Customer Support Engineer

• Nov 2021 - Present

Supervisor - Technical Representative for API

• Jul 2018 - Oct 2021

- Oversee API group which provides live phone and written support for API clients - Assist 3rd party institutions with API integration for custom mobile and desktop applications - Contribution of code patches and enhancements to API Github Repo - Oversee API group which provides live phone and written support for API clients - Assist 3rd party institutions with API integration for custom mobile and desktop applications - Contribution of code patches and enhancements to API Github Repo

Engineering Intern

• Feb 2017 - May 2017

- Worked to implement an improved beamformer that used Arduino for serial communication - Analyzed available schematics to plan the glue logic needed to communicate with Arduino - Attended weekly meetings with other engineers to discuss progress - Worked to implement an improved beamformer that used Arduino for serial communication - Analyzed available schematics to plan the glue logic needed to communicate with Arduino - Attended weekly meetings with other engineers to discuss progress

Computer Literacy Instructor, Help Desk Assistant

• Sep 2015 - Nov 2016

- Instruct Spanish-speakers in community on basic computer skills - Assist Trinfo Cafe patrons with technical issues - Maintain order and settle disputes within the establishment - Instruct Spanish-speakers in community on basic computer skills - Assist Trinfo Cafe patrons with technical issues - Maintain order and settle disputes within the establishment

Service Advisor

• Jul 2016 - Aug 2016

Advised customers on the repairs needed for their cars and served as a liaison between the auto technicians and the customer. Advised customers on the repairs needed for their cars and served as a liaison between the auto technicians and the customer.

Research Assistant

• May 2016 - Jul 2016

- Conducted research on host-parasitoid populations, more specifically, parasitic wasps and various larvae populations. - Used differential equations and the numerical modeling program, MATLAB, in order to find different conditions under which the host-parisitoid populations could reach stability.

Teaching Assistant, Calculus III

• Jan 2016 - May 2016

- Held weekly “T.A. (Teaching Assistant)” sessions to review class material and provide assistance to students who required extra help with the subject.- Graded assigned homework and provided feedback to the students.

Roofer

• Jun 2015 - Jul 2015

Performed roofing and construction throughout town of Crystal Lake Performed roofing and construction throughout town of Crystal Lake