Edward Myers
Operations Support Associate at EMS CRM- Claim this Profile
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Topline Score
Bio
Mike Perez
Edward does a fantastic job as a Technical Support Agent. When I receive a case from a customer, I can recognize his work just from the efficiency and top-notch soft skills displayed in the emails/chat logs. He is by far the hardest worker I've come across in the customer service industry so far.
Mike Perez
Edward does a fantastic job as a Technical Support Agent. When I receive a case from a customer, I can recognize his work just from the efficiency and top-notch soft skills displayed in the emails/chat logs. He is by far the hardest worker I've come across in the customer service industry so far.
Mike Perez
Edward does a fantastic job as a Technical Support Agent. When I receive a case from a customer, I can recognize his work just from the efficiency and top-notch soft skills displayed in the emails/chat logs. He is by far the hardest worker I've come across in the customer service industry so far.
Mike Perez
Edward does a fantastic job as a Technical Support Agent. When I receive a case from a customer, I can recognize his work just from the efficiency and top-notch soft skills displayed in the emails/chat logs. He is by far the hardest worker I've come across in the customer service industry so far.
Credentials
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Duolingo Spanish Fluency: Intermediate (Estimated)
DuolingoJul, 2016- Oct, 2024 -
MCDST: Windows XP
MicrosoftMar, 2007- Oct, 2024 -
MCPS: Microsoft Certified Professional
MicrosoftOct, 2006- Oct, 2024 -
A+
CompTIA
Experience
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EMS CRM
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United States
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Telecommunications
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1 - 100 Employee
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Operations Support Associate
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Mar 2023 - Present
Responsible for documentation, training, scheduling, configuring systems.
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Team Lead
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Jan 2021 - Feb 2023
Responsible for monitoring queues and agents, created and maintains reference material, created and maintains personnel schedule, creates training videos for new hires (or new processes).
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Tech Support
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Jan 2020 - Jan 2021
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Complete Call Solutions
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United States
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Outsourcing and Offshoring Consulting
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1 - 100 Employee
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Customer Service Representative
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Feb 2023 - Mar 2023
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The Bookworm Omaha
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Retail
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1 - 100 Employee
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Bookseller
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Oct 2014 - Jan 2020
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Books A Million
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United States
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Retail
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700 & Above Employee
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Customer Service Specialist
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Mar 2012 - Oct 2014
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Creighton University
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United States
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Higher Education
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700 & Above Employee
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Classroom Support Technician
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Jan 2009 - May 2009
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Customer Support Analyst II
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Nov 2006 - Jan 2009
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Computer Operator
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Jul 2006 - Nov 2006
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SA
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United States
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Retail
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SAH Dad
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Nov 2001 - Jul 2006
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Nebraska Medicine
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United States
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Hospitals and Health Care
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700 & Above Employee
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PC Support Specialist
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Dec 1998 - Nov 2001
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Computer Operator
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Dec 1997 - Nov 1998
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Carpenter's Assistant
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1997 - 1997
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Cashier
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1996 - 1997
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United States Air Force
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United States
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Defense and Space Manufacturing
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700 & Above Employee
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Computer Operator
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Oct 1992 - Oct 1996
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Telemarketer
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1995 - 1996
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Chevron
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United States
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Oil and Gas
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700 & Above Employee
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Cashier
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1992 - 1992
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Circle K
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Retail
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700 & Above Employee
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Cashier / Accounting Clerk
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1990 - 1992
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Alcoa
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United States
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Mining
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700 & Above Employee
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Canvasser
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1989 - 1989
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Precision Machine
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China
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Machinery Manufacturing
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Lathe Operator
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1989 - 1989
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Target
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Mexico
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Appliances, Electrical, and Electronics Manufacturing
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1 - 100 Employee
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Cart Attendant / Truck Unloader
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1988 - 1989
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Education
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2004 - 2018
Metropolitan Community College
Busines -
1988 - 1989
Paradise Valley High School
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Metro Community College
Business Administration
Community
