Support Technician

• Nov 2023 - Present

Helpdesk support Helpdesk support

Deployment Engineer / Helpdesk

• Mar 2023 - Aug 2023

Deployment of Dell, Lenovo laptops and desktops. Reimage, Deployments, system support and Helpdesk ServiceNow for all end users. Printer and AS400 database support using ServiceNow. Outlook, OneDrive, AS400, TeamViewer remote control over the internet support as well as onsite desktop support for VP and Travelling users. Manage FedEx Shipping inventory and deploy project based programs for Hyundai and Kia America in Irvine California Offices. Deployment of Dell, Lenovo laptops and desktops. Reimage, Deployments, system support and Helpdesk ServiceNow for all end users. Printer and AS400 database support using ServiceNow. Outlook, OneDrive, AS400, TeamViewer remote control over the internet support as well as onsite desktop support for VP and Travelling users. Manage FedEx Shipping inventory and deploy project based programs for Hyundai and Kia America in Irvine California Offices.

Technical Support Engineer

• Jul 2022 - Feb 2023

Image and deployment of PC and Mac laptops, desktops and printers. Image and deployment of PC and Mac laptops, desktops and printers.

Enterprise Asset Management

• Mar 2022 - May 2022

Image and deployment of laptops to end users. Image and deployment of laptops to end users.

Technical Support Engineer

• Dec 2021 - Feb 2022

Field Services Engineer

• Jan 2020 - Feb 2021

Network Administrator

• Jan 2018 - Nov 2018

Support 30 Clients in a business office setting. Active Directory Network desktop connections, Win10 upgrades, MAC servers, Hp Printer services, and iPad setup. Norton Ghost 11.0. Moves, Adds, and Changes. Active Directory Services Administrator using PC Windows 10 Software for Imaging using Ghost 11.0. Installation, configuration and support of all Network Services, Mac + PC’s , iPads, and associated hardware/software/HP printers. Monitored and Tested Application updates to ensure solutions… Show more Support 30 Clients in a business office setting. Active Directory Network desktop connections, Win10 upgrades, MAC servers, Hp Printer services, and iPad setup. Norton Ghost 11.0. Moves, Adds, and Changes. Active Directory Services Administrator using PC Windows 10 Software for Imaging using Ghost 11.0. Installation, configuration and support of all Network Services, Mac + PC’s , iPads, and associated hardware/software/HP printers. Monitored and Tested Application updates to ensure solutions that prevented or reduced the number of incidents. Accessed software updates, drivers, knowledge bases, and FAQ resources on the Internet to aid in fast incident resolutions. Show less Support 30 Clients in a business office setting. Active Directory Network desktop connections, Win10 upgrades, MAC servers, Hp Printer services, and iPad setup. Norton Ghost 11.0. Moves, Adds, and Changes. Active Directory Services Administrator using PC Windows 10 Software for Imaging using Ghost 11.0. Installation, configuration and support of all Network Services, Mac + PC’s , iPads, and associated hardware/software/HP printers. Monitored and Tested Application updates to ensure solutions… Show more Support 30 Clients in a business office setting. Active Directory Network desktop connections, Win10 upgrades, MAC servers, Hp Printer services, and iPad setup. Norton Ghost 11.0. Moves, Adds, and Changes. Active Directory Services Administrator using PC Windows 10 Software for Imaging using Ghost 11.0. Installation, configuration and support of all Network Services, Mac + PC’s , iPads, and associated hardware/software/HP printers. Monitored and Tested Application updates to ensure solutions that prevented or reduced the number of incidents. Accessed software updates, drivers, knowledge bases, and FAQ resources on the Internet to aid in fast incident resolutions. Show less

Product Engineer Fluency Direct-Implementation, Application Support Training. MMODAL- 3M Health Care

