Edwin Pearson
Sr. IT Support Analyst at Real Radiology, LLC- Claim this Profile
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Bio
Amber Roberts, CIGO, ACP, MBA
What can I say about Edwin other than he's a pure joy to work with. We were at Gavilon (now Viterra) for 10 years together and worked in the same department for about a year. Prior to that, Edwin was my go-to person at the Service Desk. He always took my IT troubles seriously and provided exceptional customer service while getting to the root cause of the issue and fixing it. When a position came open in my department, I wholeheartedly recommended Edwin for it and was excited to be working with him directly. Edwin really stepped up to learn the software and become an expert. He was collaborative and brought new insights given his background which varied greatly from mine. Edwin worked well with our internal customers to determine their needs and develop plans to automate business processes while taking future needs into account. I'd recommend Edwin for any position where leadership, collaboration, and thinking outside the box are key skills you're looking for.
Dana Olson
Edwin will tackle any issue or any project you give him. He leads by identifing issues and presenting solutions. Edwin delivers results as well as great customer service. He is uniquely gifted with the ability to grasp ideas holistically whilst taking notes of critical details. I had the privilege to work with Edwin at two organizations. I hired him fulltime at Creighton University after he served as a student worker. I recruited him to Gavilon years later because Edwin is someone you want on your team! I absolutely recommend Edwin!
Amber Roberts, CIGO, ACP, MBA
What can I say about Edwin other than he's a pure joy to work with. We were at Gavilon (now Viterra) for 10 years together and worked in the same department for about a year. Prior to that, Edwin was my go-to person at the Service Desk. He always took my IT troubles seriously and provided exceptional customer service while getting to the root cause of the issue and fixing it. When a position came open in my department, I wholeheartedly recommended Edwin for it and was excited to be working with him directly. Edwin really stepped up to learn the software and become an expert. He was collaborative and brought new insights given his background which varied greatly from mine. Edwin worked well with our internal customers to determine their needs and develop plans to automate business processes while taking future needs into account. I'd recommend Edwin for any position where leadership, collaboration, and thinking outside the box are key skills you're looking for.
Dana Olson
Edwin will tackle any issue or any project you give him. He leads by identifing issues and presenting solutions. Edwin delivers results as well as great customer service. He is uniquely gifted with the ability to grasp ideas holistically whilst taking notes of critical details. I had the privilege to work with Edwin at two organizations. I hired him fulltime at Creighton University after he served as a student worker. I recruited him to Gavilon years later because Edwin is someone you want on your team! I absolutely recommend Edwin!
Amber Roberts, CIGO, ACP, MBA
What can I say about Edwin other than he's a pure joy to work with. We were at Gavilon (now Viterra) for 10 years together and worked in the same department for about a year. Prior to that, Edwin was my go-to person at the Service Desk. He always took my IT troubles seriously and provided exceptional customer service while getting to the root cause of the issue and fixing it. When a position came open in my department, I wholeheartedly recommended Edwin for it and was excited to be working with him directly. Edwin really stepped up to learn the software and become an expert. He was collaborative and brought new insights given his background which varied greatly from mine. Edwin worked well with our internal customers to determine their needs and develop plans to automate business processes while taking future needs into account. I'd recommend Edwin for any position where leadership, collaboration, and thinking outside the box are key skills you're looking for.
Dana Olson
Edwin will tackle any issue or any project you give him. He leads by identifing issues and presenting solutions. Edwin delivers results as well as great customer service. He is uniquely gifted with the ability to grasp ideas holistically whilst taking notes of critical details. I had the privilege to work with Edwin at two organizations. I hired him fulltime at Creighton University after he served as a student worker. I recruited him to Gavilon years later because Edwin is someone you want on your team! I absolutely recommend Edwin!
Amber Roberts, CIGO, ACP, MBA
What can I say about Edwin other than he's a pure joy to work with. We were at Gavilon (now Viterra) for 10 years together and worked in the same department for about a year. Prior to that, Edwin was my go-to person at the Service Desk. He always took my IT troubles seriously and provided exceptional customer service while getting to the root cause of the issue and fixing it. When a position came open in my department, I wholeheartedly recommended Edwin for it and was excited to be working with him directly. Edwin really stepped up to learn the software and become an expert. He was collaborative and brought new insights given his background which varied greatly from mine. Edwin worked well with our internal customers to determine their needs and develop plans to automate business processes while taking future needs into account. I'd recommend Edwin for any position where leadership, collaboration, and thinking outside the box are key skills you're looking for.
