Mentor

• Aug 2022 - Present

Member

• Jan 2022 - Present

Concierge

• Sep 2022 - Feb 2023

• Refer residents' questions, issues, and concerns to right management personnel• Develop daily shift reports using Microsoft Word listing all interactions with guests, delivery personnel, contractors,and residents• Perform door check to monitor all doors, locks, and keypads• Maintain building cleanliness and organize all amenities every shift to be ready for walk-in prospects• Interact with prospects and walk-ins and gather contact information for leasing manager

On-Site Concierge Director

• Mar 2020 - Aug 2022

• Managed and compiled all documents to one binder• Mentored new employees for preparation and interviewed applicants to filter and identify additional employees• Formulated new concierge manual and procedures for every building to establish guidelines and protocols• Reviewed and corrected employees' timesheet through ADP Workforce to fix missing punch ins and outs• Supervised 15 employees with changes to procedure and assignments

Lead Concierge

• Mar 2018 - Feb 2020

• Coordinated team with the Director and Area Director regarding work related questions and concerns• Served as a bridge between residents and building property and maintenance managers using Outlook with issues andconcerns• Recorded building activities using Microsoft Word including food deliveries, visitors, packages and groceries• Created and updated Excel for building's parking and storage spaces• Monitored Avigilon Camera System to secure safety of residents and guests within building's radius