Experience

Bell Supply Company

• United States
• Oil and Gas
• 100 - 200 Employee

• Operations Manager

  • Sep 2008 - Present

  Hold primary accountability for weekly and monthly health/safety audits; effectively sustain OSHA standards/regulations to ensure superior compliance at all times; leverage subject matter expertise to personnel through training sessions Facilitate daily shrink and loss prevention audits, as well as ensure proper completion of daily inventory audits Maintain effective communication with the regional Vice president, resourcefully communicating profit and loss goals via action plan… Show more Hold primary accountability for weekly and monthly health/safety audits; effectively sustain OSHA standards/regulations to ensure superior compliance at all times; leverage subject matter expertise to personnel through training sessions Facilitate daily shrink and loss prevention audits, as well as ensure proper completion of daily inventory audits Maintain effective communication with the regional Vice president, resourcefully communicating profit and loss goals via action plan development and presentation; process cash deposit Coordinate shipping and receiving operations, while managing HR activities and delivering compelling leadership for the store personnel; continuously enhance customer service quality to sustain top rates Show less Hold primary accountability for weekly and monthly health/safety audits; effectively sustain OSHA standards/regulations to ensure superior compliance at all times; leverage subject matter expertise to personnel through training sessions Facilitate daily shrink and loss prevention audits, as well as ensure proper completion of daily inventory audits Maintain effective communication with the regional Vice president, resourcefully communicating profit and loss goals via action plan… Show more Hold primary accountability for weekly and monthly health/safety audits; effectively sustain OSHA standards/regulations to ensure superior compliance at all times; leverage subject matter expertise to personnel through training sessions Facilitate daily shrink and loss prevention audits, as well as ensure proper completion of daily inventory audits Maintain effective communication with the regional Vice president, resourcefully communicating profit and loss goals via action plan development and presentation; process cash deposit Coordinate shipping and receiving operations, while managing HR activities and delivering compelling leadership for the store personnel; continuously enhance customer service quality to sustain top rates Show less



STAPLES OFFICE SUPERSTORE

• Operations & Sales Manager

  • Jan 1999 - Present

  2008 Delivered comprehensive assistance and guidance for the sales associates to effectively handle high-volume sales; served as a resource during the resolution of customer satisfaction and store security issues Handled masterful annual performance reviews and staff competency testing; interviewed prospective personnel and continuously exercised a positive reinforcement of service excellence; initiated corrective actions and facilitated the goals/plans attainment; shared an expertise to… Show more 2008 Delivered comprehensive assistance and guidance for the sales associates to effectively handle high-volume sales; served as a resource during the resolution of customer satisfaction and store security issues Handled masterful annual performance reviews and staff competency testing; interviewed prospective personnel and continuously exercised a positive reinforcement of service excellence; initiated corrective actions and facilitated the goals/plans attainment; shared an expertise to facilitate the leads' professional growth and foster independence Spearheaded cash office and balanced daily deposits; conducted loss and prevention audits, as well as reviewed budgets on a weekly basis; developed cost and time efficient associates' schedule and replaced general manager as needed Show less 2008 Delivered comprehensive assistance and guidance for the sales associates to effectively handle high-volume sales; served as a resource during the resolution of customer satisfaction and store security issues Handled masterful annual performance reviews and staff competency testing; interviewed prospective personnel and continuously exercised a positive reinforcement of service excellence; initiated corrective actions and facilitated the goals/plans attainment; shared an expertise to… Show more 2008 Delivered comprehensive assistance and guidance for the sales associates to effectively handle high-volume sales; served as a resource during the resolution of customer satisfaction and store security issues Handled masterful annual performance reviews and staff competency testing; interviewed prospective personnel and continuously exercised a positive reinforcement of service excellence; initiated corrective actions and facilitated the goals/plans attainment; shared an expertise to facilitate the leads' professional growth and foster independence Spearheaded cash office and balanced daily deposits; conducted loss and prevention audits, as well as reviewed budgets on a weekly basis; developed cost and time efficient associates' schedule and replaced general manager as needed Show less



Staples

• United States
• Retail Office Equipment
• 700 & Above Employee

• Sales & Operations Manager

  • Jan 1999 - Aug 2008

  • STAPLES OFFICE SUPERSTORE | WILLIAMSPORT/LEWISBURG, PA Operations & Sales Manager 2004 – 2008 • Delivered comprehensive assistance and guidance for the sales associates to effectively handle high-volume sales; served as a resource during the resolution of customer satisfaction and store security issues • Handled masterful annual performance reviews and staff competency testing; interviewed prospective personnel and continuously exercised a positive reinforcement of service… Show more • STAPLES OFFICE SUPERSTORE | WILLIAMSPORT/LEWISBURG, PA Operations & Sales Manager 2004 – 2008 • Delivered comprehensive assistance and guidance for the sales associates to effectively handle high-volume sales; served as a resource during the resolution of customer satisfaction and store security issues • Handled masterful annual performance reviews and staff competency testing; interviewed prospective personnel and continuously exercised a positive reinforcement of service excellence; initiated corrective actions and facilitated the goals/plans attainment; shared an expertise to facilitate the leads’ professional growth and foster independence • Spearheaded cash office and balanced daily deposits; conducted loss and prevention audits, as well as reviewed budgets on a weekly basis; developed cost and time efficient associates’ schedule and replaced general manager as needed Office Equipment Lead /Office Supply Lead/receiver/Associate 1999 – 2004 • Served as an opening/closing manager, as well as delivered top-notch customer service through clientele and personnel education on major product brands, characteristics, and sales deals details • Attained an assigned goal for electronics sales warranties (5%) on time and within budget; exceeded 100% of sales quota, thus reaching the established gross margin; Employee of the Month for May 2011 On-boarded as a Receiver/Associate in 1999 and quickly gained promotion due to demonstrated dedication to excellence, determination, and exceptional leadership skills

• Office Equipment Lead /Office Supply Lead/receiver/Associate

  • Jan 1999 - Jan 2004

  Served as an opening/closing manager, as well as delivered top-notch customer service and personnel education on major product brands, characteristics, and sales deals details Attained an assigned goal for electronics sales warranties (5%) on time and within budget; exceeded 100% of sales quota, thus reaching the established gross margin; Employee of the Month for May 2011 On-boarded as a Receiver/Associate in 1999 and quickly gained promotion due to demonstrated dedication to excellence,… Show more Served as an opening/closing manager, as well as delivered top-notch customer service and personnel education on major product brands, characteristics, and sales deals details Attained an assigned goal for electronics sales warranties (5%) on time and within budget; exceeded 100% of sales quota, thus reaching the established gross margin; Employee of the Month for May 2011 On-boarded as a Receiver/Associate in 1999 and quickly gained promotion due to demonstrated dedication to excellence, determination, and exceptional leadership skills ENTREPRENEURIAL EXPERIENCE / ED STEINBACHER BUILDER

• Sole Proprietor

  • Jan 1990 - Jan 2004

  Ed Steinbacher Builder



D.A. Fuller Company, Inc

• Warehouse Manager

  • Jan 1977 - Jan 1989