Experience

Quadrant Information Services

• United States
• Insurance
• 1 - 100 Employee

• Rating Supervisor

  • Jun 2020 - Present

  Has more than 1 year of progressively responsible experience supervising as many as 38 employees with 3 different teams namely Data Entry, Manual Validators and Rating Programmers for both Auto and Home department. Led this department through start-up and growth modes.

• Auto Supervisor

  • Jan 2010 - May 2020

  Production policy monitoring, planning and execution. Do interview and screening of job applicants. Conduct team member trainings, appraisals, confirmations, promotions, and discipline. Test the new products of Quadrant prior to implementation. Rate and rule clarification and communicate effectively with clients directly.

• Home Supervisor

  • Jun 2009 - Dec 2009

  Production policy monitoring, planning and execution. Do interview and screening of job applicants. Conduct team member trainings, appraisals, confirmations, promotions, and discipline. Test the new products of Quadrant prior to implementation. Rate and rule clarification and communicate effectively with clients directly.

• Assistant Supervisor

  • Jan 2008 - Jun 2009

  Submit reports of team members. Employee’s performance monitoring both in quantity and quality. Rate Issue investigation and correction. Product validation using MAP PRO. Programmers’ “go to ” person for inquiries , assistance, programming advice and time off request

• Rate Programmer

  • Jan 2003 - Dec 2007

  Rate programming, validation, and correction. Quadrant Editors maintenance. Can program either Home or Auto insurances.



Quadrant Information Services, Inc.

• QA Analyst

  • Feb 2001 - Dec 2002

  Do QA process. Verifying and testing the correctness of programming coding based on the manual. Do QA process. Verifying and testing the correctness of programming coding based on the manual.