Key Account & Risk Manager

• Oct 2022 - Present

Client Relationship Manager

• Apr 2021 - Oct 2022

Client Relationship Executive

• Oct 2019 - Apr 2021

•Build relationships with key employees among customers•Create plans to address clients’ business needs•Schedule regular meetings with customers to ensure they are satisfied•Act as point of contact for complaints and escalate issues as appropriate•Set sales and revenue targets and work diligently to meet them•Collaborate with internal teams to address customers’ needs

Corporate Customer Service Executive

• Jul 2018 - Oct 2019

My role at Smart Currency is to streamline process, reduce workload for the dealers and to solve client problems in order to free more time for the traders to speak to clients.After being promoted after three months I will continue to support the dealers but improve the role, increase my duties and work on projects to helps the constantly company growth.

Intern

• Jan 2018 - Mar 2018

I have recently completed an internship at Handelsbanken in Exeter. Shadowing different managers to learn how the bank runs on a daily basis, reviewing cases, sitting in on regional meetings and learning anti-money laundering procedures. I have recently completed an internship at Handelsbanken in Exeter. Shadowing different managers to learn how the bank runs on a daily basis, reviewing cases, sitting in on regional meetings and learning anti-money laundering procedures.

Intern

• Jun 2017 - Aug 2017

Social Media and internet marketing – management of weekly email campaign(mailchimp), management of twitter account (30k followers), organising weeklywebinars and publicity.§ I also shadowed the head analyst and prove read and analysed his work for errors andimprovements Social Media and internet marketing – management of weekly email campaign(mailchimp), management of twitter account (30k followers), organising weeklywebinars and publicity.§ I also shadowed the head analyst and prove read and analysed his work for errors andimprovements

Digital Marketer

• May 2013 - Apr 2017

7billionideas is a start-up ideas company based in London. They have an entrepreneurial website and application helping individuals to create and develop ideas and have grown rapidly in their early infancy. Edward proactively applied for an internship after enjoying and interacting on the platform and now works directly with the CEO completing a number of tasks:- Sponsorship Research Project.- Instagram Lead (4500+ New Followers).- Facebook Researcher (40,000+ Fans).- Twitter Manager (55,000+ Followers).- School Administration Helper.

Sales Associate

• Sep 2016 - Mar 2017

Sales Assistant

• Nov 2014 - Aug 2016

Providing excellent customer service, maintaining the high standards expected of Jack Wills on and off the shop floor and representing the brand in a unique and friendly manner. Providing excellent customer service, maintaining the high standards expected of Jack Wills on and off the shop floor and representing the brand in a unique and friendly manner.

Marketing Assistant

• Apr 2015 - Jul 2015

Responsible for controlling all sources of social media (Facebook, Twitter, Linkedin and Instagram) advertising the company, promoting the company and sourcing potential clients. Researching which companies need the services that Cloud Nine Media provide and start to create a partnership with them. Responsible for controlling all sources of social media (Facebook, Twitter, Linkedin and Instagram) advertising the company, promoting the company and sourcing potential clients. Researching which companies need the services that Cloud Nine Media provide and start to create a partnership with them.

Analyst

• Jun 2012 - Sep 2014

Capital Management is a successful company in the financial industry. They have some of the best financial analysts working for them on a daily basis, which makes it an interesting and dynamic place to work. Edward has completed a number of tasks including:- Researching currencies, commodities and stock markets. - Regularly collecting data and creating charts for the business. - Aiding the analysis using fractals and the Elliot Wave Theory.- Formalising the material in a video form to help customers understand the data. - Day to day management of calls, accounts and customer enquiries