Experience

E-Rate Central

• United States
• Information Services
• 1 - 100 Employee

• Account Manager

  • Dec 2022 - Present



Solix Inc.

• United States
• Business Consulting and Services
• 200 - 300 Employee

• Consultant - Client Relations Specialist - E-rate Program

  • Jan 2019 - Dec 2022

  Account manager and client liaison. Responsible for generating sales leads and securing new clientele. This includes the creation and execution of marketing campaigns. Customer-focused, geared towards establishing and building relationships. Worked with clients to optimize E-rate funding while ensuring adherence to program guidelines.

• Manager, Service Delivery

  • Jan 2016 - Dec 2018

  Led team of 25 Case Managers responsible for ensuring all processes are in compliance with FCC guidelines with regards to the E-rate program. Interfaced with client and applicants on an on-going basis. Provided routine and ad-hoc status reports to management. • Verified adherence to Standard Operating Procedures to eliminate and deter waste, fraud, and abuse • Led team responsible for completing over 20,000 applications resulting in $1Billion in funding • Maintained staff by recruiting, selecting and training employees; instrumental in communicating job expectations, mentoring and appraising job results• Improved service quality by recommending updates to procedures and evaluating system results• Reduced review time and lowered costs by means of implemented changes to the process Show less

• Case Management, Team Lead

  • Jun 2014 - Jan 2016

  Coached and supervised team of 15 reviewers responsible for funding homeowners impacted by Hurricane Sandy. Responsible for over 20 million dollars of aid awarded.• Confirmed team followed strict guidelines to minimize duplication of benefits, including coordination with FEMA, SBA, NSLP and private insurance benefits• Served as liaison between client and operations team, establishing an approachable rapport and resolving customer issues in a timely manner• Developed top-performing team that consistently exceeded performance expectations• Performed field visits to Community Center; interfaced with applicants and resolved outstanding issues in their application process Show less

• Supervisor, NY Smart Homes Program

  • Jan 2014 - Jun 2014

  Managed team of reviewers tasked with determining eligibility for program services. Assisted with implementation of new tracking system and instituted robust reporting. • Implemented changes to review process to improve efficiency and enhance ease of tracking/reporting• Increased team performance and made continuous improvements in all facets of work• Ensured accurate review by team of over 10,000 documents, including insurance forms, proof of ownership, verification of citizenship and certificates of occupancy• Established customer service telephone line to address applicant problems Show less

• Manager, Stronger NJ Business Grant Program

  • May 2013 - Jan 2014

  Headed team of business advisors to certify the accuracy and timeliness of application review.Lead person at off-premise site, tasked with overseeing day-to-day operations, purchasing, and interfacing with landlord. • Collaborated with client to get program up and running in accordance with HUD Guidelines• Developed and aligned training to the polices and program strategic goals for all business advisors• Spearheaded town hall meetings to educate communities while assisting applicants in navigating the application process• Developed Quality Control materials to assist business advisors in the review process to ensure accuracy Show less

• Manager, Operations Support; Schools and Libraries Program

  • Jan 2005 - May 2013

  Supported senior management and external customer to ensure efficient operation of the Schools and Libraries Program• Audited applications completed by Program Integrity Assurance staff; root cause analysis performed resulting in recommendations leading to improved quality• Oversaw FCC [Federal Communications Commission] remands for appellants• Responsible for compiling reports to monitor review activities and successfully achieve goals• Interfaced with leadership personnel to ensure satisfaction with Solix review process; recommended changes to streamline workflow and increase productivity Show less



Withum, Smith & Brown

• Princeton, NJ

• Staff Accountant

  • Mar 1997 - Mar 1998