Associate Director - Regional Payroll

• Jan 2023 - Present

•Oversee the day to day operations in both KL and branches offices. •Manage a team of payroll staff. •Develop an in-depth knowledge of existing and potential clients, their industry and key contacts. •Perform high-level review and provide value-add to the work to be submitted to clients.•Review fee and propose fee increase where appropriate. •Oversee daily operations and ensure all communications with clients are supported by e-mails, outlining agreed action steps, responsibilities and deadlines. •Participate in the preparation of budgets and monthly forecasts and comparison with previous budget/forecasts. •Liaise with the bankers on banking facilities and related matters. •Formulate and review payroll processes / policies throughout the department. Identify and recommend improvements to current policies & procedures, processes and client servicing arrangements in line with current business and regulatory practices. •Recommend and assist in the implementation of new or revised systems, procedures and records. •Assist with strategic planning and development of business unit’s performance. Develop and implement quality management strategies and plans (includingresource, systems, timescales and financials) for the department’s annual business plans. •Provide and organize formal training for the department’s staff. •Proactive in staff recruitment, mentoring, development and career path planning. •Provide staff with regular feedback and evaluation. •Add value at Managers’ meetings and assist in following up on assigned actionable items in a timely manner. •Work with IT on new IT initiatives for innovation and to improve productivity. Oversee projects, e.g. development of software, programs etc. •Undertake a new initiative with HR, IT, Business Development, Training or projects involving work improvements.

Human Resources Shared Services Manager

• May 2019 - Dec 2022

1) Responsible for managing the day to day operations of the HRSS by directing and coordinating activities inline with agreed SLA’s and KPI’s - to include payroll processing and reporting 2) Responsible for creating project plans for include cost and resource requirements for the delivery of agreed projects. Demonstrate ownership from start to completion engaging and managing stakeholders 3) Identifying and proposing enhancements to HR systems and processes with a focus on automation and control to drive efficiency and effectiveness of HR and Payroll4) Ensuring that HR, People and payroll data is accurately captured, regularly reviewed and maintained inline with legislation (I.e GDPR) to; feed the quarterly HR & Resourcing dashboard. Ensure that local HR are accessing real-time information, correct capture and submission of payroll, benefit data for P11D’s, Finance reports and Audits. 5) Liaising with payroll vendors monthly/bi monthly to ensure payroll is processed with accuracy and reconciled inline with agreed SLA’S 6) Ownership of service cloud project to include regular activity reporting. Supporting the team to proactively communicate key trends driving traffic away from HRSS into a self serve model 7) Accountable for effective people management to support employee success and address underperformance or employee disputes;- clearly defined role and responsibilities- challenging objectives with periodic measurement against targets- concise and valuable feed back - continuous development 8) Managing the on site audits, i.e. Interim Audits, Year End Audits and ISO 27001 Audit. Liaised with the PWC and BDO Auditors from time to time.

HR Payroll Reporting & Analytics Specialist

• Mar 2018 - May 2019

HR Payroll Reporting & Analytics Specialist

• Mar 2018 - May 2019

Essential Duties and ResponsibilitiesPayroll Reporting• Complete payroll register and journal entries file - for each payroll per payroll cycle• Review of monthly variance and gross to net report• Involved in annual audit for payroll related matters • Reconciliation of benefits and statutory deductions to GLs• Develop process for annual returns and other statutory filings as they relate to payroll, payroll taxes and benefits, to include P11D’s and other tax related documentation • Produce global Headcount report monthly to include starters/leavers/change to cost centres & consultants• Global payroll processing and delivery to 3rd party vendors Including all aspects and knowledge of Statutory payments/employee entitlements Current payrolls are for: Malaysia, United Kingdom, Germany, France, Spain, USA, Bulgaria, Netherlands & India • Deliver 100% accuracy for all payrolls to payment stage and then hand over to our Global Payroll reporting for final reports. • Work closely with all Business partners & HRSS to include monthly changes are updated both in payroll and our Natural HR system • Responsible for HR operations as follows: a. Maintain employee record master file b. Employee onboarding/off boarding process c. Payroll processing (includes payment, adjustment, reconciliation and reporting) d. Employee benefits e. HR policies & procedures f. Absence Management g. Performance Management, hiring, associate retention and growth h. Administration of HR systems & all employee related documentation • Maintain a working knowledge of relevant issues, laws and regulations pertaining to pay practices to ensure optimal value and full regulatory compliance • Liaise with Payroll agents and Finance to assure that all fiduciary responsibilities are met • Liaise with Benefits department to support administration of benefits programs for all associates • Identify, facilitate and implement process improvement ideas to improve process efficiencies.

