Member

• Mar 2023 - Present

Director of Operations

• Jan 2021 - Present

-P&L oversight for 7 teams-Data-driven decision-making and team management-Development of new services-High-level strategic oversight of service delivery-Driving strategic initiatives, to improve efficiency, effectiveness, and ROI.

Head Of Client Services

• Jul 2019 - Jan 2021

-Maintained portfolio P&L margin -Managed Client Success team -Ensured top-quality client service and project delivery-Developed and maintained strong client relationships

Email Marketing Manager

• Jul 2018 - Jul 2019

Digital Marketing Project Manager

• Jul 2016 - Jul 2018

Design and execution of full-funnel digital marketing strategy based on client goals, customer personas, and client budget Team & Project Management Coordination of internal teams to meet client expectations, goals, and tasks in a timely manner Results Driven Reporting Creation & presentation of KPI reports to discuss progress and performance of digital marketing strategy Sales Discussed goals and opportunities and formulated digital marketing strategies suited to client budget and needs Email Marketing Automation Creation and management of email marketing journeys to nurture potential customers, onboard new customers, and upsell existing clients Ad Campaign Concept Development Brainstorming and creation of digital ad campaigns for various stages of the marketing funnel Show less

Architectural Project Manager

• Jan 2013 - Nov 2016

Managed Multiple design projects simultaneously while leading the development, coordination, production, revision, and submittal of architectural drawing sets Managed coordination of multiple teams to ensure timely project completion Managed Multiple design projects simultaneously while leading the development, coordination, production, revision, and submittal of architectural drawing sets Managed coordination of multiple teams to ensure timely project completion