Data Protection Officer

• Jan 2021 - Present

IT Coordinator

• Sep 2020 - Present

Activities:- IT focal point, acting as a link between the corporation's productive and support areas- Support Board in understanding the best solutions available and supporting decision making- Chief Security Officer, leader of the "corporate security" function, including the physical security and protection of employees, facilities and assets.- Implement improvements and innovations in the areas of infrastructure, security and systems development.- Development and implementation of the Business Continuity Plan- Ensure that technology assets within the company work efficiently and effectively.- Maintain and set up IT Systems and process- Maintain licenses and upgrade schedules- Troubleshooting issues that arise while using technology- Manage relationships with support partners to ensure successful service delivery- Manage the IT team through weekly meetings and training, following key performance indicators Show less

IT Operations Coordinator

• Jan 2019 - Aug 2020

Activities:- Ensure the quality of the operation, service desk, infrastructure and telecommunication- IT focal point, acting as a link between the corporation's productive and support areas- Design and implement network road maps and architecture to support all company- Manage relationships with Infrastructure support partners to ensure successful service delivery- Data center maintenance, asset relocation, electrical testing, safety testing and electrical testing- Lead technical support and infrastructure team- Ensure the resolution of incidents and handle service requests- Manage IT team through week meetings and training- Virtualized environment management- Monitor, audit and report on health of the networking.Projects:- Datacenter refresh, through a 2 years capacity planning.- Network refresh to increase network security, creating link aggregations, subnets, vlans and port security using Cisco switches.- IP PBX implementation, migrating from an analog solution to an IP using Asterisk solution- WMS implementation, supporting the project with wifi network using Aruba solutions and configurations of mobiles and handheld computers- Fortigate firewalls implementation, creating a fiber network between 10 business units.- Opening of 2 new home center stores, leading network design and purchase, acquisition and installation of IT equipment. Show less

IT Infrastructure Analyst

• Jun 2015 - Dec 2018

Activities:- Monitor, audit and report on health of the networking.- Data center maintenance, asset relocation, electrical testing, safety testing and electrical testing- Managing the Virtual Environment Using the VMware solution- Office365 Administration (E-mail, Exchange, Sharepoint, Skype, PowerBI, Teams, Flow)- Backup management using EMC Data Domain solution- Backup management using Microsoft Azure solution- Cloud management using Azure solutions- Lead technical support and infrastructure team- Monitor queues, calls and interactions of Service Desk staff- IT asset inventories- Supervise the production and maintenance of technical documentation and articles for the knowledge base- Virtualized environment supportProjects:- Implementation of ITIL-based IT service center- Migration from Windows servers to cloud solutions- Optimization of network monitoring system using Nagios Core solution- Support the deployment of Sonicwall firewall- Support the deployment of virtual environment using VMware- Support the deployment of Office365 solutions- Cleaning up and reorganization of physical data center facilities Show less

Network Support Analyst

• Mar 2011 - Jul 2015

Activities:- Monitor, audit and report on health of the networking. - Workstation Hardware/Software installations, upgrades and repairs- Provide initial diagnosis and resolutions were possible- Virtualized environment management- Perform technical support functions via phone, remote connection and desk side visits, as required- Purchase IT equipment- To Learn and train other staff members on new product and service technologies- Supervise the production and maintenance of technical documentation and articles for the knowledge base- User trainingProjects:- Optimization of network monitoring system using Nagios Core solution- Support the deployment of Sonicwall firewall- Support the deployment of virtual environment using VMware- Support the deployment of Office365 solutions- Cleaning up and reorganization of physical data center facilities Show less

Co-founder and Partner

• Oct 2009 - Jun 2015

Company Description: A family business of transportation service company focused on tourism in the state of Ceará-Brazil Activities: - Planning goals and services - Financial planning and accounts follow-up - Cash flow analysis - Fleet Control - Cost control Company Description: A family business of transportation service company focused on tourism in the state of Ceará-Brazil Activities: - Planning goals and services - Financial planning and accounts follow-up - Cash flow analysis - Fleet Control - Cost control

IT Support Analyst

• Nov 2014 - Apr 2015

Company Description: Metallurgical industry that produces plastic and metallic packaging serving customers from Brazil and Europe. Activities: - Perform technical support functions via phone, remote connection and desk side visits, as required - Workstation Hardware/Software installations, upgrades and repairs - Business application support - Backup management - Virtualized environment management - Kaspersky Anti-Virus Administration - Monitor, audit and report on health of the networking. - Create user support documentation Projects: - Deployment of network monitoring system using Nagios Core solution - Deployment of service desk system using Ocomon solution - Support in deploying the Asterisk-based telecom solution - Cleaning up and reorganization of physical data center facilities Show less