Experience

Mesa Community College

• United States
• Higher Education
• 700 & Above Employee

• Math Retention Specialist

  • May 2022 - Present

  Provided direct assistance to students who already have a lower pass rate than thecollege average. Directed students to technical assistance and academic resources to improve studentsuccess. Assisting the Math Department with the goal of increasing retention and completionrates of developmental and entry college-level math courses. Worked with eLearning to identify and address course design issues to improve online and hybrid learning. Referred students to counseling, social services, and mental health/well-being workshops. Show less

• Learning Facilitator

  • Aug 2016 - Present

  Worked 1:1 with first-generation, underrepresented college students majoring in wide array of interests.Provide resources and referral for students to achieve their academic goals, which includes findingeach of them resources for scholarships, advising, appeals, personal concerns, and providing overallguidance in developing their student careers before transferring to a university.

• Success Coach

  • Jan 2017 - Dec 2017

  Provided information as the first point of contact in the Enrollment Center by greeting students, determining their enrollment needs, adding to virtual waiting line system and assisting with navigation of online resources. Answered phones, processed admission and registration forms, provided cashiering services, answered basic financial aid questions, and provided general clerical assistance.

• Mathematics Tutor

  • Aug 2014 - Dec 2016

  Tutored College Algebra to a diverse population of students at Mesa Community College in the math center where 4000+ students visit every semester. Involved in a team of tutors that increased the success rate in developmental math from 48% to 59%; the withdrawal rate has decreased from 31% to 22%; and the persistence to a higher-level math class has increased from 38% to 45%.



Microsoft

• United States
• Software Development
• 700 & Above Employee

• Office Support Specialist

  • May 2019 - Sep 2019

  I provide a world-class remote technical customer service experience to small businesses to Fortune 500's using Office 365. I am the first point of customer engagement, providing thoughtful day-to-day comprehensive technical support to administrators from initial challenge through resolution. This includes talking the customer through account set up, to troubleshooting and resolving all technical issues. I redefine “customer satisfaction” to mean that the customer is “blown away” as I resolve the issue on the first call. In this role, I provide my insight and execution to drive the optimal customer experience by phone call, email and remote assistance. Show less



Jack in the Box

• United States
• Restaurants
• 700 & Above Employee

• Team Member

  • Apr 2013 - Jul 2014

  Up-sold additional menu items, beverages and desserts to increase restaurant profits during peak hours. I took necessary steps to meet customer needs and effectively resolve food or service issues. Up-sold additional menu items, beverages and desserts to increase restaurant profits during peak hours. I took necessary steps to meet customer needs and effectively resolve food or service issues.