• Sep 2017 - Jan 2018

Product Engineer using remote access solution for access to remote computers and mobile devices for live software production services. Daily usage of ServiceNow for leading healthcare technology provider of advanced clinical documentation solutions, Vendor Applications Support, Artificial Intelligence application compatible with (Epic, Cerner, Mckesson, Allscripts, GE Idx, Meditech) enabling Hospitals, Nurses and Physicians to enrich the content of patient electronic health records (EHR) for… Show more Product Engineer using remote access solution for access to remote computers and mobile devices for live software production services. Daily usage of ServiceNow for leading healthcare technology provider of advanced clinical documentation solutions, Vendor Applications Support, Artificial Intelligence application compatible with (Epic, Cerner, Mckesson, Allscripts, GE Idx, Meditech) enabling Hospitals, Nurses and Physicians to enrich the content of patient electronic health records (EHR) for improved healthcare and comprehensive billing integrity. Provide end-users with the integrated clinical documentation support that allows them to utilize the technologies available to provide rich and compliant clinical documentation. Direct Phone support and email follow up for open requests for help with M*Modal's Fluency Direct, a high-accuracy, once-and-done Speech Understanding™ solution that speech-enables EHR/EMR and other programs. Using Remedy BMC and Jira Service Desk on a daily basis for final resolution. Supporting Citrix based Networks and Mobile Phone Dictation usage for Physicians, Nurses and EMR adoption with Philips Speechmike III, IPhone software wireless and Olympus Microphones. M*Modal is a leading provider of clinical transcription services, clinical documentation workflow solutions, advanced cloud-based Speech Understanding™ technology and advanced unstructured data analytics. SEE VIDEO BELOW https://www.3m.com/3M/en_US/health-information-systems-us/create-time-to-care/clinician-solutions/speech-recognition/fluency-direct/ https://youtu.be/yxNGphW1wGM https://youtu.be/6cTv5JFJ2LA M*Modal Fluency Direct® with the Computer-Assisted Physician Documentation. M*Modal is a leading healthcare technology provider of cloud-based, conversational Artificial Intelligence (AI)-powered systems that help physicians efficiently capture and improve the patient narrative so they can spend more time with their patients. Show less Product Engineer using remote access solution for access to remote computers and mobile devices for live software production services. Daily usage of ServiceNow for leading healthcare technology provider of advanced clinical documentation solutions, Vendor Applications Support, Artificial Intelligence application compatible with (Epic, Cerner, Mckesson, Allscripts, GE Idx, Meditech) enabling Hospitals, Nurses and Physicians to enrich the content of patient electronic health records (EHR) for… Show more Product Engineer using remote access solution for access to remote computers and mobile devices for live software production services. Daily usage of ServiceNow for leading healthcare technology provider of advanced clinical documentation solutions, Vendor Applications Support, Artificial Intelligence application compatible with (Epic, Cerner, Mckesson, Allscripts, GE Idx, Meditech) enabling Hospitals, Nurses and Physicians to enrich the content of patient electronic health records (EHR) for improved healthcare and comprehensive billing integrity. Provide end-users with the integrated clinical documentation support that allows them to utilize the technologies available to provide rich and compliant clinical documentation. Direct Phone support and email follow up for open requests for help with M*Modal's Fluency Direct, a high-accuracy, once-and-done Speech Understanding™ solution that speech-enables EHR/EMR and other programs. Using Remedy BMC and Jira Service Desk on a daily basis for final resolution. Supporting Citrix based Networks and Mobile Phone Dictation usage for Physicians, Nurses and EMR adoption with Philips Speechmike III, IPhone software wireless and Olympus Microphones. M*Modal is a leading provider of clinical transcription services, clinical documentation workflow solutions, advanced cloud-based Speech Understanding™ technology and advanced unstructured data analytics. SEE VIDEO BELOW https://www.3m.com/3M/en_US/health-information-systems-us/create-time-to-care/clinician-solutions/speech-recognition/fluency-direct/ https://youtu.be/yxNGphW1wGM https://youtu.be/6cTv5JFJ2LA M*Modal Fluency Direct® with the Computer-Assisted Physician Documentation. M*Modal is a leading healthcare technology provider of cloud-based, conversational Artificial Intelligence (AI)-powered systems that help physicians efficiently capture and improve the patient narrative so they can spend more time with their patients. Show less

