Experience

Air North, Yukon's Airline

• Canada
• Airlines and Aviation
• 100 - 200 Employee

• Passenger Service Agent | Air North/United Airlines/Alaska Airlines | 04/2015 – Present

  • Apr 2015 - Present

  • Processing the check-in options for the traveling passenger. Passenger Service Agent | Air North/United Airlines/Alaska Airlines | 04/2015 – Present • Assisting passengers and peers with focus on their comfort and safety. • Assisting with the effective handling of flight during irregular operations. • Ensuring on-time performance on a daily basis. • Courteously answering inquiries regarding flight information and airport logistics. • Strictly adhering to Transport Canada regulations. Show less



WestCana Services Inc.

• Canada
• Hospitals and Health Care
• 1 - 100 Employee

• Tourism/Visitor Information Counsellor YVR

  • Jul 2013 - Present

  "Creating memorable experiences, one visitor at a time" • Create a positive impression and share knowledge and pride, thus encouraging visitors to experience what the community, region, and province has to offer. • Meet and exceed visitors' needs and expectations in the hope that they will have positive, memorable, experiences and extend their stays. • Serve industry partners by promoting and selling the unique aspects of tourism products and services in the community, region and province. • Shows initiative, knowledge and skills to identify visitor's needs and present suitable options that will direct customers their way. Show less



Compass Group

• Investment Management
• 1 - 100 Employee

• Customer Service Ambassador

  • Feb 2014 - Jul 2014

  • Ensures efficient and secure induction of passenger baggage onto baggage belts. • Oversees queuing in a variety of facilities to facilitate orderly process of passengers. • Responsible for ensuring the integrity of the weight and imaging procedures for Transborder baggage. • proactively identifies, instructs and provides wayfinding to connecting passengers through Clearance Facility. • Demonstrates the flexibility to enact contingency plans during irregular operations and perform all other duties as required. Show less



Cineplex Entertainment

• United States

• Team Leader

  • Oct 2012 - Oct 2013

  Customer / Guest Service Representative • Provide all guests a positive impression of the theater by offering superior genuine, professional, and individualized guest service.• Great ability to respond quickly and courteously to guests' needs, questions, comments, and concerns with answers and action.• Uphold information regarding the Scene member promotions and rewards, security practices and policies regarding payment and exchanges.• Maintain Cineplex’s high standards and deliver entertaining company-wide programs.Concession / Bar, The Country’s Best Yogurt, Far Coast Coffee, Outtakes, and Pizza Pizza• Greet guests, assemble food orders accurately, operate point-of-sale terminals and make accurate change.• Uphold cleanliness and ensure proper sanitation of entire kitchen including food prep area, cooking equipment, counters, shelves, utensils, and storage areas.• Possess full knowledge of all food retail outlets’ menu items and be able to make recommendations.• Upselling company products.Usher, Door, and Floor• Solid ability to provide accurate information to guests regarding theatre logistics (i.e. location of box office, auditoriums, restrooms, phones, concessions, seats, and information about the event).• In-depth ability to repeatedly climb stairs - up and down - to ensure effective event procedure in all areas of theatre.• Excellent communication and problem solving skills, including ability to maintain composure under stress.• Inspect sound, film/hard drive, projectors and troubleshoot any problems during a show.• Ability to stand for long periods, sometimes throughout an entire event.• Perform daily maintenance duties. Show less

• Cast Member

  • Nov 2011 - Oct 2012

  Customer / Guest Service Representative, Box Office, Food and Beverage, Usher, Door, Floor Supervisor.



CLIA (Cruise Lines International Association)

• United States
• Travel Arrangements
• 1 - 100 Employee

• Reception Staff

  • Jun 2013 - Jun 2013

  •Develop and maintain a current and accurate filing system •Monitor the use of supplies and equipment •Coordinate the repair and maintenance of office equipment •Develop and maintain a current and accurate filing system •Monitor the use of supplies and equipment •Coordinate the repair and maintenance of office equipment



Reitmans

• Canada
• Retail Apparel and Fashion
• 1 - 100 Employee

• Sales Associate

  • Nov 2012 - Feb 2013

  • Greet customers and ascertain what each customer wants or needs. • Maintain knowledge and understand current sales and promotions, policies regarding payment and exchanges, and security practices. • Describe merchandise and explain use, operation, and care of merchandise to customers. • Provides prompt, courteous customer service and professionally resolves customer issues. • Greet customers and ascertain what each customer wants or needs. • Maintain knowledge and understand current sales and promotions, policies regarding payment and exchanges, and security practices. • Describe merchandise and explain use, operation, and care of merchandise to customers. • Provides prompt, courteous customer service and professionally resolves customer issues.