Technical Support Helpdesk Level 2

• Aug 2023 - Present

Technical Support Helpdesk Level1

• Jan 2023 - Aug 2023

Assistant Manager

• Dec 2016 - Jan 2023

Managed all store functions including: biweekly audits of inventory and cash, Planned and prepared workflow schedules, delegating tasks for 5-member team, Worked with regulatory representatives to complete accurate filings and maintain compliance, Prepared financial statements and activity reports and completed company's annual audits within expected timeframes. Managed all store functions including: biweekly audits of inventory and cash, Planned and prepared workflow schedules, delegating tasks for 5-member team, Worked with regulatory representatives to complete accurate filings and maintain compliance, Prepared financial statements and activity reports and completed company's annual audits within expected timeframes.

Teller

• Jan 2008 - Nov 2016

Accepted and submitted payments to resolve outstanding loan balances or purchases of new items. Explained store policies and procedures to customers and responded to questions about loan terms. Priced, tagged and resold items not retrieved by owners within specified timeframes. Delivered immediate, friendly and knowledgeable service to customers seeking to bring in or purchase merchandise. Accepted and submitted payments to resolve outstanding loan balances or purchases of new items. Explained store policies and procedures to customers and responded to questions about loan terms. Priced, tagged and resold items not retrieved by owners within specified timeframes. Delivered immediate, friendly and knowledgeable service to customers seeking to bring in or purchase merchandise.