Experience

Brooklyn Public Library

• United States
• Libraries
• 700 & Above Employee

• Enterprise Resources Planning System Analyst

  • Nov 2011 - Present

  ● Responsible for providing first class customer services for the finance, HR, Office Services depts. & BPL employees’ system wide (1,600 employees).● 15 years of progressive experience in Lawson/Infor system software and 3rd party integrated software.● Worked closely with internal and Infor Cloud IT infrastructure teams to ensure coordinated deployment of connectivity/networking, hardware, and overall functionality needed to support the technical requirements of Lawson/Infor and overall operational workflow.● Worked closely with all 3rd party applications and their troubleshooting/development teams.● Experience in setting up new user access for the Lawson Accounts Payable, Procurement, Office Services, Payroll/HR, Budgeting/GL, RQC and ESS Systems.● Well versed in SQL, MS Access, MS Excel, and other reporting tools such as Crystal Reports.● Maintained Lawson end-user security (LS & LAUA) and provided yearly reports to auditors.● Maintained & troubleshooted Crystal Reports/Smart Notes in Lawson Business Intelligence (LBI).● Developed Test Plans and Test Scripts for system migrations/upgrades.● Worked with business end-users to capture the business requirements and needs.● Worked in the process to upgrade ERP Lawson versions from v8.1 to v9.1 to v10.1● Assisted all our end-users with accessing the ESS system for paystubs, W2s and anything related to HR & PR information.● Responsible for creating and maintaining Lawson RQC system’s (Req to check).● Responsible for creating and maintaining the MHC Workflow and Electronic Payment Form system.● Provide on-going troubleshooting for all Lawson/Infor Core users, RQC requesters/approvers and ESS users.● Responsible for maintaining and troubleshooting all 3rd party applications (MHC Document Express, MHC Image Express, MHC DSS, BSI TaxFactory & Ultimate Edge Check Printing software.● Responsible for creating/maintaining training documentation for the users and support teams. Show less

• Technology Support Rep

  • Sep 2006 - Nov 2011

  ● Responsible for providing high-class customer services for all BPL employees system wide.● Provide troubleshooting (hardware and software) technical support for all 60 library branches.● Troubleshoot network hubs, jack activation problems, TCP/IP and T1/T3 connectivity problems.● Perform patching of hubs and catalysts switches to activate ports.● Assisted in the configuration of all network servers (staff & public).● Troubleshoot Wireless Internet issues at all library locations.● Used Telnet to troubleshoot T1 and T3 problems.● Setup and troubleshooted video conference equipment in various library branches.● Provide customer service and support through the Information Technology Help Desk.● Create & capture public/staff computer images using Symantec Ghost.● Supported & led the installation of over 800 hundred new computers, printers, fax machines and servers in over 30 branches.● Collected and maintained inventory of all computer equipment throughout the entire Brooklyn Public Library system.● Installed/repaired: RAM, hard drives, NIC cards and other hardware peripherals. Show less