Experience

Acclara Solutions

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Director, Learning and Development

  • Jul 2019 - Present

• Training Manager

  • Jan 2019 - Present

  Manage a team of 7 AWESOME trainers! Lots of Leadership Training to create and deliver!!!



Kelsey-Seybold Clinic

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Training Manager

  • Jun 2016 - Jul 2018



Accelerated Business Results (ABR)

• Corporate Sales Trainer-Contract

  • Apr 2015 - Dec 2015

  Created a classroom culture that encouraged learning, innovation, and the acquisition, transfer and use of knowledge by setting a friendly, open atmosphere that showed I was there to help them learn. • Effectively trained 500+ new hire participants on core systems including Retail Management System (RMS), Customer Support Tool (CST), and intranet home pages (iConnect, ISC, DARA). • Demonstrated expertise in the principles of Adult Learning and incorporated them into class facilitation. • Used active learning techniques: Visual, Auditory and Kinesthetic. • Delivered training virtually through SABA software while adapting the existing Face-to-face facilitator guide • Provided efficient and consistent delivery of training and development programs by adhering to the client’s expectations and following the Leader’s Guide for the training session. • Lead an effort to develop new methods of virtual content delivery through to Apple iPad end users, and then delivered the content virtually in 3 month pilot program. • Worked with internal focus groups to improve processes and training content. • Understood and was able to clearly articulate the purpose of the training and the importance of the learning to the success of the participants and their organization.



Just Energy

• United States
• Oil and Gas
• 400 - 500 Employee

• Senior Learning Specialist/Acting Training Manager Texas

  • Oct 2011 - Mar 2015

  • Worked with Training Coordinator and Instructional Designer to review and organize training needs; ensured training curriculum was conducive to learners’ needs. • Lead, organized, and instructed new hire orientation and trainings. • Responsible for post-care of new hires including: daily and hourly coaching while walking the floor.• Conduct Monthly TTT session with L&D Team on new and improved Training Techniques.• Attended Regional meetings with HR, Customer Services, and the Operations Team. • Consulted with management on best practices and manager to employee relationships. • Assisted in the development and implementation of leadership and development trainings.



Sprint

• United States
• Telecommunications
• 700 & Above Employee

• Corporate Sales Trainer

  • 2002 - 2009

  • Met with management team to develop strategic plans to assist with company sales goals and vision. • Consulted leadership on effective management skill and professional development. • Developed a deep understanding of the project or projects as assigned and assimilated information quickly in order to deliver effective training and document compliance.• Demonstrated the ability to coach and provide feedback to new agents for assigned projects. • Assisted all Convergent departments with special projects as assigned by the Training Department.



SMI

• Corporate Trainer

  • 1998 - 2000

  Creating a training department from the ground up! So exciting. Beginning with creating a two week New Hire and developing on going training for all levels within the company! Creating a training department from the ground up! So exciting. Beginning with creating a two week New Hire and developing on going training for all levels within the company!