Experience

Go Configure

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Customer Service / Dispatch Area Manager / Repair Represative

  • Aug 2013 - Present

  Answer and resolve all Customer and Service Technician inquiries. Negotiate payouts with Technicians for special projects. Resolve all escalated issues related to scheduling and/or refund request. Utilize monitoring systems that allows me to manage deliveries and assemblies to ensure that orders that are scheduled and being serviced as efficient and possible. Coordinate daily operations for 45 -100 Service Technicians. Assisting Service Technicians with unexpected issues in the field (repairs, vehicle issues, schedule delays.) Processed payroll for all Service Technicians. Billing Clients for service provided to our mutual customer. Show less



Capital One

• United States
• Financial Services
• 700 & Above Employee

• Senior Customer Services Representative

  • Aug 2007 - May 2013

  Resolved all escalated account related inquires. Retained existing credit card accounts while maintaining an 80% and above average retention rate. Serviced various calls types (Customer service, Technical support, Commercial credit service, Credit protection insurance inquiries, Retention, Escalations.) Worked with management to demonstrate and coach associates on top quality and phone etiquette. Provided businesses with account itemized reports to assist commercial clients with reconciling their account payable records. Utilized multiple operating PC systems to make changes to accounts or resolve the customer inquire. Researched and resolved credit protection insurance claims. Facilitated training classes on new policy and procedures. Soft sold account enhancement products. Show less



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Commercial Credit specialist

  • Aug 2007 - May 2013

  Escalated Customer Care / Technical support Customer service sales Bank- certified to respond to various inquires types using HSBC Business School Certificate criteria. Organized, sorted and resolved mail / email inquiries. (Mail room on a temporary assignment) Worked closely with management and agents to demonstrate top quality, and call behavior during and outside of coaching sessions. Compiled data to assist commercial clients reconcile their account payable records by faxing invoice report and itemized details from the client’s account. Utilized operational systems that satisfied auditors for 5 consecutive years Provided technical support for company's online access website. Provided point sale credit card authorization trouble shooting. Researched and resolved credit protection insurance claims. Facilitated training classes on new policy and procedures. Served as a liaison to account managers, client and bank departments, and ensuring quality customer service through problem resolution. Show less



Sunrise Senior Living

• United States
• Hospitals and Health Care
• 700 & Above Employee

• CaregiverHospitality Specialist

  • Oct 2011 - Mar 2012

  Assisted resident with daily activities and events involving the community. Maintained resident’s living corridors. Managed resident’s records, daily medical activity, and changes in diet. Security. Assisted resident with daily activities and events involving the community. Maintained resident’s living corridors. Managed resident’s records, daily medical activity, and changes in diet. Security.



CRATE AND BARRELL

• General Warehouse associate

  • Jan 2011 - Oct 2011

  Picking Packing Labeling and shipping Use of an RF scanner Use of electric and manual pallet jack Picking Packing Labeling and shipping Use of an RF scanner Use of electric and manual pallet jack



Check Free Corporation

• Dispute Claims Representative / Technical support

  • Jun 2006 - Jul 2007

  Customer Care Worked on data entry assignments with established timelines. Retrieved data, analyzed information, using mainframe and PC systems. Managed and resolved monetary research cases within established timelines for client’s missing payment inquiries. Trouble shooting our customers online bill pay access. Verified funding on checks payable to our clients merchant/ payee. Updated files by notating each customer account of new account activity during and after the phone call. Show less



Burger King

• Assistant General Manager Cashier

  • Oct 2002 - Jun 2006

  Greeted customer. Rung up purchases. Fulfilled nightly and a monthly inventory requirements. Performed register cash count after every shift change. Compiled daily reports for monthly and yearly store review. Set up displays for new product advertisement. Up sale. Greeted customer. Rung up purchases. Fulfilled nightly and a monthly inventory requirements. Performed register cash count after every shift change. Compiled daily reports for monthly and yearly store review. Set up displays for new product advertisement. Up sale.