Experience

The Iron Horse Hotel

• United States
• Hospitality
• 1 - 100 Employee

• Director Of Housekeeping

  • Oct 2018 - Mar 2019

  Greater Milwaukee Area Being the literal 'keeper of the house' for a hotel property is one of the most rewarding experiences I have had. From managing our housekeeping team, to running laundry to ensuring a 5-star experience for every guest coming through our lobby; this experience has reminded me why I love the details of my work. Every moment that our guest experiences while on this property, is a moment that our guest experiences us as a team. These moments matter and that is what keeps me motivated and always… Show more Being the literal 'keeper of the house' for a hotel property is one of the most rewarding experiences I have had. From managing our housekeeping team, to running laundry to ensuring a 5-star experience for every guest coming through our lobby; this experience has reminded me why I love the details of my work. Every moment that our guest experiences while on this property, is a moment that our guest experiences us as a team. These moments matter and that is what keeps me motivated and always pushing forward. Show less



Wisconsin Athletic Club, LLC

• United States
• Health, Wellness & Fitness
• 200 - 300 Employee

• Service Director

  • Dec 2016 - Oct 2018

  Glendale, WI As the Service Manager, I am responsible for all aspects of service that immediately impact our customers. This position puts me in charge of the front desk, laundry, kids’ clubhouse, Manager on Duty program, maintenance, cleaning, and in-club purchasing. This means being the leader for all Team Leads, front line team members, customer service, recruiting, training, daily operations, financial profitability, and ongoing team development. I help my team create relationships with members and… Show more As the Service Manager, I am responsible for all aspects of service that immediately impact our customers. This position puts me in charge of the front desk, laundry, kids’ clubhouse, Manager on Duty program, maintenance, cleaning, and in-club purchasing. This means being the leader for all Team Leads, front line team members, customer service, recruiting, training, daily operations, financial profitability, and ongoing team development. I help my team create relationships with members and guests they see every day via focused hospitality. The best part about this position – I am on the front line, not hidden away in an office. My day is filled with opportunities to connect with the team, club members, and guests. I work daily to develop my teams by hiring and developing potential future leaders. Show less



Stone Creek Coffee Roasters

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Director of Customer Experience

  • Jan 2014 - Dec 2016

  Milwaukee, WI As Director of Customer Experience, I worked in partnership with the CEO to focus on all the parts of the business that customers touch. Specifically, I focused on supporting the CEO and his work to expand the wholesale business. This position also challenged me to improve the experiences of existing customers in our wholesale and retail groups, including attending sales calls with the CEO to ensure strong relationships and hospitable follow-up.

• Cafe Manager

  • Aug 2013 - Jan 2014

  Greater Milwaukee Area INSPIRE: Coached the cafe team to provide a stellar customer experience to existing Stone Creek Coffee fans and win new fans in order to grow the cafe GROW: Fostered team accountability and growth within the cafe EXCEL: Grew the cafe financially and won new fans for Stone Creek EXECUTE: Daily operations, including but not limited to ordering, inventory purchasing and management, and financial reporting at a world-class level to ensure a phenomenal customer experience LEAD: Developed… Show more INSPIRE: Coached the cafe team to provide a stellar customer experience to existing Stone Creek Coffee fans and win new fans in order to grow the cafe GROW: Fostered team accountability and growth within the cafe EXCEL: Grew the cafe financially and won new fans for Stone Creek EXECUTE: Daily operations, including but not limited to ordering, inventory purchasing and management, and financial reporting at a world-class level to ensure a phenomenal customer experience LEAD: Developed and maintained a culture of high team morale and contagious coffee passion within the café