Eduardo Villaflor Jr
Concierge / Front Desk Receptionist at EMCOR Facilities Services- Claim this Profile
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English -
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Tagalog -
Topline Score
Bio
Credentials
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Certificate of Appreciation
Dubai AirportsApr, 2013- Nov, 2024
Experience
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EMCOR Facilities Services
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United States
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Facilities Services
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700 & Above Employee
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Concierge / Front Desk Receptionist
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Aug 2016 - Present
• Respond quickly and politely for new and replacement ID passes• Makes up new starter pack replacement cards in readiness for appointment date so that the client is not kept waiting any longer than they have to. • May perform administrative responsibilities, such as keeping records of resident’s vehicles, phone number, frequent guests, preferences • Helps residents to enhance the quality of their living experience• Takes packages, log them and get them to the residents• Helps residents get timely resolution on housekeeping and maintenance issues
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Serco
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IT Services and IT Consulting
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700 & Above Employee
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Station Agent
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Oct 2015 - Jun 2016
1) Supervises and coordinates activities of workers engaged in selling tickets and checking baggage at railroad station not served by STATION MANAGER: Assigns shift schedules to workers to ensure adequate service to patrons.2) Keeps daily records of attendance.3) Sells tickets to patrons.4) Inspects buildings to detect maintenance needs.5) Verifies records of daily ticket sales and cash receipts.6) May train new employees.7) May supervise and coordinate activities of workers engaged in maintaining buildings and grounds of railroad station.8) May perform duties of EXPRESS CLERK.
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Dubai Airports
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United Arab Emirates
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Airlines and Aviation
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700 & Above Employee
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Customer Service Professional
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Dec 2012 - Aug 2015
Problem solve on site issues which impact on business customer experience at Dubai airportß Reports safe and unsafe incidents to airport managersß Acts as liaison with FZ outstation network for special handling requests and coordination during flight irregularitiesß Assists business customers during flight irregularities, coordinating communication with affected passengers to ensure passenger experience remains positive Problem solve on site issues which impact on business customer experience at Dubai airportß Reports safe and unsafe incidents to airport managersß Acts as liaison with FZ outstation network for special handling requests and coordination during flight irregularitiesß Assists business customers during flight irregularities, coordinating communication with affected passengers to ensure passenger experience remains positive
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Convergys
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Senior Billing Specialist
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Jul 2008 - Jul 2012
Validate detailed charges and prepare statements for send-bill clients.ß Maintain good rapport with contact persons at clients offices and obtain their cooperation in the prompt processing of payments.ß Acknowledge and appropriately greet and assist every customer in a timely manner.ß Process customer orders in a courteous, efficient and timely manner. Validate detailed charges and prepare statements for send-bill clients.ß Maintain good rapport with contact persons at clients offices and obtain their cooperation in the prompt processing of payments.ß Acknowledge and appropriately greet and assist every customer in a timely manner.ß Process customer orders in a courteous, efficient and timely manner.
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E-Maximus Solutions (India) Pvt. Ltd.
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India
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IT Services and IT Consulting
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1 - 100 Employee
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Senior Writer
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Aug 2007 - Aug 2008
Worked closely with clients, consultants and designers on concept development, promotional materials, direct marketing, and Web sitesß Prepared written content by studying and clarifying requests; identifying research sources; studying documents; setting-up and conducting interviewsß Trained new employeesß Performed proofreading activities Worked closely with clients, consultants and designers on concept development, promotional materials, direct marketing, and Web sitesß Prepared written content by studying and clarifying requests; identifying research sources; studying documents; setting-up and conducting interviewsß Trained new employeesß Performed proofreading activities
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Hyundai Motor Company (현대자동차)
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South Korea
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Motor Vehicle Manufacturing
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700 & Above Employee
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Marketing Assistant
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Jan 2007 - Feb 2008
Assisted and supported the General Manager with all marketing activities and events Provided marketing & event secretarial assistance to the General Manager as required Ensured efficient coordination and organization of all marketing activities & events Supported the General Manager with the Marketing Budget and Plan preparation every year Designed fliers, brochures and different handouts for car shows and sales caravans Performed clerical duties Assisted and supported the General Manager with all marketing activities and events Provided marketing & event secretarial assistance to the General Manager as required Ensured efficient coordination and organization of all marketing activities & events Supported the General Manager with the Marketing Budget and Plan preparation every year Designed fliers, brochures and different handouts for car shows and sales caravans Performed clerical duties
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Education
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2003 - 2006
AMA University
AB Masscommunication, Ab Journalism -
2000 - 2003
De La Salle University
AB Journalism, Liberal Arts and Sciences/Liberal Studies
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