Experience

Reliable Source Music

• United Kingdom
• Musicians
• 1 - 100 Employee

• Music Supervisor

  • Nov 2021 - Present



PPL

• United Kingdom
• Musicians
• 700 & Above Employee

• Membership Specialist

  • Apr 2020 - Present



MONACO EVENTS LTD

• United Kingdom
• Public Relations and Communications Services
• 1 - 100 Employee

• Events Coordinator

  • Mar 2013 - Present



Sony Music Publishing

• United States
• Musicians
• 700 & Above Employee

• Copyright Analyst

  • Jul 2018 - Mar 2019



PRS for Music

• United Kingdom
• Musicians
• 400 - 500 Employee

• New Business Consultant

  • Nov 2017 - Mar 2018

• Music Licence Agent

  • Jun 2017 - Oct 2017

  Marketing the benefits of PRS for Music’s repertoire of music to businesses and organisations across the UK, with the aim of licensing premises that use music to enhance their business.Using marketing and New Business strategies to deliver excellent customer and client service. Conducting primary research to clarify the authorised personnel and determine the way in which music is used within a commercial space; in order to produce a legally binding agreement for the use of music as a public performance.CRM and administration duties including data entry and issuing legal contracts in an efficient and fitting manner to ensure the best continual use of music in commercial environments.Excellent understanding of copyright, publishing, performance (including live) and royalty distribution has been essential to the role. Show less



Burhill

• United Kingdom
• Golf Courses and Country Clubs
• 1 - 100 Employee

• Assistant to Meetings and Events Manager.

  • Mar 2015 - Jun 2017

  As assistant to the Meetings and Event Manager this position has greatly informed my live events and hospitality knowledge base. The role has developed my skills in Project Management, Logistics, Finance and Legal Affairs as well as Bookings and Marketing. This role allowed me to be flexible during my studies and offered insights into a wide range of customer facing challenges and problem solving. As assistant to the Meetings and Event Manager this position has greatly informed my live events and hospitality knowledge base. The role has developed my skills in Project Management, Logistics, Finance and Legal Affairs as well as Bookings and Marketing. This role allowed me to be flexible during my studies and offered insights into a wide range of customer facing challenges and problem solving.



Thelondonginclub

• United Kingdom

• Gin Expert

  • Mar 2013 - Dec 2014

  Working as a Gin Expert was an incredible experience for me; as the fast pace environment just off Oxford Street allowed me to flex my B2C muscles, cultivated throughout my professional career as I encountered gin lovers, locals and tourists alike. Simultaneously developing an in depth knowledge of artisan producers, flavour profiles and pairing, and developing seasonal cocktails and tasting menus. Working as a Gin Expert was an incredible experience for me; as the fast pace environment just off Oxford Street allowed me to flex my B2C muscles, cultivated throughout my professional career as I encountered gin lovers, locals and tourists alike. Simultaneously developing an in depth knowledge of artisan producers, flavour profiles and pairing, and developing seasonal cocktails and tasting menus.



Samuel Smith Old Brewery (Tadcaster)

• United Kingdom
• Food and Beverage Services
• 100 - 200 Employee

• Bar Manager

  • Apr 2012 - Jan 2014

  As relief manager my role included the day to day running of the bar, the delegation of duties to staff, stock control, and administration as well as accounting. I was able to overhaul administration and stock control processes by 30% saving time, and cost, whilst still delivering the high standard expected of Samuel Smith. I chose this role for the opportunities it brought me to develop my interpersonal and management skills. Being in responsible for a small team allowed me to learn about the intricate dynamics of a service industry team and how managing this effectively creates the best possible experience for both customers and staff alike. In my role I also undertook promotion for the brewery. As part of this I utilised my knowledge of social media to create an online presence that could reach as many potential customers as possible. We also kept close ties with the local community to further any promotional opportunities and enhance our reputation. This sometimes involved liaising with local residents, the council and police for certain events. Show less



LIFESTYLE SERVICES GROUP LIMITED

• United Kingdom
• Insurance
• 1 - 100 Employee

• Customer Service Representative

  • Jul 2010 - Mar 2012

  I delivered advice to clients and customers on behalf of Halifax and Bank of Scotland for their Ultimate Reward Current Account. Counselling customers on the terms and conditions of insurance policy and benefit schemes. Administration of certain coverage including mobile phone insurance and financial card protection. As part of my role I would sometimes be dealing with customers in extremely stressful situations; such as when they had lost passports or documents when travelling abroad. In these circumstances my natural empathy helped me to find the most stress-free solution to their tribulations. This often involved going the extra mile to contact their local embassy or locate them a hotel for the evening. Maintaining the Service Level Agreement arranged with Stams ltd and the Bank of Scotland or Halifax. I am still proud of my 98% customer satisfaction whilst eloquently dealing with complaints and customer comments. Show less



Disneyland Paris

• France
• Entertainment Providers
• 700 & Above Employee

• ‎Membre de la distribution des caractères & Parade - Character & Parade cast member

  • Nov 2010 - Jan 2011

  I worked the Christmas season at Disneyland to ensure that the “Disney Magic" was kept alive, this meant being upbeat and positive at all times - providing the ultimate customer experience! Working to strict deadlines to guarantee that choreography, character animation and costume were completed to the extremely high standard of the Disney Corporation. A positive attitude in a demanding, customer-focussed environment was critical to ensure all guests receive an excellent experience. I particularly enjoyed working with the Make a Wish Foundation; creating lasting experiences for these families that would be remembered and cherished was an extremely rewarding endeavour - which pushed me to always going the extra mile. Show less