Helpdesk-Field Service Engineer ServiceNow, Helpdesk BMC, Footprints, using SCCM

• Mar 2016 - Jul 2016

Provided Tier I/II/III Field on-site training mentoring support for employees in the field (CareMore Offices) using standard troubleshooting methodology in a call center environment. Highly knowledgeable IT System Analyst/Trainer with a demonstrated record of achievement in Field Maintenance and Implementation projects. Recognized for strong analytical, organizational and troubleshooting capabilities and a unique facility for implementing using BMC Footprints-SCCM and comprehending new device… Show more Provided Tier I/II/III Field on-site training mentoring support for employees in the field (CareMore Offices) using standard troubleshooting methodology in a call center environment. Highly knowledgeable IT System Analyst/Trainer with a demonstrated record of achievement in Field Maintenance and Implementation projects. Recognized for strong analytical, organizational and troubleshooting capabilities and a unique facility for implementing using BMC Footprints-SCCM and comprehending new device techniques. Provide Tier I/II/III Phone and Field on-site training support using standard troubleshooting methodology (ServiceNOW, Footprints Service Desk) in a call center environment. Responsible for supporting end users who are experiencing difficulties with their computer hardware, software and supported company medical devices in the field. Deploy iPhone 5, 6, iPad mini to users after all medical and HIPAA law requirements have been met. Confirm that users are compliant for email usage. Assist the iPhone recipients with any questions related to the iPhone and how to set up the services being provided by the local exchange server. Configure and re-image Windows7 Dell, HP Desktop, Revolve 810 Model Tablets with (HIPAA) compliance data and BIOS configurations. Help desk Services using Service-NOW, Footprints Service Desk Software, with SLA management. XyLoc RF Proximity Card - Ensure Technology, RSA-VPN, Citrix, DYMO, Zebra and Xerox Printers. Responsible for supporting end users who are experiencing difficulties with their computer hardware, software, including imaging broken Windows7 laptops and many supported company medical devices using Remote Desktop Connection VPN Cisco AnyConnect. Deploy iPhone, iPad to users. Ensure HIPAA law requirements have been met and end users are compliant for Email, VPN, and RSA Token Access. Show less Provided Tier I/II/III Field on-site training mentoring support for employees in the field (CareMore Offices) using standard troubleshooting methodology in a call center environment. Highly knowledgeable IT System Analyst/Trainer with a demonstrated record of achievement in Field Maintenance and Implementation projects. Recognized for strong analytical, organizational and troubleshooting capabilities and a unique facility for implementing using BMC Footprints-SCCM and comprehending new device… Show more Provided Tier I/II/III Field on-site training mentoring support for employees in the field (CareMore Offices) using standard troubleshooting methodology in a call center environment. Highly knowledgeable IT System Analyst/Trainer with a demonstrated record of achievement in Field Maintenance and Implementation projects. Recognized for strong analytical, organizational and troubleshooting capabilities and a unique facility for implementing using BMC Footprints-SCCM and comprehending new device techniques. Provide Tier I/II/III Phone and Field on-site training support using standard troubleshooting methodology (ServiceNOW, Footprints Service Desk) in a call center environment. Responsible for supporting end users who are experiencing difficulties with their computer hardware, software and supported company medical devices in the field. Deploy iPhone 5, 6, iPad mini to users after all medical and HIPAA law requirements have been met. Confirm that users are compliant for email usage. Assist the iPhone recipients with any questions related to the iPhone and how to set up the services being provided by the local exchange server. Configure and re-image Windows7 Dell, HP Desktop, Revolve 810 Model Tablets with (HIPAA) compliance data and BIOS configurations. Help desk Services using Service-NOW, Footprints Service Desk Software, with SLA management. XyLoc RF Proximity Card - Ensure Technology, RSA-VPN, Citrix, DYMO, Zebra and Xerox Printers. Responsible for supporting end users who are experiencing difficulties with their computer hardware, software, including imaging broken Windows7 laptops and many supported company medical devices using Remote Desktop Connection VPN Cisco AnyConnect. Deploy iPhone, iPad to users. Ensure HIPAA law requirements have been met and end users are compliant for Email, VPN, and RSA Token Access. Show less

