Experience

Southwest Solutions

• United States
• Individual and Family Services
• 1 - 100 Employee

• Operations Supervisor

  • Jul 2019 - Present

  • Manages access and intake operations for Detroit’s Coordinated Entry system; including the oversight of up to 5 access sites and a call center for those experiencing homelessness• Co-leads supervision and activities of a team of 14 employees; responsible for hiring, onboarding, training, and development of intake staff• Participates in the creation and implementation of program policies and procedures• Coordinates placement for households experiencing homelessness by managing referrals to the City of Detroit homeless shelters and by providing immediate problem-solving support through diversion resources• Maintains and cultivates relationships with community partners and participates in system committees• Oversee data entry and quality elements Show less

• Site Coordinator

  • Nov 2017 - Jul 2019

  • Assisted with coordination of the day-to-day operations of the Coordinated Entry’s intake locations• Coordinated placement for City of Detroit homeless shelters• Assisted with training and support, and served as the main point of contact for all intake staff• Improved data quality procedures and generated reports on a weekly, monthly, and quarterly basis

• Intake Specialist

  • May 2014 - Nov 2017

  • Completed housing assessments for households experiencing homelessness • Assisted clients with obtaining needed documentation to acquire housing• Coordinated with multiple homeless shelters for services

• Juvenile Probation Officer

  • Oct 2013 - May 2014

  • Managed a caseload of 20 individuals• Evaluated and completed all needed court orders and treatment plans• Ensured court orders were followed correctly• Managed all aspects of the client's care plan



The Guidance Center

• Mental Health Care
• 400 - 500 Employee

• Intake Specialist

  • Feb 2013 - Oct 2013

  • Handled in-person interactions and phone calls for CMH• Mental Health and Substance Abuse Screening• Verification of insurance policies• Provided quality customer service engagements

• Intake Coordinator

  • Jun 2012 - Feb 2013

  • Oversaw all youth that were placed on tether• Completed all new intakes within 48 hours• Facilitated weekly groups• Assisted youth with schoolwork in day treatment programs