Senior Payroll Executive

• May 2014 - Mar 2018

Responsible for the full cycle of payroll processing such as data preparation, payroll calculation, payroll reconciliation, payroll accounting, reports and statutory filing for both countries (Malaysia & Singapore) within the stipulated deadlines. Handling of Form CP39 (Income Tax -PCB), Form A (EPF) & Form 8A (Socso) Handling of Form CP38 for payroll deduction, Form CP 22 (New Joiners) Form TP1 and TP3 Responsible for the payroll year end activities such as tax and statutory reporting Ensures compliance with Internal controls and payroll related legislations. Collaborate with the local counterparts in the region and liaise with system vendors. Maintain country payroll guidelines such as policies, process and procedures. Uploading of bank files in DBS system (Singapore payment) and HSBC Net (Malaysia Payment) seeking for approval from management Preparing Journal files according to jobsites for costs allocation accordingly, i.e. DL – Operatives, DL – Overtime, Employer CPF, SDL, etc. Preparing Analysis File for management’s review prior to bank payment file approval Responsible for the payroll system migration from MYOB to Easypay (SAGE). Project Manager & Team Lead for Biometric Project Management (Malaysia and Singapore) Supervising and spearheading the Control Room Team Unit established for the purpose of aiding technical faultiness and checking daily clockings for the Biometric project in Malaysia and Singapore comprising of 2 staffs from Singapore and 2 staffs from Malaysia. Conducting comprehensive training for the all the operation and human resource team on how to use the biometric reader functions and as well as the Time and Attendance system (SAGE Easytime) Vast knowledge in handling CP21 and CP 22A Tax Submission for Malaysia Payroll.

Human Resource Officer

• Aug 2013 - May 2014

Managing and controlling the activities of payroll section, including authorizing/ scheduling payroll runs to ensure prompt and accurate payments. (324 employees) Manage processes for new hires, terminations, and salary / position changes, including preparation of offer letters, onboarding arrangements, promotion letters and the like as needed Maintain personnel files, ensuring file compliance and maintenance Administering payrolls (month end consolidation and processing support as required) Managing costings and payroll burden for arrangement of events i.eadhoc meetings, townhalls etc. Checking and auditing of all payrolls, ensuring legislative & award compliance (e.g. tax compliance). Handle AIA Insurance claims and Staff’s Dental Claims. Liaison with management and staff regarding all pay enquiries. Utilizing of Zapper service for payroll input entries and as well as leave records Assisting with the new application and renewal of lecturer’s teaching permit Onboarding of new hires on their first day and conducting exit interviews for resignees Support in recruitment e.g. understand the job profiles, screen CV's, arrange interview and post job online advertisements. Prepare HR Reports e.g. monthly headcount, employee turnover and salary survey Administer employee benefit program (Medical Insurance & Group PA) focusing on new inclusion, termination, replacement of medical card and assisting employee inquiries in relating to the company medical and insurance benefit program. Co-ordinating and ensuring that employees’ spouse and children gets enrolled under the medical program AIA. Handling of Interns’ payments separately through voucher preparation. Liaise with IT Department for door access card system, laptop access, e-mail and user ID creation for new hires Maintenance of employee personal file and ensuring all the onboarding forms and background check final results are included and are in compliance of it.

Payroll Assistant

• Mar 2010 - Aug 2013

Managing and controlling the activities of payroll section, including scheduling payroll runs to ensure prompt and accurate payments. (More than 5,500 employees) Input all payments/ deductions of salaries, allowances, ex-gratia, bonuses, etc. and effecting the salary credit & loans repayments. Directing and controlling the input of staff personal particulars to the HR system to ensure an accurate up-to-date record system. Identifying and analysing the changing demands of the database and the statutory requirements and liaising with IT on the enhancement. Representing the Bank in liaising with the relevant statutory bodies eg: EPF, Inland Revenue Department, SOCSO, on all payroll matters and ensuring compliance of the law. Identifying staff training and development needs, guiding and counselling them when necessary Preparing Costs reversals for HSBC Trustee, HSBC Amanah and HSBC GLTM. Handling Distribution of payslips for HSBC & its subordinate entities throughout Malaysia. Generating reports such as Payroll Monthly Reports & Staff Location Listings via Excel. Advising Staff on HR Matter Such As Retirement, Payment, Redundancy, Tax And Etc. Liaising With Government Subsidiaries (EPF, SOCSO & Income Tax). Handling payments and deductions for Zakat and Union Insurance. Handling of EPF registration for new joiners and SOCSO claims for affected staffs. Handle Special Payroll Projects Eg : EA Form, Expat's Tax Return & Special Payment)

Patent Portfolio Holder

• Sep 2008 - Mar 2010

Handle Patent Filings For More Than 2,500 Entities Legal drafting and handling adverse reports for continual of patent filing application process Preparing Invoices and drafting of legal letters and e-mails to clients Handle Patent Filings For More Than 2,500 Entities Legal drafting and handling adverse reports for continual of patent filing application process Preparing Invoices and drafting of legal letters and e-mails to clients