Experience

PDQ

• United States
• Software Development
• 100 - 200 Employee

• Engineering Manager

  • Jan 2022 - Present



Prowess Consulting LLC

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Engineering Manager

  • Sep 2020 - Jan 2022

  Collaborate with developers to build and expand features for a cloud based OS and application deployment software called SmartDeploy.Regularly interface with customers to gather requirements to be considered for features on the product roadmap.Drive programs by maintaining tasks and bugs in Azure DevOps through constant testing to find and fix any roadblocks.Manage a small team of system engineers and testers to test, find, and fix bugs.Assist the sales team on large contracts by answering technical questions and taking calls to resolve problems to maintain customer relationships.Act as an escalation point for the support team for tickets requiring more technical depth and troubleshooting. Show less

• Systems Engineer

  • Sep 2014 - Sep 2020

  Developed internal wiki to document the product internals for the support team to understand the product better



F1 Consultancy LTD / LLC

• United Kingdom
• Information Technology & Services
• 1 - 100 Employee

• Senior Technical Consultant

  • Apr 2011 - Aug 2014

  Led the technical team at Microsoft tier 1 events to setup computers for breakouts, keynotes, expos, and hands-on labs and network infrastructure, including VLANs and high density wireless. Project managed events to plan and implement all event technical requirements. Led the technical team at Microsoft tier 1 events to setup computers for breakouts, keynotes, expos, and hands-on labs and network infrastructure, including VLANs and high density wireless. Project managed events to plan and implement all event technical requirements.



Compucom

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Consultant

  • Nov 2006 - Apr 2011