Experience

WebSIA

• Brazil
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Support Analyst

  • Mar 2021 - Present



Orange Business

• France
• IT Services and IT Consulting
• 700 & Above Employee

• Lotus Domino Engineer

  • Aug 2005 - Feb 2016

  Technical Operations Owner for Carrefour



Orange

• France
• Telecommunications
• 700 & Above Employee

• Lotus Domino & Domino Engineer

  • Aug 2005 - Feb 2016

  Rio de Janeiro Area, Brazil Role : Domino Administrator Engineer ( L3) Environment : r9.x, Sametime, Quickr Start date : January 2015 Acting as L3 for IBM products, for large customers ( Carrefour, LVMH, Tereos) Responsibilities : • Service Implementation • Level 3 & complex implementation Support , • Customized solution Design & service catalogs • Supplier release follow up • Validation release, patch. • Ensure quality of de services • Manage complex changes &… Show more Role : Domino Administrator Engineer ( L3) Environment : r9.x, Sametime, Quickr Start date : January 2015 Acting as L3 for IBM products, for large customers ( Carrefour, LVMH, Tereos) Responsibilities : • Service Implementation • Level 3 & complex implementation Support , • Customized solution Design & service catalogs • Supplier release follow up • Validation release, patch. • Ensure quality of de services • Manage complex changes & releases • Manage Improvement plans Duration/Size : August 2005 – December 2014 Role : Domino Administrator ( TOO) Environment : r9.x, Sametime, Quickr Description : Acting as TOO ( Technical Operationsl Owner) for Carrefour (80k users;40 mail servers , 80 servers total) and McDonald Responsibilities : • Service Implementation • Incident and Crisis Management Key contact for the CPM and the IT-CSM for escalations and crisis management or when SLA are not met, the TOO is responsible for coordinating the "Service Restoration" for an application, a set of applications, a shared platform, or an infrastructure service. TOO can contribute to service restoration actions. • Problem Management Initiates and manages the action plans, including follow-up of implementation. • Release Management Manages the implementation of complex releases. He is involved in the rollout planning, communication/training, installation and distribution phases of the process. • Configuration Management Ensures configuration management is up to date in tools. • Capacity Management Handles the analysis of the capacity reports for the applications he is responsible for, and defines the evolutions to be considered, relying on Infrastructure & Engineering teams. • Maintains Customer technical documentation Show less