Field Support Engineer- Hospital and Med Centers - Tablet OS Upgrade and Training TRAVEL (Contract)

• Jul 2015 - Dec 2015

Project Contract upgrades and mentor trainer for the AspireSR Model 106 Touchscreen Tablets using the latest technology in controlling seizures for this Healthcare Medical Device Company with core expertise in cardiac surgery, neuromodulation, and cardiac rhythm management. Deploy Windows 7 Motion 10-inch Tablet upgrades in Hospitals and Doctor Office's in California, Texas, Louisiana and Nevada. Configured 10-inch Motion brand touchscreen Windows 7 Tablets with BIOS configuration, Data Backup,… Show more Project Contract upgrades and mentor trainer for the AspireSR Model 106 Touchscreen Tablets using the latest technology in controlling seizures for this Healthcare Medical Device Company with core expertise in cardiac surgery, neuromodulation, and cardiac rhythm management. Deploy Windows 7 Motion 10-inch Tablet upgrades in Hospitals and Doctor Office's in California, Texas, Louisiana and Nevada. Configured 10-inch Motion brand touchscreen Windows 7 Tablets with BIOS configuration, Data Backup, VNS program application and USB Wand testing as required. Prepare Systems for field deployment. Manage incoming assets. https://www.livanova.com/en-US/Home/Products-Therapies/Neuromodulation/Healthcare-Professionals.aspx http://www.livanova.com Show less Project Contract upgrades and mentor trainer for the AspireSR Model 106 Touchscreen Tablets using the latest technology in controlling seizures for this Healthcare Medical Device Company with core expertise in cardiac surgery, neuromodulation, and cardiac rhythm management. Deploy Windows 7 Motion 10-inch Tablet upgrades in Hospitals and Doctor Office's in California, Texas, Louisiana and Nevada. Configured 10-inch Motion brand touchscreen Windows 7 Tablets with BIOS configuration, Data Backup,… Show more Project Contract upgrades and mentor trainer for the AspireSR Model 106 Touchscreen Tablets using the latest technology in controlling seizures for this Healthcare Medical Device Company with core expertise in cardiac surgery, neuromodulation, and cardiac rhythm management. Deploy Windows 7 Motion 10-inch Tablet upgrades in Hospitals and Doctor Office's in California, Texas, Louisiana and Nevada. Configured 10-inch Motion brand touchscreen Windows 7 Tablets with BIOS configuration, Data Backup, VNS program application and USB Wand testing as required. Prepare Systems for field deployment. Manage incoming assets. https://www.livanova.com/en-US/Home/Products-Therapies/Neuromodulation/Healthcare-Professionals.aspx http://www.livanova.com Show less

Senior Analyst-Field Deployments and Trainer for CareFusion Pyxis MedStation USA TRAVEL

