Experience

RCM&D

• United States
• Insurance
• 200 - 300 Employee

• Client Executive / Team Lead

  • Oct 2018 - Present

  Baltimore, Maryland Area



Key Risk (a Berkley Company)

• Regional Vice President

  • Jun 2016 - Sep 2018

  Responsible for strategic planning, tactical execution and business development for the Mid-Atlantic Region. Conduct analysis of current and potential business sectors identifying strategies for long term profitable growth. Oversee and coordinate regional teams, including underwriting, claim, risk engineering and client services to ensure a seamless and consistent experience for all agents and insurance buyers. Foster collaborative engagement with internal and external constituents.



Chubb

• Insurance
• 700 & Above Employee

• Vice President - Baltimore Branch

  • 2002 - Jun 2016

  Baltimore Accountable for P&L, business development, distribution management, customer retention, underwriting management and staff development. Collaborative relationships with key business constituents including agents, brokers, clients and internal business partners are key success factors. Active engagement on key accounts and business strategies with multiple branch offices and service centers ensures producers and clients receive unparalleled service. In addition to these… Show more Accountable for P&L, business development, distribution management, customer retention, underwriting management and staff development. Collaborative relationships with key business constituents including agents, brokers, clients and internal business partners are key success factors. Active engagement on key accounts and business strategies with multiple branch offices and service centers ensures producers and clients receive unparalleled service. In addition to these responsibilities I am a leader in the development and execution of our long term Regional Market Segment Growth Initiative as the main conduit between Corporate Strategic Marketing and a cross-functional group of regional managers. I led the process of assimilating a broad array of data including segment research including market potential, performance, and historical growth patterns to best position the region for success. I also serve as a champion of Innovation and Engagement by facilitating local discussions, presentations, and one – on – one sessions to ensure robust participation in enterprise-wide innovation initiatives.

• Marketing Manager

  • 1998 - 2002

  Uniondale, NY Responsible for distribution management, including growth and profit and service provided to all agents in territory. Created and implemented Strategy-aligned Producer Incentive Programs. Designed and launched an intranet site housing detailed information for about agents and multiple product lines as well as serving as a vehicle for communicating producer news and competitive information.

• Regional Manager - General Insurance Division

  • 1995 - 1998

  Pittsburgh Responsible for production, profit & loss for small to mid-size commercial businesses. Successfully developed and implemented business case to expand market presence in Ohio, Kentucky and Indiana.

• Business Re-engineering Manager

  • 1994 - 1995

  Warren, NJ Project team responsible for comprehensive efficiency analysis of the Claim Department. All major recommendations to change organizational structure, internal processes, staffing models and technology design were adopted leading to improved customer satisfaction while significantly reducing enterprise expenses. Prior relevant experience in Personal Insurance Department Manager, New York, NY Underwriting Supervisor, Bridgewater, NJ Zone Appraisal Manager, Bedminster, NJ… Show more Project team responsible for comprehensive efficiency analysis of the Claim Department. All major recommendations to change organizational structure, internal processes, staffing models and technology design were adopted leading to improved customer satisfaction while significantly reducing enterprise expenses. Prior relevant experience in Personal Insurance Department Manager, New York, NY Underwriting Supervisor, Bridgewater, NJ Zone Appraisal Manager, Bedminster, NJ Appraisal Unit Supervisor, Murray Hill NJ Appraiser, Tampa, FL