Darius Edwards
Information Technology Support Specialist at TridentCare- Claim this Profile
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Topline Score
Bio
Credentials
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CompTIA Network+
CompTIAOct, 2022- Sep, 2024 -
CompTIA A+
CompTIANov, 2021- Sep, 2024
Experience
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TridentCare
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United States
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Hospitals and Health Care
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400 - 500 Employee
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Information Technology Support Specialist
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May 2023 - Present
• Troubleshot connectivity issues with mobile X-Ray panels such as Samsung and IRAY devices • Ensured the proper operation of X-Ray capture software such as Opal StudyList for proper exposure of radiation and capture of images for Lab techs • Used knowledge of Infinitt VisualGate to assist in the procurement and distribution of X-Ray images • Management of BYOD programs using Intune MDM • Performed administrative tasks in SBClient to maintain efficient operation of all branches of the company • Handled an average of 25 tickets daily via the ServiceNow ticketing system and MiTel virtual phone system • Assisted in the set up of new user profiles, as well as the procurement of new and replacement hardware • Performed administrative tasks in Active Directory as well as o365 admin portal • Used advanced networking knowledge to troubleshoot connectivity issues between different devices • Applied knowledge of web browsers to troubleshoot issues with webpages and web-based applications Show less
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The Holbrook
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United States
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Construction
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Information Technology Support Analyst
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Feb 2021 - May 2023
• Kept company Risk Score under the industry average of 19% by utilizing intentional phishing programs via KnowB4 and other techniques • Maintained, set up, and troubleshoot network devices such as FortiGate and Dell SonicWALL Firewalls. • Managed and maintained Intune MDM across both enterprise-only profiles and personal device profiles. • Implemented Cyber-Security solutions such as phishing campaigns, Intune MDM, and enterprise-grade antivirus to safeguard company resources. • Maintained, configured, and assisted in the complete redesign of multiple network architectures across nine separate campuses. • Liaison between third-party vendors and internal stakeholders to communicate changes, resolve ongoing issues, as well as address scalability issues with current architecture to ensure readiness for company growth. • Handled an average of 15 tickets daily via the ConnectWise help desk ticketing system. • Created documentation in Microsoft Word and Adobe PDF that addressed common and recurring solutions I identified by analyzing trends within ConnectWise tickets. • Utilized component-level diagnostics and repair to resolve errors related to physical device failures. • Analyzed firmware and software interactions to diagnose and successfully troubleshoot program failure. • Diagnosed and repaired printers such as enterprise-grade HP, Konica Minolta, and SHARP devices. • Performed system administrative duties in Active Directory and o365 admin portal. • Single-handedly performed user on-boarding, device setup, and user terminations. • Created visuals for data in Power BI for sales as well as directors to reference to make business decisions. • Configured, maintained, and managed 8x8 VoIP devices including Polycom and Cisco devices. Show less
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Education
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2014 - 2016
Clarence Fitzroy Bryant College
Associate's degree, Computer Science
Community
