Experience

Maldron Hotel Kevin Street

• Ireland
• Hospitality
• 1 - 100 Employee

• Front Office Manager

  • May 2022 - Present

  In this role, I’m responsible to run the operation of the Front Desk of this busy city centre hotel, both for day and night shifts, managing a team of 12 people (including night staff). I manage all the aspects from the department, which includes:- make the week roster and payroll, and also keep on track all the holidays from the department;- end of month and year procedures for the department;- constant monitor of the stocks of the department, making sure all the orders are sent and approved in time; - prepare develop, prepare and apply the trainings and SOP’s used by the Front Office and delivered it to the team;- develop and review risk assessment and downtime procedures from the department;- manage the department personal, being responsible for the hiring procedure from my department, interviewing potential new members for the team and also reviewing performances and promoting the employees that are ready to reach the next level, also aiding the HR department in all his requests;- deal with all the reviews and complaints, making sure that they are followed through until the satisfactory solution is reached;- prepare and develop upsell procedures within the Front Office department in order to improve the business of the hotel;- make sure to achieve the sell goals set by the revenue department, managing the sells of the property in order to do so;- engage with other departments in order to fix issues and improve the operation of the hotel;- act as the Manager on Duty whenever I’m on shift, performing all tasks needed to ensure the smooth operation of the hotel, including supervising and assisting all departments, and dealing with all the complaints, emergencies and issues that arise under my responsibility. Show less

• Assistant Front Office Manager

  • Sep 2021 - May 2022

  In this role, I have the responsibility to assist the Front Office Manager in all of his tasks and acting as him on his absence, such as:- operate and supervise the front desk and the work of the receptionists and night team;- act as Duty Manager whenever I’m on shift, performing all tasks needed to ensure the smooth operation of the hotel, including supervising and assisting all departments, and dealing with all the complaints, emergencies and issues that arise under my responsibility;- prepare and develop the trainings used by the Front Office and delivered it to the team;- assist the Front Office manager on the roster making and holiday request procedure;- assist the Front Office manager during the hiring procedure, interviewing potential new members for the team, checking references, aiding HR in all his requests, starting and training new members according to the standard of the Front Office;- prepare, develop and review the SOP’s from the Front Office team;- deal with all the complaints and refund requests under the Front Office responsibility;- prepare and develop upsell procedures within the Front Office department in order to improve the business of the hotel;- engage with other departments in order to fix issues and improve the operation of the hotel;- checking the stocks of the front desk, reporting to the front office manager;- experienced user of OPERAcloud and OPERAcloud v.2 PMS’s systems;- experienced user of MicrosSymphony system. Show less

• Front Office Supervisor

  • Jun 2021 - Aug 2021

  In this role, I have the responsibility to operate and supervise the front desk and the work of the receptionists, assisting directly the front office manager, such as:- check in and out guests, take all the calls made during my shift, redirect all the calls for other departments, take and manage reservations, maximize the sale of the rooms during my shift to achieve the goals determined by the front office manager, upsell extra packages and upgrades, directly and through the extranet, deal with all complaints that emerge that are under my clearance, reply to all guest queries, reply to all the online reviews of the hotel.- train and supervise the receptionists. - experienced user of OPERAcloud and OPERAcloud v.2 PMS’s systems.- checking the stocks of the front desk, reporting to the front office manager. Show less

• Night Auditor

  • Jan 2020 - Jun 2021

  *Employee of the month July/August 2020In this role, I have the responsibility of acting as the night manager in his absence, for off days or holidays, taking care of all aspects and acting as the duty manager during the night shift in this 4 star hotel, such as:- front desk duties, such as: check in and out guests, take all the calls made during the night shift, sell rooms during the night shift, upsell hotels packages and the night bar, directly and managing the online selling engines, take all requests made by the guests during the night shift and deal with all complaints during the night shift. - health and safety procedures, with knowledge about the Firecloud system, - experience user of OPERAcloud PMS system- end of day procedures and reports- manage pm\pi accounts- over 100 online training courses completes on the group online platform - attend to the requests left by the other departments- make sure that the breakfast is ready, with experience in kitchen and F&B procedures for the breakfast- supervise the job of the night porter, making sure that he completes the all the tasks listed at the SOP- supervise the disinfection of the public areas of the hotel and the compliance with the social distancing rules and all the other governments guidance according to the new COVID19 procedures. Show less



