Edward Ngo

Senior System Engineer at Unetek, Inc
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Contact Information
us****@****om
(386) 825-5501
Location
Houston, Texas, United States, US

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Experience

    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Senior System Engineer
      • Jan 2017 - Present

      • Manage and monitor all installed systems and infrastructure • Install, configure, test and maintain operating systems, application software and system management tools • Proactively ensure the highest levels of systems and infrastructure availability • Maintain security, backup, and redundancy strategies • Participate in the design of information and operational support systems • Provide 2nd and 3rd level support • Liaise with vendors and other IT personnel for problem resolution Show less

    • IT Consultant for Small and Medium-Sized Businesses
      • Jun 2015 - Present

      • Managing all IT functions for 8 small and medium businesses • Performing OFFICE365 migration from Exchange and Kerio email servers • Performing IT refresh projects such as upgrading old to new server 2012 R2 using latest virtualized technologies like Hyper-V and VMware • Performing network upgrade using cisco /Aruba / Dell Sonicwall / SonicPoint Wi-Fi technologies • Managing Antivirus and backup using Symantec Cloud Antivirus solution and Barracuda cloud backup technology • Building new IT environment for new client from the groud up, including network, server, email solution, antivirus, backup, and ongoing support • Buiding backup appliance using StorageCraft software • Managing clients using Kaseya to perform audit, remote supports, patch managements, servers/computer maintenances Show less

    • United States
    • Civil Engineering
    • 1 - 100 Employee
    • IT Engineer
      • Jan 2014 - Mar 2015

      • Managing all IT functions • Developing IT policies for the company • Monitoring checkpoints routers, analyzing security logs, and creating rules for security enhancement • Participating in meetings to gather feedbacks for continue IT improvement • Developing technical documents for server builds • Responsible for interviewing and hiring new IT staffs • Upgraded Exchange servers 2003 to 2010 • Managing / administering Exchange servers • Built virtual Active Directory/DNS/DHCP/Domain Controller servers using Hyper-V • Built file/print servers • Working with Office 365 • Set up NAS backup servers • CommVault for data backup and recovery, including but not limited to disaster recovery purposes for both virtual servers and physical servers. • Managing backups daily/weekly/monthly • Cleaned up Active Directory and restructuring it • Modified and created GPOs • Managing and administering external and internal DNS. • Working with HP and Dell latest server hardware • PowerShell, VB, batch, and windows file scripting • Managing and administering Citrix XenApp 6.5 • Managing and administering VM Ware, vSphere, vMotion • Working with Windows Server 2003 / 2008 / 2008 R2 / 2012 R2 Show less

    • United States
    • Computers and Electronics Manufacturing
    • 700 & Above Employee
    • Production Supervisor for PCS-CTS
      • Jan 2013 - Jan 2014

      • Managed 150 employees to repair Apple’s laptops • Managed quality and quantity of units repaired daily by technicians, assemblers, testers, and quality team. • Monitored tasks of technicians, assemblers, testers, and quality team to ensure daily out which meeting the quota set by Apple. • Joined daily / weekly meetings to resolve issues with Apple reporting by customers • Developed training programs to improve technicians, assemblers, testers, and quality team to ensure the highest standard of the repair performed on laptop units • Developed guidelines and policies to improve production operation • Responsible for interviewing and hiring new staffs • Worked with HR team to improve disciplinary policy to provide good and fair working environment • Performed audits of units to provide feedback for improvement of workmanship and troubleshooting skills • Provided daily, weekly, and monthly reports to Apple and internal company management teams • Worked with the following technologies: • Citrix XenApp 6.5 / NetScaler / EdgeSight/ Appsense • Windows Server 2003 / 2008 / 2008 R2 • Microsoft Exchange 2010 and LYNC server • VMware vSphere 5.1 • Microsoft Active Directory, includes Group Policy • PowerShell scripting Show less

    • Vietnam
    • Human Resources
    • 100 - 200 Employee
    • IT Manager
      • Dec 2011 - Aug 2012

      • Managed all IT staffs for Harvey Nash Vietnam, both in Ho Chi Minh and Hanoi offices. • IT Staffs consisting off server team, network team, helpdesk team, and VoIP Team. A total of about 20 IT members. • Managed all tasks for datacenters located at HCMC and Hanoi. • Supported about 1,500 users. • Worked with Project Managers, Engagement Managers, Delivery Managers, and Managing Director to provide technical solution for projects and customers. • Created proposal by working with vendors to improve and upgrade Harvey Nash Vietnam’s IT infrastructure. • Made yearly IT budget proposal for Managing Director to review planning appropriately to keep Harvey Nash Vietnam running and operate at 99.99% up time. • Assigned tasks to IT staffs and manage to ensure proper SLA applied to all tasks performed for users, and customers alike. • Doing month reports for Members of Management to review and inform all tasks ongoing and pending with IT Department. • Technologies working at Harvey Nash Vietnam including Windows7, Windows 2003, Windows 2008, Exchange 2010, SharePoint 2010, Active Directory, Group Policies, Microsoft ForeFront 2010 Antivirus, scripting, Cisco network equipment, and Cisco wireless. • Engaged with Board of Director in the UK on important projects and technical solutions to get projects for Harvey Nash Vietnam. • Doing employees evaluations on twice a year schedule. • Recruited new IT members for Harvey Nash Vietnam. • Experience with implementing ITIL and ISO27001 to ensure proper security and operation of an IT infrastructure. • Worked with Remedy, SCOM, and Microsoft System Center 2010 Show less

    • IT Manager
      • Dec 2010 - Dec 2011

      Managed 4 IT staffs / vendors to support post-sale customers throughout the South region of Vietnam. Served as solution provider to current customers and prospect customer regarding IT needs Involved in project bidding and proposal creation to provide to customers Managed projects to make sure they are completed on time to cut down cost for the company and get customer IT environment operation by meeting deadline or completed before deadline. Came up with business strategy to help company grow and expand business operation in Vietnam Managed budget for IT operations for the company Managed all IT hardware inventory for Fujitsu Vietnam Performed IT staffs / vendors performance review quarterly Reported monthly performance including financial and productivity Served as a solution engagement manager to provide IT knowledge to customer and explain IT technologies to prospect customers. Involved in seminars and trainings to help company expand it brand in Vietnam Show less

    • United Kingdom
    • Oil and Gas
    • 700 & Above Employee
    • Senior Wintel Admin
      • Dec 2007 - Mar 2010

      • Intel-based server computing hardware, including blades, HP and Dell products. • Microsoft Windows Server Operating Systems and the included services and applications. • VM Ware, ESX and GSX Virtualization. • Server deployment and provisioning. • Server management and monitoring toolsets and applications. • Logical security directly related to servers, services and shares. • Server patch management process. • Leads, executes or participate in Wintel server-related technical projects through the project life-cycle, including management of project resources and project reporting, to ensure that projects are completed on time and in budget. • Architecture, design, configuration, installation and documentation of new systems. • Operational monitoring and management. • Development of processes and procedures that support and provide direction for the ongoing operation support of the server infrastructures. • Authoring and maintaining of support documentation. • Develops and participates in disaster recovery planning and testing. Show less

Education

  • University of Houston
    Bachelor of Science - BS, Computer Engineering Technology

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