Experience

SkyTeam

• Netherlands
• Airlines and Aviation
• 100 - 200 Employee

• IT Service Manager

  • 2019 - Present

  • Responsible for enhancing the service portfolio. • Negotiating, agreeing and implementing Service Level Agreements at member airlines and/or 3rd parties. • Developing and managing the service portfolio to the member airlines and third parties. • Analyzing and reviewing Service Performance against the SLA's and/or Statement of Works (SoW). • Ensuring an optimized multi party incident, change and problem management process according to ITIL standards. • Responsible for the account and service provided by external Office IT support provider. • Managing project for setting up new SkyPlace site with specific applications based on Sharepoint. Both internal and external facing, including automated Access provisioning process. Show less



BNY Mellon

• United States
• Financial Services
• 700 & Above Employee

• IT Manager (Service Delivery and Operations)

  • 2007 - 2019

  • Managing a team located on 6 different international office sites that provided 2nd/3rd line IT support for the 18 offices of BNY Mellon in EMEA .This support included deployment, moves and relocations (supporting a total of 3.500+ staff) both through remote assistance as well as support on site. • IT Service Management. Managing of SLA/OLA support levels through strict reporting + follow-up, leading to high performance of the team. • IT Operations. Managing operational level of various systems on central and decentralized office locations. • Relationship management. Acting as intermediair between business customers and the IT areas. • IT Procurement + Sourcing activities (IT purchases for business areas + tender, negotiations, coordination with legal for contracting, getting approvals etc). • Compliance check and monitoring. Monitoring of the IT compliance level of IT systems for the EMEA office locations. Besides remote monitoring through professional tools, the remote offices were also regularly visited to carry out compliance checks. Show less



ABNAMRO Mellon

• Amsterdam, Breda, Luxembourg, Frankfurt

• Manager IT Infrastructure + Manager Client Technology Services

  • 1999 - 2007

  • Responsible for the IT Infrastructure (Network/Telecoms/Deskside) for the offices of ABN AMRO Mellon in Netherlands, Germany and Luxembourg. Working closely with Network and Telecoms teams based in the USA and UK. • Responsible for the 2nd line IT support on specific applications for both external customers and internal customers. (visited/supported many customers across EMEA). • Managing IT projects (example: coordinating IT tasks around office moves in NL, Luxembourg and Germany) • IT Sourcing activities (tender, negotiations, coordination with legal for contracting, getting approvals etc). Show less