Experience

EchoPark Automotive

• United States
• Retail Motor Vehicles
• 300 - 400 Employee

• Experience Coach

  • Jul 2021 - Present



Sonic Automotive

• United States
• Retail Motor Vehicles
• 700 & Above Employee

• Experience Guide

  • Aug 2020 - Jul 2021



Matt Bowers Nissan Eastern-Shore

• Daphne, Alabama, United States

• Sales Manager

  • Jun 2020 - Aug 2020



Sonic Automotive

• United States
• Retail Motor Vehicles
• 700 & Above Employee

• Experience Guide

  • Mar 2020 - Mar 2020



Cox Automotive Inc.

• United States
• Software Development
• 700 & Above Employee

• Sr Client Solutions Specialist

  • Sep 2018 - Mar 2020

  •Leverage experience and expertise to review customers’ performance and recommend solutions for improving conversion rate and/or market share. •Develop and strengthen relationships with dealers over the phone, online, at the auction through planned contact and meetings. •Partner with sales in educating, selling and training customers on Manheim Express products and services. •Demonstrate professionalism and sincere appreciation for the business relationships that have been established amongst the dealers and Manheim. •Exemplary team member working closely with teammates, field sales, and customer care to create a superior customer experience. •Work with manager to ensure a consistent and effective online and in-lane customer experience, appropriate transaction processing, high customer satisfaction and service levels. •Serve as resource to provide training, guidance and support to other team members to drive premier level of service to clients. Show less



DonohooAuto

• United States
• Automotive
• 1 - 100 Employee

• Sales Manager

  • Aug 2014 - Sep 2018

  • Meet / Exceed monthly sales goals set by the owners based on inventory levels, prior sales history and number of operational days in the month.• Hire, train and develop all sales and BDC personnel to properly engage and process over 1500 leads per month.• Train and develop sales professionals to show our 400+ walk in customers our sales process and walk them thru the entire sale including back end sales (warranties, protections).• Appraise all incoming trades to make reasonable offer and increase the probability of sale.• Work with buying team to improve inventory mix and execution of traded vehicles at auction. Show less

• Inventory Manager

  • Aug 2013 - Sep 2018

  • Acquire inventory though multiple online venues, franchise dealerships and offsite auctions.• Manage aging inventory by selecting vehicles to be sold at auction and OVE.• Manage pricing strategies.• Build and maintain strong relationships with other buyers, franchise dealers and wholesalers. • Monitor vehicle purchases and work with other departments to ensure maximum efficiency.



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Personal Banker

  • Jan 2011 - Mar 2012

  Sell retail banking products and services to customers and prospects. Manage customer portfolio, services relationships and cross-sells all products and services. Provided broad base of financial and credit services with the goals of acquiring 100% of the customers' business. Develop and maintain relationships with Wells Fargo partners to maximize sales opportunities and achieve minimum sales standards. Used profiling analysis tools to identify cross sell opportunities and make outbound sales calls to increase product per customer ratio. Handled cash transactions. This position required compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Show less



CarMax

• United States
• Retail
• 700 & Above Employee

• Buyer

  • Dec 2004 - Jan 2011

  • Acquire inventory through customer appraisals, offsite auctions or online venues. • Forecast and manage inventory with consideration to selection, pricing, and margins. • Manage scheduling and staffing. • Ensure compliance of merchandising goals. • Manage associate development through the use of performance management and monthly file reviews. • Facilitate training workshops and modules. • Facilitate and support the execution of new store procedures and process in multiple states. Show less



OPENLANE

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Multiple

  • Jun 2009 - Jun 2010

  • Establish strong dealer, national and factory account relationships and educate the dealer body on new and existing functionality for internet sales. • Train Lot Coordinators to inspect vehicles according to individual account standards. • Manage Post Sale Inspections and Arbitrations, serving as mediator between buyer and seller to determine sale outcome according to National Auto Auction Association guidelines. • Set work week schedules and enforce adherence. • Ensure proper follow-through on all directives, bulletins and accounting from the General Manager or corporate sources. Show less



Manheim

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Fleet Administrator

  • 2002 - 2004

  • Facilitated training on each account guidelines.• Coordinated inspection and repair of vehicles in accordance to each account guidelines.• Set up vehicle selection for sale day.• Suggested repairs to increase revenue for account as well as auction• Ensured high quality repairs and staging accuracy.• Participate on Sale Day; act as sales agent for absentee selling customers and authorize transactions across the block per customer’s instructions.

• Inspector

  • 2000 - 2002



STRAUSS DISCOUNT AUTO

• United States
• Motor Vehicle Manufacturing

• special orders

  • 2000 - 2002