Products Specialist

• Jul 2023 - Present

International Travel Supplier Specialist

• Oct 2021 - Jul 2023

Negotiations with Hotels and Tour Operators for tourism activities in the Caribbean and Central America destinations; Market analysis for better pricing strategies; Operational support with reservations for the Operations and Finance Departments; Training of new employees. Negotiations with Hotels and Tour Operators for tourism activities in the Caribbean and Central America destinations; Market analysis for better pricing strategies; Operational support with reservations for the Operations and Finance Departments; Training of new employees.

Account Executive

• Nov 2018 - Oct 2021

With the knowledge acquired in e-commerce, I assisted the Sales Department in the following segments: Corporate, DMC, and Revenue, with commercial strategies, analyzing customer production to increase revenue; Client acquisition and relationship management; Participation in international and national tourism fairs, such as FIT, Ladevi, WTM, and others; Participation in workshops; Training for travel agents and tour operators. Sending group quotes and individual reservations. Monthly presentation of results to the Management and Directors of the DMC and Corporate segments.Achievement: a 60% increase in total revenue generated in the DMC segment in 2019 compared to 2018. Show less

e-Commerce

• Nov 2017 - Oct 2021

Managing rates and availability on TravelClick, PMS, Omnibees, and Booking extranets/channel managers;Meetings and conferences with OTAs, Tour Operators, and Agencies to provide information on availability, content, rates, and creation promotions to increase revenue, defining sales strategies; control of room availability to avoid discrepancies in category sales; preparation/analysis of OTA productivity reports; Market research.

Groups Reservations Agent

• Sep 2016 - Sep 2017

Customer service by phone and email for reservations and general hotel inquiries; Sending rate quote for Groups; Sending Contracts for Groups, verifying documentation for reception and accounting departments; Training of new employees in the department. Customer service by phone and email for reservations and general hotel inquiries; Sending rate quote for Groups; Sending Contracts for Groups, verifying documentation for reception and accounting departments; Training of new employees in the department.

Reservations Agent

• Jul 2015 - Sep 2016

Customer service by phone and email for reservations and general hotel inquiries; Sending rate quote for Groups; Sending Contracts for Groups, verifying documentation for reception and accounting departments; Training of new employees in the department. Managing availability on certain OTAs; Preparation/sending of Revenue reports to the management; Payment of commissions to agencies; Analysis of upgrade system to maximize revenue; Control of exchanges/trades. Customer service by phone and email for reservations and general hotel inquiries; Sending rate quote for Groups; Sending Contracts for Groups, verifying documentation for reception and accounting departments; Training of new employees in the department. Managing availability on certain OTAs; Preparation/sending of Revenue reports to the management; Payment of commissions to agencies; Analysis of upgrade system to maximize revenue; Control of exchanges/trades.

Tourism Operator

• Feb 2012 - Feb 2013

Logistics of transfers and tours; Hiring and payment of tour guides and drivers. Logistics of transfers and tours; Hiring and payment of tour guides and drivers.

Front Desk Attendant

• Jan 2009 - Feb 2012

Check in, Check out, Reservations and Concierge. Check in, Check out, Reservations and Concierge.