Experience

Ulter

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Director of Operations

  • Jan 2022 - Present

  - Led a project to implement infrastructure for a 200 positions Contact Center with a 3-level redundancy- Implement Amazon Connect as call handling software and integrated AI to our system to increase customer satisfaction- Used data analysis to give insights to a client on how to improve their product. Customer support demand drop from +50.000 to 15.000 calls per month during 2022

• Site Operations Manager

  • Aug 2021 - Dec 2021

  - Designed resolution processes that made the operation more efficient, quality assurance processes that led us to opportune training- Led a +10 people team of operations supervision and quality assurance- Led a +200 contact center operation that worked 24 hours 7 days a week winning a promotion to led the whole contact center operation



Pocket

• Caracas, Venezuela

• Co-Founder

  • Apr 2020 - Mar 2022

  - Developed commercial relationships with manufacturers and distributors achieving to closing deals with +25 providers on our first year - Developed the marketing strategy and budget reaching +45.000 visits in our website, USD +35.000 in sales and +13.000 followers on our social media account within the first year - Developed an inventory control tool to watch on real time the availability of products and avoid being sold out - Developed commercial relationships with manufacturers and distributors achieving to closing deals with +25 providers on our first year - Developed the marketing strategy and budget reaching +45.000 visits in our website, USD +35.000 in sales and +13.000 followers on our social media account within the first year - Developed an inventory control tool to watch on real time the availability of products and avoid being sold out



Nielsen

• United States
• Technology, Information and Media
• 700 & Above Employee

• Senior Account Executive

  • Sep 2019 - Oct 2020

  - Led client relations with Diageo, Kraft Heinz and other national and international consumer goods manufacturers and distributors- Designed strategies focused on their business objectives in sales, marketing and distribution and how to reach them - Provide insights to the top management to guide client decision making on how to gain market share- Led negotiations with clients both contract renewals and new clients. Achieving the renewal of Diageo for 2020 when they were living Nielsen globally Show less

• Junior Account Executive

  • Jul 2018 - Aug 2019

  - Participated in a three months trainee program to learn about market research, data analysis, communication skills and presentation making skills in order to lead relations with clients- Developed presentations for clients focused on their strategic objectives in sales, marketing and distribution and how to reach their goals- Participated in negotiations with new clients



Agronegocios, C.A.

• Operations Coordinator

  • Aug 2017 - Jun 2018

  - Led the construction, the equipment installation and tuning of and animal’s balanced food factory with a capacity of 15 ton per day- Led relations with governmental authorities in order to obtain permits required- Negotiation and procurement of corn and another raw material needed to make our products processing +180 ton during our first three months

• Procurement Coordinator

  • Feb 2017 - Aug 2017

  - In charge of 5 procurement analysts- Developed a manual of procedures for the department - Reception, analysis and distribution of procurement requirements from 6 production units between analysts based on the nature of the requirement- Planned corporate procurement for high-rotation supplies

• Procurement Analyst

  • Apr 2016 - Feb 2017

  - Organize received requirements by categories and type of commerce- Technical specs analysis- Looked for suppliers and asking for quotations- Technical and economic analysis between different quotations