Experience

Apex Call Centers

• Director de Tecnología y Operaciones

  • Nov 2020 - Present



Vitromex Oficial

• Asesor comercial Vitromex

  • Jul 2020 - Nov 2020



OYO México

• Regional Parter Outreach

  • Dec 2019 - Jul 2020

• Business Development Manager

  • Oct 2019 - Dec 2019



BajaLogics

• Gerente de ventas

  • Nov 2018 - Jul 2019

  ● Worked directly with prospects as a “business process consultant” in order to identify which software will fit their business needs and improve their operations, emphasizing the benefits of automatization of certain processes.● Designed and implemented internal sales process and metrics, as well as a customer service satisfaction report.● In charge of the Prospects and leads generation through the design and execution of promotionalcampaigns. For example, content to be used in… ● Worked directly with prospects as a “business process consultant” in order to identify which software will fit their business needs and improve their operations, emphasizing the benefits of automatization of certain processes.● Designed and implemented internal sales process and metrics, as well as a customer service satisfaction report.● In charge of the Prospects and leads generation through the design and execution of promotionalcampaigns. For example, content to be used in Inbound Mkt campaigns.● Direct negotiation and closing of contracts, as well as the supervision of the software development team in their progress until its satisfactory conclusion, ensuring that the final product meets the customer needs. Show more Show less



Kitchen Factory/Top Solids

• Director

  • Jul 2009 - Nov 2018

  ● As owner, and Industrial Engineer by training, I designed all the processes required for this company, from operations, manufacturing, kitchen installation, sales and promotion.● Specialized in B2B opportunities by having a detailed control of my cost structure, offering competitive pricing with high quality products, closing deals up to 1.2 million pesos each.● Project management of the fabrication and installation of projects for housing developments, with more than 500 kitchens… ● As owner, and Industrial Engineer by training, I designed all the processes required for this company, from operations, manufacturing, kitchen installation, sales and promotion.● Specialized in B2B opportunities by having a detailed control of my cost structure, offering competitive pricing with high quality products, closing deals up to 1.2 million pesos each.● Project management of the fabrication and installation of projects for housing developments, with more than 500 kitchens installed, result of direct business with important construction companies in the Baja region● Attention and customer support continuity of 130 average clients per year of Medium-High and High residential level.● Direct Advice to the client in the decision of selection of housing according to the costs of finishes and value obtained from the goods to be acquired in the company.● Administration and implementation of information technologies for process improvement, including a CRM system used to follow up on prospects and clients. Show more Show less