• Mar 2015 - Jul 2015

Responsible for Becton, Dickinson and Company MedStation implementation, software installation, for inventory Management using WIN7 Imaging, configuration, staging, training, mentoring end users for MedStation usage. Most used by Nurses, Doctors, Anesthesiologists, and Pharmacists. The MedStation ES received Touchscreen T2 Top Color Screen Monitor upgrades from WinXP to Win7 in Hospitals (Kaiser Permanente , St. Judes, St. Joseph, Veterans Administration, City of Hope) among many other out of… Show more Responsible for Becton, Dickinson and Company MedStation implementation, software installation, for inventory Management using WIN7 Imaging, configuration, staging, training, mentoring end users for MedStation usage. Most used by Nurses, Doctors, Anesthesiologists, and Pharmacists. The MedStation ES received Touchscreen T2 Top Color Screen Monitor upgrades from WinXP to Win7 in Hospitals (Kaiser Permanente , St. Judes, St. Joseph, Veterans Administration, City of Hope) among many other out of state locations. Use of phone Management software like Airwatch Security apps. https://www.bd.com/en-us/products-and-solutions/products/product-families/bd-pyxis-medbank https://youtu.be/aueWcm9g478 Medication Management Pyxis MedStation ES, PAS 4000 and MS4000 Legacy using Win7 and ESET Security management. BD Pyxis MedStation 3500/4000, BD Pyxis CIISafe, BD CUBIE Replenishment Station. BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. These videos will take you through the features and benefits of the Pyxis MedStation® ES system, an enterprise-ready automated medication dispensing solution. Pyxis ES System Overview (Will run Flash Player) in browser http://bcove.me/6jvvo2iw Pyxis ES Platform Case Study http://bcove.me/on5g6vmx Full-height CUBIE pocket demonstration http://bcove.me/ydbotdyu Microsoft Patch update for Pyxis Medstation ES Systems http://www.bd.com/en-us/support/product-security-and-privacy/pyxis-medstation-es-system-security-patch-update- Show less Responsible for Becton, Dickinson and Company MedStation implementation, software installation, for inventory Management using WIN7 Imaging, configuration, staging, training, mentoring end users for MedStation usage. Most used by Nurses, Doctors, Anesthesiologists, and Pharmacists. The MedStation ES received Touchscreen T2 Top Color Screen Monitor upgrades from WinXP to Win7 in Hospitals (Kaiser Permanente , St. Judes, St. Joseph, Veterans Administration, City of Hope) among many other out of… Show more Responsible for Becton, Dickinson and Company MedStation implementation, software installation, for inventory Management using WIN7 Imaging, configuration, staging, training, mentoring end users for MedStation usage. Most used by Nurses, Doctors, Anesthesiologists, and Pharmacists. The MedStation ES received Touchscreen T2 Top Color Screen Monitor upgrades from WinXP to Win7 in Hospitals (Kaiser Permanente , St. Judes, St. Joseph, Veterans Administration, City of Hope) among many other out of state locations. Use of phone Management software like Airwatch Security apps. https://www.bd.com/en-us/products-and-solutions/products/product-families/bd-pyxis-medbank https://youtu.be/aueWcm9g478 Medication Management Pyxis MedStation ES, PAS 4000 and MS4000 Legacy using Win7 and ESET Security management. BD Pyxis MedStation 3500/4000, BD Pyxis CIISafe, BD CUBIE Replenishment Station. BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. These videos will take you through the features and benefits of the Pyxis MedStation® ES system, an enterprise-ready automated medication dispensing solution. Pyxis ES System Overview (Will run Flash Player) in browser http://bcove.me/6jvvo2iw Pyxis ES Platform Case Study http://bcove.me/on5g6vmx Full-height CUBIE pocket demonstration http://bcove.me/ydbotdyu Microsoft Patch update for Pyxis Medstation ES Systems http://www.bd.com/en-us/support/product-security-and-privacy/pyxis-medstation-es-system-security-patch-update- Show less

Computer Field Technician-UNISYS Reimage Computers for 83 Government DPSS Offices LA AREA (Contract)

• Jan 2015 - Mar 2015

Project Contract upgrades - City of Los Angeles (DPSS) Department of Public Social Services for Los Angeles County. Manage Installation of new computers (20 to 200 CPU's per Office) with configuration and applications as required. Imaging of Windows XP to Windows 7 using Norton Ghost. http://www.unisys.com http://www.unisys.com/offerings/security-solutions/unisys-stealth Project Contract upgrades - City of Los Angeles (DPSS) Department of Public Social Services for Los Angeles County. Manage Installation of new computers (20 to 200 CPU's per Office) with configuration and applications as required. Imaging of Windows XP to Windows 7 using Norton Ghost. http://www.unisys.com http://www.unisys.com/offerings/security-solutions/unisys-stealth

