Client Service Executive

• Nov 2022 - Present

Client Consultant

• Aug 2022 - Nov 2022

- Execution of the Fact Find meeting with clients to establish their requirements.- Liaising with Administrators, Managers and Product Providers.- Analysis of existing financial products.- Working closely with relevant support teams to provide excellent service to clients. - Dealing with client queries raised by either client or adviser.

Pension Administrator

• May 2022 - Aug 2022

- Liaised directly with clients and relevant third parties (phone / email).- Worked with relevant product providers to obtain accurate policy information.- Maintained all internal systems ensuring the accuracy and integrity of client data and that all tasks and activities are completed in line with company policy and procedures.- Submitted and maintained all client file documents in accordance with compliance requirements, identifying and correcting remedial actions as requested. Show less

Brand Executive - Campaigns

• Sep 2021 - Mar 2022

- Responsible for the execution and reporting of Myprotein's campaigns, from tactical and acquisitional driven, through to fully integrated, brand focused activation's. - Management of the implementation (including internal comms briefing), tracking and measurement of all Myprotein marketing campaigns across territory and marketing teams. - Provide support to territory and channel leads on the campaign and its deliverables, assisting in how best to execute across multiple platforms including and not limited to site, social, CRM and paid. - Reporting tracking and delivery for all campaigns, working with the Head of campaigns and channel leads to set KPIs and benchmarks for activity prior to launch. Owning the wrap up, cascading these internals to inform new campaigns and marketing activations. - Ensure the UEX of the journey from traffic source to conversion is optimised with campaign objectives and performance metrics in mind - including owning the on-site journey/UEX. - Creation & ownership of Myprotein's Brand KPI's, with the strategy of driving long term business growth. Full responsibility on the reporting of these KPI's with regular monthly reports to the Marketing Director and Myprotein's CEO tracking their progress. Show less

SEO Executive

• Sep 2020 - Sep 2021

- Full SEO ownership of multiple Integrated and on-boarding clients within the Ingenuity platform. - Briefing of Editorial content to the content team, utilising best targeted keywords for each topic. - Use of SEO tools such as SEMrush, Ahrefs and Keyword Planner to conduct keyword, landing page and competitor research. - Use of tools such as DeepCrawl , Seo Clarity and Screaming Frog to understand, evaluate and improve site performance and conduct seo audits. - Management of day to day on-page optimisation (H1's, URL's, meta data, Internal links and body content) - Formulation of SEO strategies with a goal of increasing the brand's organic traffic and revenue against targets. - Regular reporting of SEO site performance to Client Marketing and Trading using data derived from Analytics. - Formulation of SEO strategies based on Analytics and audit data. Show less