Experience

Advanced Programs

• Netherlands
• IT Services and IT Consulting
• 1 - 100 Employee

• Delivery Manager

  • Feb 2020 - Present



Solipsis Managed Services

• Manager IT-Operations

  • Aug 2016 - Jan 2020

  Responsible for delivery of services and support to customers in mid-market segment according to agreed SLA's.MT-member, responsible for daily management of department (25 FTE) consisting of Skilled Service Desk (1st and 2nd line), Infrastructure Management consultants, Application management consultants and Business Consultants & Project managers.Implemented and optimized internal IT-SM support processesRealization of internal improvement program.Implementation of ISO-27000 control framework within Operations Department



Pon

• Netherlands
• International Trade and Development
• 400 - 500 Employee

• Manager Infrastructure Operations - Pon IT Shared Services Center

  • Oct 2013 - Mar 2016

  Responsible for:End to end responsible for IT-Infrastructure Operations department, MT-member.Delivering IT-services to international business units of PonSourcing IT-services and management of 3rd parties regarding outsourced services.Built operations department and budget (>5 Mio) and managed against budget .Realized projects like implementation new ITSM-tool, Service Monitoring tool, Security tooling (IPS,Vulnerability Scanning) and service stability and improvement program.



Merck

• United States
• Pharmaceutical Manufacturing
• 700 & Above Employee

• IT-Service and Project Lead & Data Center Manager

  • Nov 2011 - Sep 2013

  Liaison between local business and global IT-delivery organisation and 3rd party service providers for initiation of new projects and Service Delivery.Responsible for local Data Center management.Realized projects :Data Center consolidationBackup solution implementation in local Data Center in cooperation with local businessOpen-VMS virtualization projectData Center in a Rack implementationReplacement SAN infrastructure project in cooperation with local businessServer migrationsDisentanglement IT-infrastructure due to divestment on local site.

• Manager Service Management

  • Apr 2010 - Nov 2011

  Manager in Global Services/Technical Services, providing solutions and support for Change-, Configuration-, Release- & Knowledge Management.

• Head Service Process Management, Service Delivery-EMEA

  • Nov 2008 - Mar 2010

  Manager in Global Technical Services / EMEA, providing solutions and support for Change-, Configuration-, Release-, Incident-, Problem-, IT-Continuity- and Security management.



NV Organon, a part of Schering-Plough Corporation

• Manager IS - Deployment & Services NL

  • Apr 2007 - Nov 2008

  Management of the Deployment & Services department as part of ICT-Operations with responsibilities for :- all deployment activities with respect to Enterprise Applications, Platforms (UNIX/Windows), Storage, Network and Telephony (fixed and mobile)- twin-Datacenter operations.- management of Technical Infrastructure including 400+ Enterprise Applications hosted in twin Datacenter- Practice of ITIL processes within department- Compliance regarding GxP and SOx regulations within department- Optimization of Service Delivery to internal customers

• Service Delivery Manager

  • Mar 2005 - Mar 2007

  Optimized Service Delivery and Support processes to increase customer satisfaction and to be able to meet Service Level Agreements.

• Change & Configuration Manager

  • Mar 2004 - Sep 2006

  Responsible for operational Change Management and Configuration Management for Infrastructure and Enterprise Applications within Information Services Department of NV Organon.Responsible for keeping the CMDB accurate and complete.

• Coach Database Technologies

  • Mar 2002 - Apr 2006

  Team lead for Database Administration group for Oracle RDBMS, SQL-Server and Enterprise Application deployment activities with responsibilities for :- Competence Development on Oracle RDBMS and Oracle Application technologies.- Resource allocation for DBA's for business projects.- Project management for Oracle infrastructure solutions- Realisation of standards regarding deployment of RDBMS's and Enterprise Applications to enforce uniformity and consistency and to enable efficient management.- Deployment of several Enterprise Applications on top of Oracle or Sql-Server.



Axioma ORAP ICT

• Information Technology & Services
• 1 - 100 Employee

• Oracle DBA

  • 2001 - 2003

  Responsible for implementation and support of several Business Critical Enterprise applications based on Oracle technology, like LIMS-, MES, and ERP systems (Oracle EB, PeopleSoft, JD-Edwards) and in-house developed Forms/Reports/iAS applications. Responsible for implementation and support of several Business Critical Enterprise applications based on Oracle technology, like LIMS-, MES, and ERP systems (Oracle EB, PeopleSoft, JD-Edwards) and in-house developed Forms/Reports/iAS applications.



Perot Systems Nederland B.V.

• Netherlands
• Information Technology & Services

• Oracle DBA

  • 1995 - 2001