Help Desk Support Analyst III-US Navy TORIS Trainer

• Feb 2011 - Jun 2013

Laptop Panasonic Toughbook 31 CF-31 Management, Training and Helpdesk for the Afloat Training Group (TORIS) Training and Operational Readiness Information Services Program. Trained Military end users to operate and maintain the suite of applications used for training and readiness for all US Navy ships. Managed email requests, DCO, VNC collaboration software, MSSQL 2008 Databases, phone support for training, repair and version… Show more Laptop Panasonic Toughbook 31 CF-31 Management, Training and Helpdesk for the Afloat Training Group (TORIS) Training and Operational Readiness Information Services Program. Trained Military end users to operate and maintain the suite of applications used for training and readiness for all US Navy ships. Managed email requests, DCO, VNC collaboration software, MSSQL 2008 Databases, phone support for training, repair and version upgrades. https://solute.us/solute_projects/toris/ http://www.serco-na.com/market-segments/c4isr http://www.serco-na.com/capabilities/networks-and-communications TORIS - SHIPTRAIN http://www.navy.mil/submit/display.asp?story_id=22290 Show less Laptop Panasonic Toughbook 31 CF-31 Management, Training and Helpdesk for the Afloat Training Group (TORIS) Training and Operational Readiness Information Services Program. Trained Military end users to operate and maintain the suite of applications used for training and readiness for all US Navy ships. Managed email requests, DCO, VNC collaboration software, MSSQL 2008 Databases, phone support for training, repair and version… Show more Laptop Panasonic Toughbook 31 CF-31 Management, Training and Helpdesk for the Afloat Training Group (TORIS) Training and Operational Readiness Information Services Program. Trained Military end users to operate and maintain the suite of applications used for training and readiness for all US Navy ships. Managed email requests, DCO, VNC collaboration software, MSSQL 2008 Databases, phone support for training, repair and version upgrades. https://solute.us/solute_projects/toris/ http://www.serco-na.com/market-segments/c4isr http://www.serco-na.com/capabilities/networks-and-communications TORIS - SHIPTRAIN http://www.navy.mil/submit/display.asp?story_id=22290 Show less

Senior Systems Analyst-US Navy NSIPS - Trainer with INTERNATIONAL TRAVEL

• Feb 2003 - Oct 2010

Supervise all IT managers for Release Management programs for Satellite connectivity for the Waterfront Support Group for all US Navy Pacific Fleet ship Web based servers. Build and Managed 4 different Server based programs (NSIPS, CIMS, ESR, and E-leave) including Training for US Navy Fleet Department Managers. Responsible for the NSIPS Pay and Personnel Implementation of Enterprise Servers MS 2008 RAID 5 Server deployment and US Navy Ship installation onsite Technical Trainer, mentor… Show more Supervise all IT managers for Release Management programs for Satellite connectivity for the Waterfront Support Group for all US Navy Pacific Fleet ship Web based servers. Build and Managed 4 different Server based programs (NSIPS, CIMS, ESR, and E-leave) including Training for US Navy Fleet Department Managers. Responsible for the NSIPS Pay and Personnel Implementation of Enterprise Servers MS 2008 RAID 5 Server deployment and US Navy Ship installation onsite Technical Trainer, mentor, coaching for the programs Training, Installation, Configuration, Release Management and Satellite connectivity for the Waterfront Support Group for all US Navy Pacific Fleet ship Web based servers. Managed 4 different programs (NSIPS, CIMS, ESR, and E-leave) including Training for US Navy Fleet Department Managers. Managed deployment development strategy that includes the use of Commercial-Off-The-Shelf (COTS) products, such as PeopleSoft, Business Objects and Oracle 9i Database within the United States and travel to many Foreign countries. This included use of Gold Disk, STIGS and SRR to maintain security. This enterprise-wide, COTS-based, single point-of-entry system supports all Navy Active Duty and Reserve Forces. Demonstrating expertise delivering comprehensive systems operations support, direct systems integration experience with military systems, integration of large COTS systems, command and control systems, network and satelite performance monitoring and technical support/troubleshooting on a daily basis using incident and problem management solutions by BMC Remedy . Worked on various projects, problem resolution, work order analysis, product selection, installation, training, and troubleshooting. Setting up new RAID based HP Servers, user account creation and administration in a Windows 2003 environment and preparation for migration and implementation to Windows 2008 environment. https://www.slideshare.net/mobile/tonyastro/create-new-afloat-esr-self-service-accounts Show less Supervise all IT managers for Release Management programs for Satellite connectivity for the Waterfront Support Group for all US Navy Pacific Fleet ship Web based servers. Build and Managed 4 different Server based programs (NSIPS, CIMS, ESR, and E-leave) including Training for US Navy Fleet Department Managers. Responsible for the NSIPS Pay and Personnel Implementation of Enterprise Servers MS 2008 RAID 5 Server deployment and US Navy Ship installation onsite Technical Trainer, mentor… Show more Supervise all IT managers for Release Management programs for Satellite connectivity for the Waterfront Support Group for all US Navy Pacific Fleet ship Web based servers. Build and Managed 4 different Server based programs (NSIPS, CIMS, ESR, and E-leave) including Training for US Navy Fleet Department Managers. Responsible for the NSIPS Pay and Personnel Implementation of Enterprise Servers MS 2008 RAID 5 Server deployment and US Navy Ship installation onsite Technical Trainer, mentor, coaching for the programs Training, Installation, Configuration, Release Management and Satellite connectivity for the Waterfront Support Group for all US Navy Pacific Fleet ship Web based servers. Managed 4 different programs (NSIPS, CIMS, ESR, and E-leave) including Training for US Navy Fleet Department Managers. Managed deployment development strategy that includes the use of Commercial-Off-The-Shelf (COTS) products, such as PeopleSoft, Business Objects and Oracle 9i Database within the United States and travel to many Foreign countries. This included use of Gold Disk, STIGS and SRR to maintain security. This enterprise-wide, COTS-based, single point-of-entry system supports all Navy Active Duty and Reserve Forces. Demonstrating expertise delivering comprehensive systems operations support, direct systems integration experience with military systems, integration of large COTS systems, command and control systems, network and satelite performance monitoring and technical support/troubleshooting on a daily basis using incident and problem management solutions by BMC Remedy . Worked on various projects, problem resolution, work order analysis, product selection, installation, training, and troubleshooting. Setting up new RAID based HP Servers, user account creation and administration in a Windows 2003 environment and preparation for migration and implementation to Windows 2008 environment. https://www.slideshare.net/mobile/tonyastro/create-new-afloat-esr-self-service-accounts Show less

