Executive Director

• Apr 2017 - Present

Accreditation Analyst/Workforce Development/Quality Improvement Coordinator

• Nov 2014 - Present

- Ensures compliance with all accrediting and regulatory agencies through monitoring of quality improvement programs for 105 staff members.- Establishes and maintains regular communication with stakeholders for current and upcoming projects regarding the development of community health initiatives.- Experience in specialized public health programs and the development of public health strategies and alternatives.- Authored Public Health Workforce Development Plan. Integrated innovative program management training and designed curriculums that are concise and informative.- Wrote Quality Improvement/Performance Management Policy. Fosters teamwork and designs quality activities to elevate the organization. Created and provided committees with quality activity and outcome reports.- Conducts organizational studies, prepares operation and procedure manuals for more efficient and effective operations.- Reviews and analyzes reports for format, distribution, and purpose, identifies problems and improvements, develops solutions or alternative methods of proceeding.- Excellent communicator capable of delivering clear and concise instructions/presentations through a range of channels.- Recommends improvements from identified variations in sub-standard performance and evidence-based practice. - Conducts reviews and updates for ongoing accreditation audits. Provides periodic reports to Senior Leadership on with overall compliance status as well as concerns within the regulatory environment and ongoing accreditation activities.

Manager

• Sep 2014 - Aug 2015

- Directed and coached workforce comprised of 21 employees. Guided recruitment and strategic manpower capacity planning across organization.- Managed practice revenue cycle through coordination and communication with Business Office; generated $3,500,000 in revenue FY13. - Evaluated performance of each assigned practice and system. Partnered with health systems, hospitals, physicians, and ancillary organizations to achieve a consistent quality patient and provider experience.- Provided management, guidance and training to staff in daily practice operations. Established initiatives to meet company/individual licensing/certification objectives; 10 employees credentialed and 8 certified.- Managed operations including forecasting, inventory/invoice control and purchasing. Evaluated invoices for accuracy, codes and submitted invoices to accounts payable on a timely basis.- Oversaw quality assurance activities, set performance standards, and implemented performance improvement measures.- Ensured accuracy of regular, overtime and/or temporary personnel payroll submissions. 99% were within budget. - Provided ongoing performance evaluations, feedback and appraisals in compliance with human resource regulations.- Incorporated evidence-based care into practice environment to ensure high quality care for patients and their families.

Hospitalist Program Manager

• Dec 2011 - Aug 2014

- Directed, supervised and coached workforce comprised of 20 FT/Locum physicians, 3 Case Managers and 3 ancillary staff. Vital contributor to United Regional Healthcare System’s “Top 100 Hospitals” award.- Revised the process for same-day physician charge entry and capture. Significant increase in timely revenue receipts for the professional services provided by the Hospitalists. Increased market revenue by $400,000.- Provided bi-weekly/monthly briefings to C-Suite Leadership on QEP metrics, quality initiatives and program progress.- Implemented solution-based initiatives for measures that directly impacted the achievement of clinical outcomes consistent with customer goals. QEPs consistently rated above 93 percent.- Collaborated with interdisciplinary teams including physicians, nurses, and corporate revenue cycle team in identifying variances, and enacted solution development strategies to address negative variances in a timely manner.- Oversaw Health Information Management, patient access, coding, reimbursement procedures, case management and clinical quality improvement/assurance for more than 35,000 inpatient hospital stays annually.- Performed personnel management duties including interviewing applicants for employment and counseling employees. - Coordinated program-specific Annual Business Plan and Budget Development; maximized $6,000,000 in high quality, cost effective revenue annually. - Facilitated hospitalist group’s discharge planning and daily progression of care. Team maintained 3-day ALOS metric. - Developed and implemented integrated hospital/departmental workflows and cross-functional processes. Co-led workflow efficiency model for United Regional Health Care System. - Member of medical partner’s Process Improvement, Heart Failure and Quality Improvement committees. Identified areas for improvement, plans development and execution for continuous quality improvement.

Medical Operations Manager

• Jun 2006 - Dec 2011

- Monitored, evaluated and counseled $29,000,000 workforce comprised of 80 to 532 employees. Directly responsible for Sheppard Air Force Base medical facility’s “Most Improved Medical Treatment Facility” Award 2010.- Headed administration of Sheppard Air Force Base medical compliance regulations and guidelines. Led treatment facility to “Outstanding” Accreditation Association for Ambulatory Health Care score.- Managed operations including forecasting, inventory control and purchasing. Project manager for Sheppard Air Force Base Medical Treatment Facility’s $400,000 modification contract. - Modified organization’s financial practices, improving efficiency of the accounting system. Strategies were instrumental in the 21% increase of $8,500,000 in annual revenue.- Oversaw $552K budget, $2.2M equipment account and $18M facility supporting 34 treatment rooms. Accounted for over $8,000,000 in annual revenue.- Guided Yokota Air Base’s $822,000 medical facility modernization project; increased patient care capabilities by 40%.- Certified over 300 Joint Commission on Accreditation of Healthcare Organizations criteria; Yokota Air Base Medical Treatment Facility received “Excellent” score and re-accreditation.