Dana Olson
Edwin will tackle any issue or any project you give him. He leads by identifing issues and presenting solutions. Edwin delivers results as well as great customer service. He is uniquely gifted with the ability to grasp ideas holistically whilst taking notes of critical details. I had the privilege to work with Edwin at two organizations. I hired him fulltime at Creighton University after he served as a student worker. I recruited him to Gavilon years later because Edwin is someone you want on your team! I absolutely recommend Edwin!
Experience
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Sr. IT Support Analyst
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Aug 2023 - Present
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Viterra US
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United States
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Transportation, Logistics, Supply Chain and Storage
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100 - 200 Employee
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Sr. IT Support Analyst - Application Support
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Aug 2021 - Apr 2023
• Provide Level II/III application support (PSI Capture, Upland Filebound, Service-Now, Microsoft 365 and Control-M) for local and remote customers• Heavily involved with the migration from SharePoint 2013 to O365/SharePoint Online• Coordinated and implemented complete rebuild of Intranet utilizing SharePoint Online• Identify trends and recurring types of incidents. Perform root cause analysis, identify corrective actions to eliminate future recurrences.• Partner with business, analysts, and engineers to support and understand the information technology needs. Show less
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Sr. IT Support Analyst - End User Compute
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May 2018 - Aug 2021
• Lead the ServiceDesk team by being an escalation point for personnel challenges and support knowledge and assistance.• Research, evaluate and approve new hardware and software products.• Assist with strategic IT initiatives for policy and procedure creation and operating standards.• Procure software and hardware. Manage licenses and subscriptions in ServiceNow. Work with vendors to find the right solution but within reasonable cost.• Assist with information needed to true-up Microsoft Enterprise Agreement/MPSA.• Led and participated in the project management of work requiring support or resources from the team.• Worked with team members to seek and work on their goals to develop their career.• Help team to determine when to escalate issues to allow us to complete more work.• Create software deployments in SCCM to automate more tasks. Show less
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IT Support Analyst /IT Associate Support Analyst - End User Compute
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Feb 2014 - May 2018
• Interview candidates on their technology background and provide recommendation to hiring manager.• Train new ServiceDesk employees on Gavilon IT processes and expectations and troubleshooting support issues.• Encourage career growth of team by coaching and enrolling those interested in training classes.• Make business decision based on judgement while also considering the risk of new projects and enhancements in terms of impact to provide support as well as impact to the business.• Acts as Incident Manager during outages to coordinate and bridge the appropriate response team while also handling communication to IT and impacted business users.• Hold team (including self) accountable to keep work on time and still delivered with quality.• Assist with maintaining a work and on call schedules to provide effective coverage. Show less
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IT Support Specialist - End User Compute
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Oct 2012 - Feb 2014
● Provide break/fix support for physical and virtual desktops (VMware/XenDesktop) and desktop applications.● Install software, set up printers, image and deploy desktops and laptops. ● Provide basic network support to over 300 remote sites. ● Create and maintain MDT 2013 server for no-touch imaging of PCs.● Analyze incidents on a weekly and monthly basis to identify trends for IT Management.
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Perigon Networks
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Bellevue, NE
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Application Support Analyst
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Oct 2010 - Oct 2012
Application Support Analyst (2012-Present) ● Pioneered first PHP based CMS used in company by learning Joomla (CMS). ● Supported PHP & MySQL issues. ● Wrote, edited and updated knowledgebase articles. ● Tested and documented issues with new software for internal use. ● Provided second level support for DotNetNuke (CMS). Technical Support Level 1 (2010-2012) ● Answered phone calls, chats and support tickets for shared hosting customers and dedicated server customers. ● Knowledgeable with Windows Server 2003 and Server 2008 operating systems. ● Supported issues with hosting environment: Plesk, IIS, FTP, Mail, DNS and SQL Server. ● Experience with Kayako and SmarterTrack support ticket systems ● Handled 1st level of support for DotNetNuke (CMS) website issues. Show less
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Creighton University
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Omaha, NE
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Service Desk Analyst
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Aug 2006 - Jul 2010
● Provided phone, email and on-site support for software and hardware in a primarily Windows environment. ● Knowledgeable with Windows XP, Windows 7, Office 2003 and Office 2007. ● Diagnosed and repaired Gateway and Lenovo laptops and desktops under ASP agreements. ● Handled 1st level of support for Active Directory, Exchange 2003 and network issues. ● Co-Administered Blackboard and Angel learning management systems and Magic, ITSM and Parature customer service software. ● Wrote, edited and updated knowledgebase articles for internal and external customers. ● Maintained and updated department website using Typo3 content management software. Show less
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Education
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2001 - 2006
Creighton University
Bachelor of Science Business Administration (BSBA)
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