Network Administrator - Local Branch Los Angeles with PC Laptop Helpdesk Management Deployments

• Dec 1998 - Jun 2002

Network Administrator (Citibank) for over 100 users and 26 Branch Offices using Windows 2000 and NetWare Network Management for Citibusiness (Vice President Executives) in downtown Los Angeles, Orange County, Santa Monica including remote Laptop Management (VPN) for all Financial Analyst's for all local branches in Southern California. Database SQL 2000 administration, PeopleSoft, Bindview, Network access and laptop VPN connections. Backup and restore DLT and security manager. Leading vendor… Show more Network Administrator (Citibank) for over 100 users and 26 Branch Offices using Windows 2000 and NetWare Network Management for Citibusiness (Vice President Executives) in downtown Los Angeles, Orange County, Santa Monica including remote Laptop Management (VPN) for all Financial Analyst's for all local branches in Southern California. Database SQL 2000 administration, PeopleSoft, Bindview, Network access and laptop VPN connections. Backup and restore DLT and security manager. Leading vendor interaction, laptop configuration, TCP/IP management and new office location transfer project management. Resolved issues with network connectivity, security updates and network printers. https://online.citi.com/US/JRS/pands/detail.do?ID=BankingOverview Show less Network Administrator (Citibank) for over 100 users and 26 Branch Offices using Windows 2000 and NetWare Network Management for Citibusiness (Vice President Executives) in downtown Los Angeles, Orange County, Santa Monica including remote Laptop Management (VPN) for all Financial Analyst's for all local branches in Southern California. Database SQL 2000 administration, PeopleSoft, Bindview, Network access and laptop VPN connections. Backup and restore DLT and security manager. Leading vendor… Show more Network Administrator (Citibank) for over 100 users and 26 Branch Offices using Windows 2000 and NetWare Network Management for Citibusiness (Vice President Executives) in downtown Los Angeles, Orange County, Santa Monica including remote Laptop Management (VPN) for all Financial Analyst's for all local branches in Southern California. Database SQL 2000 administration, PeopleSoft, Bindview, Network access and laptop VPN connections. Backup and restore DLT and security manager. Leading vendor interaction, laptop configuration, TCP/IP management and new office location transfer project management. Resolved issues with network connectivity, security updates and network printers. https://online.citi.com/US/JRS/pands/detail.do?ID=BankingOverview Show less

