Experience

MEMX

• United States
• Capital Markets
• 1 - 100 Employee

• Infrastructure Engineer

  • Apr 2023 - Present

  New York, United States Assisted in the installation, set-up and testing network computers, printers, and related peripherals Documented and confirmed infrastructure and network configurations. Set up and administered user accounts, including password resets. Performed maintenance and repairs on computer hardware including servers.



Newark Housing Authority

• Dispatch Supervisor

  • Sep 2019 - Sep 2022

  Newark, New Jersey, United States



Rutgers University - Newark

• United States
• Higher Education
• 700 & Above Employee

• Information Technology Support Assistant/ HelpDesk Lead

  • Sep 2017 - May 2022

  United States Troubleshooting issues with hardware and software. Installs software and installs and repairs hardware and peripherals. Provides assistance in the use of personal computer hardware, software, and specialized mainframe technology or operates a multi-platform computer environment or monitors the production scheduling, execution, and successful completion of production jobs; Sets up and submits production jobs and edits and debugs computer output



Office of University-Community partnerships

• Intern (Desktop Support Technician)

  • Jun 2017 - Sep 2021

  Newark, New Jersey, United States Helping high schoolers apply for colleges and also teaching them about college life and sharing our college life experience to them. Also helping them with their resumes and their personal statements and also helping them get summer youth jobs every summer



Amazon

• Bangladesh
• Advertising Services
• 1 - 100 Employee

• Process Assistant

  • Sep 2017 - Nov 2020

  United States Helping support daily management of department duties, including allocating labor, leading meetings, assigning job duties, and communicating with internal and external suppliers Providing policy follow-up, attendance tracking (duties do not extend to discipline) Assisting the floor as an associate resource and ensuring successful area performance, through tracking, reporting and feedback of associate performance Participating in Operational Excellence initiatives, Filling in as needed… Show more Helping support daily management of department duties, including allocating labor, leading meetings, assigning job duties, and communicating with internal and external suppliers Providing policy follow-up, attendance tracking (duties do not extend to discipline) Assisting the floor as an associate resource and ensuring successful area performance, through tracking, reporting and feedback of associate performance Participating in Operational Excellence initiatives, Filling in as needed with production duties Coaching associates to work safely at all times and Identifying and addressing safety hazards within the work area Show less



Office of university & community partnership

• Information Technology Intern

  • Sep 2017 - Sep 2020

  United States Facilitated students with computer navigation and technical difficulties about 100-300 incoming students each year. Providing support to IT staff by answering phones, processing paperwork, and responding to user requests. Installing operating systems and other computer software applications on new computers. Maintaining and troubleshooting issues with software and hardware



PassionAir

• Ghana
• Airlines and Aviation
• 1 - 100 Employee

• Airline Customer Service Agent

  • Mar 2016 - Feb 2017

  Ghana Represent the airline to its passengers and assist passengers in ticket sales and reservations including reservation changes. Passenger check-in including the movement of checked baggage. Provide airline information to passengers as required Communicate to customers when a flight has been delayed or cancelled and work to re-accommodate them according to company policy