Edward Day

IT Manager at Primescape Solutions, Inc.
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Clinton, Maryland, United States, US
Skills

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

5.0

/5.0
/ Based on 1 ratings
  • (1)
  • (0)
  • (0)
  • (0)
  • (0)

Filter reviews by:

Rich Ihle

Edward is very organized, knowledgeable, and dependable. I valued Edward’s work ethic and I knew that I could count on Edward to complete any task that was handed to him. It was an honor and a privilege to work with such a dedicated and outstanding Marine. Semper Fi

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • CompTia Security +
    -

Experience

  • Primescape Solutions: A HighPoint Company
    • United States
    • Business Consulting and Services
    • 1 - 100 Employee
    • IT Manager
      • Apr 2016 - Present

      - Plans, schedules, and executes all stages of enterprise software, hardware and system implementations. Assess business implications for each project phase and monitors progress to meet deadlines, standards and cost targets. - Performs day to day service delivery management, interaction with the customers, budget and schedule control, invoice reviews and quality control - Focus teams on business objectives and track progress to ensure project milestones are completed on time, on budget and with the desired results. - Supervises 15 IT Services support staff consisting of a SharePoint Administrator, Network Technicians, System Administrators, and Help Desk Technicians. - Establishes schedules, sets priorities, provides support/direction and deals with administrative issues for IT Services support staff. - Planned, initiated, implemented, monitored, and controlled a new management system to increase and maintain more efficient ticket resolution system, task tracking, department communication, Information Assurance compliance, and equipment life cycle for all users - Generated daily, weekly, and monthly data reports for presentation in board meetings - Tracked individual training and certification requirements for the team, maintained team training calendar, and delegated tasks to ensure continued operations Show less

  • LinTech Global, a DISYS company
    • United States
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Project Manager
      • Dec 2014 - Apr 2016

      - Promoted to Project Manager from Help Desk Manager increasing statement of work, span of control, and consolidating two management roles into one - Develops and refines project plans specifying goals, strategy, staffing, scheduling, identification of risks, contingency plans, and allocation of available resources for the Navy. - Plans, schedules, and executes all stages of enterprise software, hardware and system implementations. Assess business implications for each project phase and monitors progress to meet deadlines, standards and cost targets. - Prepares and presents statements of work and proposals for vendors and potential customers in conjunction with Business Development and Corporate Development - Resolves project issues including staffing shortages, scope creep and divergent business and user needs. - Performs day to day service delivery management, interaction with the customers, budget and schedule control, invoice reviews and quality control - Manage resource planning and organizational capacity planning for Navy Medicine. - Focus teams on business objectives and track progress to ensure project milestones are completed on time, on budget and with the desired results. - Supervises 12 IT Services support staff consisting of information assurance security officer, SharePoint administrator, web developer, system administrators, and help desk technicians. - Establishes schedules, sets priorities, provides support/direction and deals with administrative issues for IT Services support staff. Show less

  • TIAG®
    • United States
    • IT Services and IT Consulting
    • 200 - 300 Employee
    • Help Desk Manager/Deputy Project Manager
      • Oct 2013 - Dec 2014

      - Supervises IT Services Staff; monitors performance, assignments, and coverage based on business needs. - Supervises 3 Tier II help desk technicians of the NMRC IT Services Support Contract along with managing technical skill sets and ensuring the contract is staffed properly to handle difficult situations workload. - Motivates and manages the team to increase commitment to the program objectives - Supervises IT Services Staff; monitors performance, assignments, and coverage based on business needs. - Supervises 3 Tier II help desk technicians of the NMRC IT Services Support Contract along with managing technical skill sets and ensuring the contract is staffed properly to handle difficult situations workload. - Motivates and manages the team to increase commitment to the program objectives

  • Loch Harbour Group
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Help Desk Manager
      • Jan 2011 - Aug 2013

      - Supervised the Help Desk support staff by defining and establishing schedules, setting priorities, providing support/direction and dealing with administrative issues as needed. - Supervised performance and assignments of the Help Desk Technicians, as well as, monitored departmental coverage based on business needs. - Supervised staff, managing technical skill sets; Ensured Help Desk was staffed properly to handle changing demands. - Trained new employees and provided technical guidance to Help Desk Technicians - Implemented, monitored and measured the service level measurements - Ensured all personnel including Army, Navy, Air Force, Marines requirements were implemented - Developed Standard Operating Procedures - Analyzed help desk performance data, and met customer deliverable deadlines - Performed day to day service delivery management, interaction with the customers, budget and schedule control, invoice reviews and quality control Show less

  • CACI International Inc
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Help Desk Manager
      • Aug 2008 - Jan 2011

      - Supervised 50 Pentagon Tier I and II Help Desk support staff by defining and establishing schedules, setting priorities, providing support/direction, managing technical skill sets, and dealing with administrative issues as needed. - Supervised performance and assignments of the Help Desk Technicians, as well as, monitoring departmental coverage based on business needs. - Trained new employees at the Washington Headquarters Service Desk - Provided technical guidance to Help Desk Technicians within the Pentagon, Crystal City and Rosslyn area - Provided day to day leadership of expansion activities and VIP customer communications within White House Commissions - Implemented, analyzed, and measured help desk performance data and service level measurements to meet customer deliverable deadlines - Ensured VIP personnel (Military Officers/ Directors/Office of the Assistant Secretary) requirements were implemented - Performed day to day service delivery management, interaction with the customers, budget and schedule control, invoice reviews and quality control - Participated in special projects such as office integration, Windows 7 deployment, Office 2010 deployment Show less

  • STG Inc.
    • IT Services and IT Consulting
    • 500 - 600 Employee
    • Help Desk Lead
      • Jul 2007 - Aug 2008

      - Principal escalation point for complex problems or unique requests providing in person/hands-on support to end users - Coordinated communications and support response during critical risk, slowdown, and outage scenarios - Ensured continuous technical development of 2 team members to stay current with the latest technologies - Primary backup for the Service Desk Manager by coordinating and reviewing the preparation of the Weekly Status Reports, procurement, invoicing matters, high priority problem escalation and resolution. - Administered the organizations workflow for creating, configuring and distributing equipment to new hires - Responsible for making hiring recommendations, performance evaluations, motivating employees, and training staff - Monitored desktop support problems and resolutions to determine trouble trends - Performed user account, computer & e-mail management via Active Directory - Engaged with the client and ensured that the clients’ technical needs were resolved to their satisfaction - Performed new system configuration including delivery and set up - Performed installs, troubleshoot and repaired PCs, laptop computers and peripheral equipment in accordance with company standards and ensured they are functioning properly. Show less

  • Serco
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Help Desk Technician
      • Jul 2005 - Jul 2007

      - Performed user account, computer & e-mail management via Active Directory - Troubleshoot connectivity issues inside and outside the office for both wired and wireless connections - Remotely connected to users machines using Dameware, Computer Management, and SMS tools - Participated in Desktop projects such as office moves, office integration, Windows XP migration to Vista, Office 2007 deployment, new office setup and closings. - Performed software install upgrades and new system configuration including delivery and set up. - Performed PC’s, printers and network hardware installs, troubleshoot and repaired PCs, laptop computers and peripheral equipment in accordance with company standards - Provided technical support and diagnosed problems for headquarters staff relating to hardware/software issues - Worked with IT procurement staff to purchase computer hardware and software Show less

Education

  • ITT Technical Institute-Springfield
    Associate of Science (A.S.), Computer Systems Networking and Telecommunications
    2006 - 2008

Community

You need to have a working account to view this content. Click here to join now