Technical Support Assistant-School Lunch POS System installs and Point Of Sale refresh

• Jul 1998 - Nov 1998

Provided Windows network support for over 80 traveling employees for our POS Software Trainers for the WinSNAP and Cafs School Point Of Sale programs for employees stationed nationwide for this software development company. WinSNAP is an integrated cafeteria management system used for tracking and reporting school lunch programs. Utilized Exchange Mail Server and Windows Administration for (NT 4.0, 95 & 3.11). Managed the help desk as well as VPN/Dial up administration for offsite customer… Show more Provided Windows network support for over 80 traveling employees for our POS Software Trainers for the WinSNAP and Cafs School Point Of Sale programs for employees stationed nationwide for this software development company. WinSNAP is an integrated cafeteria management system used for tracking and reporting school lunch programs. Utilized Exchange Mail Server and Windows Administration for (NT 4.0, 95 & 3.11). Managed the help desk as well as VPN/Dial up administration for offsite customer support for all Sales Trainer Analyst's. Created, Maintained, Refurbished and Repaired Circuit board based POS systems using ELO touchscreens and shipped UPS for RMA Maintenance and repair. Created POS Wireless (Cashier Till) stations for remote access from Office locations to Field locations using a wireless Yagi antenna up to 1/2 mile away. Used to purchase items remotely (Such as food, school hats and school logo items) during school football, basketball, baseball, type functions. http://www.SL-Tech.net https://youtu.be/Nd4hKdxkPGc Show less Provided Windows network support for over 80 traveling employees for our POS Software Trainers for the WinSNAP and Cafs School Point Of Sale programs for employees stationed nationwide for this software development company. WinSNAP is an integrated cafeteria management system used for tracking and reporting school lunch programs. Utilized Exchange Mail Server and Windows Administration for (NT 4.0, 95 & 3.11). Managed the help desk as well as VPN/Dial up administration for offsite customer… Show more Provided Windows network support for over 80 traveling employees for our POS Software Trainers for the WinSNAP and Cafs School Point Of Sale programs for employees stationed nationwide for this software development company. WinSNAP is an integrated cafeteria management system used for tracking and reporting school lunch programs. Utilized Exchange Mail Server and Windows Administration for (NT 4.0, 95 & 3.11). Managed the help desk as well as VPN/Dial up administration for offsite customer support for all Sales Trainer Analyst's. Created, Maintained, Refurbished and Repaired Circuit board based POS systems using ELO touchscreens and shipped UPS for RMA Maintenance and repair. Created POS Wireless (Cashier Till) stations for remote access from Office locations to Field locations using a wireless Yagi antenna up to 1/2 mile away. Used to purchase items remotely (Such as food, school hats and school logo items) during school football, basketball, baseball, type functions. http://www.SL-Tech.net https://youtu.be/Nd4hKdxkPGc Show less

Technical Phone Support

• Oct 1997 - Jul 1998

Effectively provided (Internet Dial up Access) Phone technical support for off-site call in customers using Windows (95 & 3.11) and Macintosh (7.1 - 8.1) Internet connections. Up to 50 calls per day resolved and recorded in Excalibur desktop support APP manager. https://earthlink.com/support Dial-Up Customers 1-888-EARTHLINK (1-888-327-8454) Effectively provided (Internet Dial up Access) Phone technical support for off-site call in customers using Windows (95 & 3.11) and Macintosh (7.1 - 8.1) Internet connections. Up to 50 calls per day resolved and recorded in Excalibur desktop support APP manager. https://earthlink.com/support Dial-Up Customers 1-888-EARTHLINK (1-888-327-8454)