Experience

EASY PICKINS

• United States
• 1 - 100 Employee

• IT Manager

  • Jul 2022 - Present

  As the youngest ever to be employed as the acting IT manager for my company ( Chain clothing store ) I perform daily maintenance on the Office system and over 30 stores around neighboring states. This involves Internet outages, VPN configurations, POS errors, Phone line maintenance, Server maintenance, and much more. My responsibilities include but are not limited to Provisioning and installing POS systems in new stores we may acquire over time Running regular checks on network and data security Identifying and acting on opportunities to improve and update software and systems, developing and implementing IT policy and best practice guides for the organization Conducting regular system audits Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages Managing and reporting on allocation of IT budget Show less



MICROS Systems Inc

• United States
• Software Development
• 700 & Above Employee

• Help Desk Analyst

  • Feb 2021 - Jul 2022

  As a helpdesk analyst I Engaged the helpdesk process of speaking to clients, gathering information, troubleshooting issues, then issuing fixes towards software and hardware based complications. Managed customer servers with consistently differing restaurant POS systems and solved issues with particular programs within those POS systems, as well as issues with the operating system itself Audited customer reports in order to track and solve discrepancies between cash, credit, and debit transactions. I Spoke in conjunction with companies in order to incorporate third party software ranging from popular to very obscure brands. Programed pin pads, KDS screens, terminals/workstations, tablet devices, as well as PC’s. I also gained Extensive experience in managing non-linear workflows and technology pressure areas to mitigate risk and build towards higher levels of customer satisfaction Show less



Little California English

• Teacher

  • Aug 2020 - Jan 2021

  When I was 21 I decided I moved to Japan in pursuit of broadening horizons and perspective and quickly became accustomed to a life of teaching and leading adults and children alike. Some of my responsibilities include Led my classroom alone with a size range of between 4 to 20 students Taught very young children who couldn’t speak ranging up to senior adults Used creativity to explain my lessons to students who sometimes spoke no English with little knowledge of Japanese when I started Created lesson plans tailored to each class and their preferred learning method. Show less