Experience

General Assembly

• United States
• Higher Education
• 700 & Above Employee

• Admissions Call Center Manager

  • Mar 2021 - Present

• Admissions Coordinator Team Lead

  • Mar 2020 - Mar 2021



Grand Canyon University

• United States
• Higher Education
• 700 & Above Employee

• Quality Coach - IT Systems

  • Oct 2016 - Feb 2020

  • Coached student and full-time staff on advanced troubleshooting • Resolved technical issues not supported by tech support articles and scripts • Assist Developers with troubleshooting tasks • Use Quality Assurance guidelines and tools to assess staff performance • Lead chat coordinator for full-time and part-time staff • Assigned tasks to staff and managed department escalations • Coached student and full-time staff on advanced troubleshooting • Resolved technical issues not supported by tech support articles and scripts • Assist Developers with troubleshooting tasks • Use Quality Assurance guidelines and tools to assess staff performance • Lead chat coordinator for full-time and part-time staff • Assigned tasks to staff and managed department escalations



Healthcare Excellence Institute

• United States
• Medical Practices

• Account Specialist

  • May 2014 - Dec 2014

  • Aggregated data for HEI developers • Followed HIPAA policies • Utilized CollectLogix for billing statements • Created client reports using SQL Server 2012 • Aggregated data for HEI developers • Followed HIPAA policies • Utilized CollectLogix for billing statements • Created client reports using SQL Server 2012