Senior Director of Facilities Management, Administration and Finance

• Apr 2020 - Present

Director of Operations, Facilities, and Safety

• Jan 2009 - Jan 2020

Lead all facility operational aspects of sixteen (16) independent public charter schools in Los Angeles, including Maintenance; Budgeting; Bond Management; Redevelopment; Technology; Food Services, Safety and Security; and Construction in support of the vision, mission, and values of the organization. Conducted long-term planning for Capital Improvements and new school construction, including Bond Financing, Construction Management, Deferred Maintenance, Property Tax Reimbursements, Risk… Show more Lead all facility operational aspects of sixteen (16) independent public charter schools in Los Angeles, including Maintenance; Budgeting; Bond Management; Redevelopment; Technology; Food Services, Safety and Security; and Construction in support of the vision, mission, and values of the organization. Conducted long-term planning for Capital Improvements and new school construction, including Bond Financing, Construction Management, Deferred Maintenance, Property Tax Reimbursements, Risk Management, Insurance, and Energy Conservation. Responsible for the Policy, Physical Security, and Environmental Safety of school campuses across the Los Angeles Area with varying socio-economic and socio-emotional needs ensuring effective teaching & learning environments. Show less Lead all facility operational aspects of sixteen (16) independent public charter schools in Los Angeles, including Maintenance; Budgeting; Bond Management; Redevelopment; Technology; Food Services, Safety and Security; and Construction in support of the vision, mission, and values of the organization. Conducted long-term planning for Capital Improvements and new school construction, including Bond Financing, Construction Management, Deferred Maintenance, Property Tax Reimbursements, Risk… Show more Lead all facility operational aspects of sixteen (16) independent public charter schools in Los Angeles, including Maintenance; Budgeting; Bond Management; Redevelopment; Technology; Food Services, Safety and Security; and Construction in support of the vision, mission, and values of the organization. Conducted long-term planning for Capital Improvements and new school construction, including Bond Financing, Construction Management, Deferred Maintenance, Property Tax Reimbursements, Risk Management, Insurance, and Energy Conservation. Responsible for the Policy, Physical Security, and Environmental Safety of school campuses across the Los Angeles Area with varying socio-economic and socio-emotional needs ensuring effective teaching & learning environments. Show less

General Manager, Call Center & Retail Operations

• Sep 1999 - Jan 2009

Responsible for meeting corporate sales targets of voice, broadband, entertainment products, cost-of-acquisition, net gains, utilization metrics, efficiencies, and service levels for inbound call centers and retail outlets, delivering an organizational contribution of approximately 30% of annual revenue. Executed business plans and managed performance in a team environment. Developed staff to exceed corporate sales commitments. Acted as the escalation point for problem resolution and… Show more Responsible for meeting corporate sales targets of voice, broadband, entertainment products, cost-of-acquisition, net gains, utilization metrics, efficiencies, and service levels for inbound call centers and retail outlets, delivering an organizational contribution of approximately 30% of annual revenue. Executed business plans and managed performance in a team environment. Developed staff to exceed corporate sales commitments. Acted as the escalation point for problem resolution and achieved performance levels in sales/service and quality. Show less Responsible for meeting corporate sales targets of voice, broadband, entertainment products, cost-of-acquisition, net gains, utilization metrics, efficiencies, and service levels for inbound call centers and retail outlets, delivering an organizational contribution of approximately 30% of annual revenue. Executed business plans and managed performance in a team environment. Developed staff to exceed corporate sales commitments. Acted as the escalation point for problem resolution and… Show more Responsible for meeting corporate sales targets of voice, broadband, entertainment products, cost-of-acquisition, net gains, utilization metrics, efficiencies, and service levels for inbound call centers and retail outlets, delivering an organizational contribution of approximately 30% of annual revenue. Executed business plans and managed performance in a team environment. Developed staff to exceed corporate sales commitments. Acted as the escalation point for problem resolution and achieved performance levels in sales/service and quality. Show less