Experience

Primus Canada

• Technology, Information and Internet
• 1 - 100 Employee

• Customer Implementation and Activation Specialist

  • Jun 2013 - Present

  • Service Assurance for new installation of DSL and VOIP customers • Assisting customer in turning up new DSL/VOIP services • Troubleshooting routing issues in Meta Switch as needed Troubleshooting landline loop with Bell field technician handling repair tickets and calling customers for proper resolution of phone issues • Coordinate with NOCC for ongoing technical issues and application tools. • Service Assurance for new installation of DSL and VOIP customers • Assisting customer in turning up new DSL/VOIP services • Troubleshooting routing issues in Meta Switch as needed Troubleshooting landline loop with Bell field technician handling repair tickets and calling customers for proper resolution of phone issues • Coordinate with NOCC for ongoing technical issues and application tools.



Primus.ca

• Canada
• Telecommunications
• 300 - 400 Employee

• Repair Technician

  • Sep 2006 - Present

  • Checking failed provisioning and correct for proper activation of new installations and migrations, activate migrated ported numbers with NPAC. • Review complaint tickets from customer and repair ongoing issue using C3 tools, T6000, N&TO tools, ZMS and Loop test using Telnet. • Oversee customer complains regarding features not working properly and resolved thereafter. • Resetting of MALC port with no dialtone and incoming calls. • Resolving issue for specific numbers that cannot be called and cannot call. • Coordinate with customer for more detailed complains and resolve issue as soon as possible and satisfaction of customer. • Coordination with provisioning group for pending migration at NPAC and other issues. • Activation of newly provisioned malc card. • Resolving routing issue and translation in our switch. • Coordinating with engineering/network operations to resolve switch issues and trunking Show less



Bell Technical Solutions

• Canada
• Telecommunications
• 700 & Above Employee

• Repair & Installation Technician

  • Feb 2006 - Sep 2006

  • Provisioning, installation new subscriber line, high speed DSL installation, inside wiring and jacks installation, cross connect jumpering, coordination with DMS and testboard for installation assignment discrepancies, final test and customer satisfaction assurance. • Assurance, repair existing subscriber telephone line, troubleshoot inside wiring and jacks for fault, replaced defective aerial drop, buried service wire, apartment riser, coordinate with testboard and DMS for changes in defective feeder cable and distribution cables, final test and customer satisfaction assurance. Show less



PLDT

• Philippines
• Telecommunications
• 700 & Above Employee

• Switch Engineer

  • Oct 1987 - Dec 2002

  • Administer subscriber service and initiate disconnections, reconnections, cancellations, and assignments of new telephone numbers. • Implemented Integrated Customer Management System (ICMS) transactions, and was responsible for nationwide commercial activations. • Retrieved long-distance toll duration data to magnetic media for billing purposes. • Backed up subscriber database and switched software onto magnetic media. • Effectively worked with battery backup systems and DC power plants. • Implement new trunk connections between local switch and national central office. • Coordinated with Transmission Network personnel in testing and circuit runs. • Activation and testing of new toll and local additional E1 circuits. • Monitor local and long-distance system status to identify circuit troubles. • Repair switching line faults and replace defective modules. • Implement newly open number plan for proper routing to trunk group. • Successfully troubleshoot local phone problems, identify and take corrective course of action. • Prepare weekly reports and update Central Office records. Prepare time report. Show less