Business Process Analyst

• Jan 2022 - Present

Leveraging valuable experience and insight to design and implement processes to increase efficiency and improve workflow throughout the company. Leveraging valuable experience and insight to design and implement processes to increase efficiency and improve workflow throughout the company.

Financial Crimes Prevention and Detection Analyst III

• Jul 2019 - Jan 2022

• Designed and implemented a High-Risk Check review process to boost efficiency within the department • Designed and implemented a process for idea and feedback implementation providing management with a way of tracking ideas/feedback for the department • Constantly provide feedback on current department processes and design/implement approved changes. • Perform security checks on SoFi Money accounts using approved tools including but not limited to LexisNexis, Innoivs, Experian, Ensenta, and ThreatMetrix. Show less

Fraud Analyst

• May 2017 - Jul 2019

• Communicate fraud trends and share best practices, ideas, and information.• Use LexisNexis, KTC, WPP, Pipl, and EmailAge to verify customer information and determine validity of an order.• Receive and make calls to customers to determine correct contact and payment information provided on an order and verify the purchase.• Perform verifications on new and existing customer accounts• Review potential refund and return abuse using Salesforce's Desk software• Use Salesforce's Desk to process sales tax exemption requests, subpoenas, and process JetCares applications Show less

Member Services

• Apr 2017 - May 2017

• Assisted customers in navigating Jet.com’s website, placing orders online, and troubleshooting any technical issues.• Multi-tasked systems while providing service and resolving customer delivery or order issues• Created internal support tickets to assign escalated issues to support teams that were beyond our department’s resolution steps.• Responded to 35-50 inbound calls per day in high call volume environment

Intern

• Jul 2018 - Sep 2018

Promoter

• Jan 2017 - Aug 2018

Assistant Non-Foods Manager

• Oct 2016 - Feb 2017

• Monitored sale levels to determine product volume adjustments, replenishments, and allocations• Arranged merchandise set according to sale plan and corporate specifications• Ensured compliance with safety and loss prevention policies• Selected, ordered and maintained assigned store product

Freight Associate

• Jul 2016 - Oct 2016

• Completed freight processes in designated time• Helped customers select merchandise based on their needs• Elaborated in-store visuals, seasonal sets and product placement.• Operated fork-lifts and hand trucks to transport, convey, and hoist shipments from the shipping-and-receiving area

Sales Associate

• Mar 2015 - Sep 2016

• Proactively acknowledged, greeted, and assisted customers in the store • Handled new and existing customers with wireless service, agreements, and upgrades. • Performed demonstrations to first time users of the new cell phone lines of the company • Maintained records of monthly sales and ensured monthly targets were reached • Proactively acknowledged, greeted, and assisted customers in the store • Handled new and existing customers with wireless service, agreements, and upgrades. • Performed demonstrations to first time users of the new cell phone lines of the company • Maintained records of monthly sales and ensured monthly targets were reached

Military Intelligence System Maintainer

• 2009 - 2012

Responsible for maintaining intelligence computers and networks used by Military Intelligence personnel. Test and repair communications equipment. Assess data from fixed, portable and wireless storage/communication devices. Perform operational checks on military intelligence aerial systems. Experience maintaining, testing and repairing communications equipment and maintaining and integrating MI computers and networks. Performed pre, during, and post-mission operational checks on MI aerial platforms, sensors, and systems. Maintained HF, VHF, UHF, and microwave frequency receivers, computer peripherals, antennas, modulators, demodulators, multiplexers, demultiplexers, signal monitors, and direction finding associated with electronic warfare/intercept systems. Prepared maintenance forms and records. Routinely tested electrical and mechanical equipment using multimeters, oscilloscopes, signal generators, spectrum analyzers, wire diagrams, logic and signal flow charts, technical manuals, troubleshooting charts, performance aids, schematics, logic diagrams, and other measurement and diagnostic equipment. Show less

Personal Security Detail

• Sep 2010 - Oct 2011

• Prepared vehicle for missions• Escorted and held responsible for the safety of high-ranking personnel into and around highly volatile areas• Team leader• Trained, coached, lead, and ensured welfare for 4 soldiers• National Defense Service Ribbon• Armed Forces Reserve Medal• Iraq Campaign Medal • Joint Service Commendation Medal• Army Good Conduct Medal

Intelligence Analyst

• Jul 2006 - 2009

Responsible for the analysis, processing and distribution of strategic and tactical intelligence. Provide Army personnel with information about enemy forces and potential battle areas. Prepare all-source intelligence products to support the combat commander. Assess the significance and reliability of incoming information with current intelligence. Establish and maintain systematic, cross-reference intelligence records and files.