Edward Tan

Tier 3 Support Associate at Nintex
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Contact Information
us****@****om
(386) 825-5501
Location
Singapore, SG
Languages
  • English Native or bilingual proficiency
  • Mandarin Native or bilingual proficiency
Skills

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Bio

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Credentials

  • Mastering Self-Motivation
    LinkedIn
    May, 2023
    - Nov, 2024
  • Innovative Customer Service Techniques
    LinkedIn
    Feb, 2023
    - Nov, 2024
  • Web Security: OAuth and OpenID Connect
    LinkedIn
    Sep, 2022
    - Nov, 2024
  • Being a Good Mentor
    LinkedIn
    Jun, 2022
    - Nov, 2024
  • Writing Customer Service Emails
    LinkedIn
    Jun, 2021
    - Nov, 2024
  • Customer Service: Call Control Strategies
    LinkedIn
    Feb, 2020
    - Nov, 2024
  • MCSA: Office 365
    Microsoft
    Dec, 2014
    - Nov, 2024
  • MCSA: Windows Server 2012
    Microsoft
    Sep, 2014
    - Nov, 2024
  • MCSE: Private Cloud
    Microsoft
    Nov, 2014
    - Nov, 2024

Experience

  • Nintex
    • United States
    • Software Development
    • 700 & Above Employee
    • Tier 3 Support Associate
      • Oct 2020 - Present

  • Nintex Automation On-Prem (formerly K2)
    • United States
    • Software Development
    • 100 - 200 Employee
    • Tier 3 Support Associate
      • Jan 2020 - Oct 2020

    • Product Specialist
      • Sep 2015 - Oct 2020

  • Dimension Data
    • South Africa
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Trainee Associate
      • Jun 2014 - Jun 2015

      • Built Citrix XenDesktop and XenMobile live demo environment • Created Sharepoint site with custom workflows for Project Management Office • Team lead for a desktop migration project for 200 users - Implemented project plan and schedule - Created and revised deployment process - Created and revised technical guide according to client’s requirements - Wrote basic setup and configuration automation script to speed up deployment process - Interacted directly with client to resolve issues Show less

  • Singapore Management University
    • Singapore
    • Higher Education
    • 700 & Above Employee
    • Teaching Assistant for Data Warehousing and Business Analytics
      • Aug 2013 - Nov 2013

  • GovTech Singapore
    • Singapore
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Intern
      • May 2012 - Aug 2012

      Interned in Industry Development (Cloud Computing & Business Analytics) team. Helped perform research on local and global information security market. Interned in Industry Development (Cloud Computing & Business Analytics) team. Helped perform research on local and global information security market.

  • Archer Logic (S) Pte Ltd
    • Software Developer
      • Jun 2011 - Aug 2011

      Served as a front-end developer in a team that developed Android application Served as a front-end developer in a team that developed Android application

  • Archer Logic (S) Pte Ltd
    • Intern
      • Oct 2007 - Feb 2008

      Helped company to develop and manage websites for some of their clients. Helped company to develop and manage websites for some of their clients.

Education

  • Singapore Management University
    Bachelor of Science (B.S.), Management Information Systems, General
    2010 - 2014
  • Harvard Summer School
    2013 - 2013
  • Singapore Polytechnic
    Diploma in Information Technology, Bioinformatics
    2005 - 2008

Community

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