Experience

The Staffing Group

• Staffing and Recruiting
• 1 - 100 Employee

• Account Manager

  • Apr 2019 - Present

• Branch Account Service Manager

  • May 2019 - Present

  Led a branch of 4 recruiters in providing job placement assistance.Provided hiring, training, and coaching services to achieve established job placement goals.Maintained strong relationships with clients to ensure client satisfaction and create new business opportunities.Negotiated contract terms to meet revenue and profit targets.

• Recruiter

  • Apr 2019 - May 2019

  Reviewed assigned open positions and developed job descriptions to attract applicants. Sourced suitable candidates through online employment forums as well as our established database. Assessed applicant skills and experience to best match requirements of positions by conducting phone and face to face interviews. Successfully placed 24 candidates in 6 months, earning a promotion to manage 14 accounts.



Rosy's Grocery

• Store Owner

  • May 2017 - Feb 2019

• Store Owner

  • May 2017 - Feb 2019

  Managed store operations, including budget, P&L, inventory, marketing, and a staff of 3. Developed strategies to expand customer pool, increase store traffic and optimize profitability. Ensured high levels of customer satisfaction through excellent service. Maintained inventory standards and stayed in contact with any necessary vendors and/or shippers. Trained, coached and assigned staff to increase customer satisfaction, employee performance and sales goals.



Philips

• Netherlands
• Hospitals and Health Care
• 700 & Above Employee

• Personal Response Associate

  • Jul 2009 - Apr 2017

  Handled a high volume of incoming calls for Lifeline subscribers and key accounts from internal departments.Managed email and fax inquiries as well as complaints, taking full ownership of requests until resolved to customer’s satisfaction. Actively sold Lifeline services and provided backup phone support to the Response Center. Processed invoice payments and replacement orders, as needed. Acted as Tier 1 support for troubleshooting equipment.

• Subscriber Services Operations

  • Jul 2009 - Apr 2017

  First responder for incoming calls by identifying client’s need for emergency services such as ambulance, police, and fire department. Provided guidance, instructions, and assurance to individuals in distress. Adhered to policy and procedure guidelines when providing assistance. Implemented training courses and improved processes/procedures for new Personal Response Associates. Mentored, coached, and monitored new associates.Received Quality Assurance and Productivity Awards.