Portmarnock Resort & Jameson Golf Links

• Ireland
• Hospitality
• 1 - 100 Employee

• Night Auditor

  • Dec 2018 - Jan 2020

  In this role, I worked together with the night manager behind the front desk of the hotel during the night shift, dealing directly with the customers in all their requests, queries, complainants and compliments about the operational and commercial part from the 04 Star Premium hotel, spa and golf resort, also engaging with them in order to improve their experience whilst using the hotel’s services. My tasks included: - front desk duties, such as: check in and out guests, take all the calls made during the night shift, sell rooms during the night shift, upsell hotels packages and the night bar, directly and managing the online selling engines, take all requests made by the guests during the night shift and deal with all complaints during the night shift. - health and safety procedures, with knowledge about the Firecloud system, - experience user of OPERA PMS system - end of day procedures and reports - manage pm\pi accounts - attend to the requests left by the other departments - supervise the job of the night porter, making sure that he completes the all the tasks listed at the SOP. Show less



Dylan Hotel Dublin

• Ireland
• Hospitality
• 1 - 100 Employee

• Night Porter

  • Sep 2018 - Dec 2018

  This role involved providing the operational services of this boutique 05 star Hotel according to the tasks listed by the night manager, such as: - run the night bar and restaurant, serving the hotels guest to the highest standards, upselling the options from the night bar, knowledge of the products and F&B procedures, barista skills operating the Italian expresso machine, experience user of the MICROS system, managing and re-stocking the night bar options, closing the night bar and present the revenue reports to the night manager - clean the public areas of the hotel to the high standards, with attention to the detail - close and open the gym and the other public areas from the hotel - providing the valet service during the night shift - accommodation duties regarding the request made during the night shift or request left from the day shift - security procedures, including security walks during the night Show less



The Porterhouse Group

• Ireland
• Food and Beverage Services
• 1 - 100 Employee

• Kitchen Porter

  • Jul 2018 - Sep 2018

  This role was my first job here in Dublin, where I executed general kitchen assistant and warehouse operative services in this industrial kitchen, such as: - maintaining kitchen cleanliness, dish washing and heavy duty pot wash - storage and warehouse procedures, managing the stock of raw, chilled and frozen food - prepare and assist with the delivery of the day - package the prepared food according to the highest standards This role was my first job here in Dublin, where I executed general kitchen assistant and warehouse operative services in this industrial kitchen, such as: - maintaining kitchen cleanliness, dish washing and heavy duty pot wash - storage and warehouse procedures, managing the stock of raw, chilled and frozen food - prepare and assist with the delivery of the day - package the prepared food according to the highest standards



Autônomo

• Minas Gerais, Brasil

• Solicitor

  • Jul 2015 - Dec 2017

  After leaving my previous job in a busy law firm, I opened a small personal law firm in my hometown, where I managed this small business all by myself and had a few clients. It was a good experience where I could develop management skills. After leaving my previous job in a busy law firm, I opened a small personal law firm in my hometown, where I managed this small business all by myself and had a few clients. It was a good experience where I could develop management skills.



Cleucio Rodrigues Pereira Advogados

• Uberlândia, Minas Gerais, Brazil

• Solicitor

  • Jan 2012 - Jun 2015

  As my first real professional experience, this role in this busy law firm allowed me to exercise all the knowledge gained during my graduation, building me as a vibrant strong professional capable to work under pressure and deadlines. The firm had a long list of clients, most companies and their owners, what allowed to work directly in many cases from the Brazilian law, familiarizing myself with the bureaucracy and its operation. During those three and a half years, some of my tasks were: - deal directly with the client in order to attend his needs contentious and non-contentious - study and prepare cases to be presented in court - work in all active law cases from the firm - appear in court with the clients - take part in technical analysis from the cases - meet with the counter-part to negotiate deals with the clients - manage and organize files and file system - advise clients about bureaucracy strategies Show less