Experience

Hostelworld Group

• Ireland
• Travel Arrangements
• 200 - 300 Employee

• Sales Executive

  • Apr 2022 - Present

  . Successful onboarding of new properties on Hostelworld in designated countries in line with targets. . Ensuring all new activations are competitive and using HW products to maximize any potential business. . Assisting the Market teams by driving the adoption of Counter PMS or other projects as required. . Successful completion of all operational tasks required to support the role Successful delivery of GMT OKR’s. . Provide top class service levels to property partners within the market Develop excellent collaboration and support with other Market Squads and Support teams. Show less



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Quality Analyst/Payment Specialist - For the world's biggest social media company

  • Sep 2019 - Mar 2022

  . Providing high quality customer service and customer satisfaction . Excellent time management skills to consistently meet SLA targets . Efficiently focusing on resolving cases and utilizing time productively . Successfully influencing cross-functional partners, such as Product, Engineering, and Sales, to implement process improvements . Proactively taking personal accountability for accuracy and high-quality results . Providing high quality customer service and customer satisfaction . Excellent time management skills to consistently meet SLA targets . Efficiently focusing on resolving cases and utilizing time productively . Successfully influencing cross-functional partners, such as Product, Engineering, and Sales, to implement process improvements . Proactively taking personal accountability for accuracy and high-quality results



Cognizant

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Process Executive at Cognizant for Google Maps

  • May 2018 - Sep 2019

  . Making decisions as to what course of action needs to be taken to ensure correct information is displayed. . Additional online research or calling up a B2B customer to verify information. . Making outbound phone contact with clients when necessary in a courteous, professional and efficient manner. . Processing and raising required requests/transactions and make sound decisions related to customer requirements. . Following all compliance and security measures relating to client data. . Taking action on process transactions and handle the same with proper research. . Adhering to process quality metrics and strive to exceed the monthly/annual quality & productivity targets. . Country Knowledge Consultant: Resolving Google Maps bugs problems related with geographic, city background information and transit rules from specifics countries. Text translations (English-Spanish). Research for relevant news that could impact the Google Maps information provided to the final user towards to improving all of the App data in the future. Show less



Facebook

• Software Development
• 700 & Above Employee

• Facebook Ads Marketing Specialist

  • Apr 2017 - Jan 2018

  . Creating effective and enhanced Marketing and Social Media analysis and strategies for Facebook Ads. . Outstanding supporting services marketing campaign development, optimization for customers, marketing agencies and Small and Medium Business (SMB). . Satisfactory implemented marketing plans, campaign results, analyses of marketing data and conversion rates to provide campaigns recommendations for Facebook clients. . Successfully meet customer satisfaction target and strive high quality standards. . Analyse and understand clients business, goals, expectations and applying assertive marketing strategies to efficiently improving their selling performance. . Partner across various cross-functional teams and key stakeholders and ensuring the team is providing optimal customer experience. . Drive business development, forecast accurately and achieve strategic goals by leading customers through the entire business cycle. . Work with Sales Engineers and Partners as a key member of the Sales team in order to maximize business results and to cultivate opportunities with small and medium businesses. Show less



Agência Salve_

• Brazil
• Advertising Services

• Art Director and Creative specialist

  • May 2015 - Mar 2017

  . Managing the creative vision into creative reality. Provide quality assurance of all creative deliverables and campaings. . Strive for client results and expectation within the budget and project scope. . Interpret creative challenges into excellent concepts, themes and campaigns. . Apply a consistent, on-brand set of standards to all design projects to ensure all communications and adhesion to the brands. . Managing the creative vision into creative reality. Provide quality assurance of all creative deliverables and campaings. . Strive for client results and expectation within the budget and project scope. . Interpret creative challenges into excellent concepts, themes and campaigns. . Apply a consistent, on-brand set of standards to all design projects to ensure all communications and adhesion to the brands.



Gertec

• Brazil
• IT Services and IT Consulting
• 500 - 600 Employee

• Art Director Specialist

  • Jan 2015 - Apr 2015

  . Working from a brief with the copywriter team, generating ideas to present to the client. . Fulfilling the visual designs to produce effective advertising campaigns. . Partner with Creative team members, internal clients to identify trends, preferences and other elements that influence visual style and brand identity. . Working from a brief with the copywriter team, generating ideas to present to the client. . Fulfilling the visual designs to produce effective advertising campaigns. . Partner with Creative team members, internal clients to identify trends, preferences and other elements that influence visual style and brand identity.



Plano Digital Comunicação

• São Paulo, Brazil

• Art Director

  • Jun 2014 - Dec 2014