Experience

Luzerne County Government

• Government Administration
• 100 - 200 Employee

• Help Desk Manager

  • 2016 - Present



C3i Solutions

• India
• IT Services and IT Consulting
• 700 & Above Employee

• IT Support Specialist

  • Jan 2008 - Oct 2016

  IT Support Specialist• Daily configuration within Active Directory• Experience with network concepts and structure • Project rollout with hardware and software installation with testing and deployment• Deskside\Onsite troubleshooting and repair• Global training (Trained tech support staff in Hyderabad India)• North America coverage for several branch locations.• Solid root cause analysis.• Monitoring network traffic and account usage.• Security principles and techniques.• Project management• Database concepts with regards to asset tracking, inventory, assignment, and retention.IT Quality Assurance• Over 3 years of technical quality assurance with a guarantee that not one customer received faulty equipment.• Responsible for retention and updating of all technical documents and SOP’s for all clients under our team.• Work closely with hardware\asset technicians reviewing mistakes and working towards future goals.• Working knowledge with current\retired models of Lenovo, HP, Dell, iPhone, and iPad as well as peripherals, networking servers, • Development of plans, training, audits, warehouse audits and variance analyses.• Review of customer satisfaction surveys, research, and resolution.• Experience with rollout and release of new hardware and software\applications.• Experience with large projects, specifically, a large convergence from Windows to MAC machines with an added step for virtual machines.• Global training with staff across US and India