Eduard-Iustin UNGUREANU
Senior Account Manager at b2match- Claim this Profile
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English Full professional proficiency
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French Full professional proficiency
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German Limited working proficiency
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Bio
Michael Sikic
Proactive, ambitious, dedicated and progressive - These are just a few words that describe Iustin. An eager professional committed to success, he assumed a leadership role in b2match by listening, inspiring and motivating his colleagues. One of his biggest strengths, coming from years of working in customer service no doubt, is the ability to check for understanding and help mentor colleagues and clients alike to better understand the task at hand or the intricacies of our product. His understanding of complex matters even when outside of his direct area of expertise showcase his strategic and analytical mindset. Give him the really challenging tasks, the ones that everyone else is struggling with, and he will get them done in an ingenious and effective way. Experiencing his fast and sharp mind at work was something I’ve had the pleasure of admiring while working side by side with him.
Estela Lupiáñez Noguerol
I have worked with many professionals throughout my journey, but Iustin was a unique one to work. I started my work journey with him, and he helped me understand the company’s internal process. His work ethics are pristine, and he is easily adjustable to a given situation. His ability to go out of his way to help others has made him stand out. Thanks a lot, Iustin! You made the transition smooth and more comfortable.
Michael Sikic
Proactive, ambitious, dedicated and progressive - These are just a few words that describe Iustin. An eager professional committed to success, he assumed a leadership role in b2match by listening, inspiring and motivating his colleagues. One of his biggest strengths, coming from years of working in customer service no doubt, is the ability to check for understanding and help mentor colleagues and clients alike to better understand the task at hand or the intricacies of our product. His understanding of complex matters even when outside of his direct area of expertise showcase his strategic and analytical mindset. Give him the really challenging tasks, the ones that everyone else is struggling with, and he will get them done in an ingenious and effective way. Experiencing his fast and sharp mind at work was something I’ve had the pleasure of admiring while working side by side with him.
Estela Lupiáñez Noguerol
I have worked with many professionals throughout my journey, but Iustin was a unique one to work. I started my work journey with him, and he helped me understand the company’s internal process. His work ethics are pristine, and he is easily adjustable to a given situation. His ability to go out of his way to help others has made him stand out. Thanks a lot, Iustin! You made the transition smooth and more comfortable.
Michael Sikic
Proactive, ambitious, dedicated and progressive - These are just a few words that describe Iustin. An eager professional committed to success, he assumed a leadership role in b2match by listening, inspiring and motivating his colleagues. One of his biggest strengths, coming from years of working in customer service no doubt, is the ability to check for understanding and help mentor colleagues and clients alike to better understand the task at hand or the intricacies of our product. His understanding of complex matters even when outside of his direct area of expertise showcase his strategic and analytical mindset. Give him the really challenging tasks, the ones that everyone else is struggling with, and he will get them done in an ingenious and effective way. Experiencing his fast and sharp mind at work was something I’ve had the pleasure of admiring while working side by side with him.
Estela Lupiáñez Noguerol
I have worked with many professionals throughout my journey, but Iustin was a unique one to work. I started my work journey with him, and he helped me understand the company’s internal process. His work ethics are pristine, and he is easily adjustable to a given situation. His ability to go out of his way to help others has made him stand out. Thanks a lot, Iustin! You made the transition smooth and more comfortable.
Michael Sikic
Proactive, ambitious, dedicated and progressive - These are just a few words that describe Iustin. An eager professional committed to success, he assumed a leadership role in b2match by listening, inspiring and motivating his colleagues. One of his biggest strengths, coming from years of working in customer service no doubt, is the ability to check for understanding and help mentor colleagues and clients alike to better understand the task at hand or the intricacies of our product. His understanding of complex matters even when outside of his direct area of expertise showcase his strategic and analytical mindset. Give him the really challenging tasks, the ones that everyone else is struggling with, and he will get them done in an ingenious and effective way. Experiencing his fast and sharp mind at work was something I’ve had the pleasure of admiring while working side by side with him.
Estela Lupiáñez Noguerol
I have worked with many professionals throughout my journey, but Iustin was a unique one to work. I started my work journey with him, and he helped me understand the company’s internal process. His work ethics are pristine, and he is easily adjustable to a given situation. His ability to go out of his way to help others has made him stand out. Thanks a lot, Iustin! You made the transition smooth and more comfortable.
Credentials
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Understand GDPR and Data Privacy
LinkedInApr, 2021- Oct, 2024 -
Building Business Relationships
LinkedInJun, 2020- Oct, 2024 -
Building Trust
LinkedInJun, 2020- Oct, 2024 -
Communication Foundations
LinkedInJun, 2020- Oct, 2024 -
Effective Listening
LinkedInJun, 2020- Oct, 2024 -
Leadership Foundations
LinkedInJun, 2020- Oct, 2024 -
Building Rapport with Customers
LinkedInMay, 2020- Oct, 2024 -
Creating Positive Conversations with Challenging Customers
LinkedInMay, 2020- Oct, 2024 -
Creating a Business Plan
LinkedInMay, 2020- Oct, 2024 -
Customer Service: Call Control Strategies
LinkedInMay, 2020- Oct, 2024 -
Customer Service: Handling Abusive Customers
LinkedInMay, 2020- Oct, 2024 -
Customer Service: Serving Customers Through Chat and Text
LinkedInMay, 2020- Oct, 2024 -
De-Escalating Intense Situations
LinkedInMay, 2020- Oct, 2024 -
Decision-Making Strategies
LinkedInMay, 2020- Oct, 2024 -
Making Quick Decisions
LinkedInMay, 2020- Oct, 2024 -
Running a Profitable Business: Understanding Financial Ratios
LinkedInMay, 2020- Oct, 2024 -
Strategic Thinking
LinkedInMay, 2020- Oct, 2024 -
The Six Biases of Decision-Making
LinkedInMay, 2020- Oct, 2024 -
Accounting Foundations: Budgeting
LinkedInApr, 2020- Oct, 2024 -
Accounting Foundations: Managerial Accounting
LinkedInApr, 2020- Oct, 2024 -
Finance Foundations
LinkedInApr, 2020- Oct, 2024 -
Quality Management Foundations
LinkedInApr, 2020- Oct, 2024 -
Running a Profitable Business: Calculating Breakeven
LinkedInApr, 2020- Oct, 2024 -
Running a Profitable Business: Understanding Cash Flow
LinkedInApr, 2020- Oct, 2024
Experience
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b2match
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Austria
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Software Development
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1 - 100 Employee
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Senior Account Manager
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Jan 2023 - Present
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Account Manager & DPO
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Jul 2022 - Jan 2023
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Sales Manager & DPO
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Aug 2020 - Jul 2022
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Xerox
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United States
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Business Consulting and Services
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700 & Above Employee
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BigMachines Administrator for the French Market
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Apr 2018 - Oct 2019
▪ Creating documents in order to facilitate the preparation process of client requests. ▪ Preparing the client requests in order for the data to be processed in Salesforce. ▪ Configuring, in Salesforce, the machines (printers) requested by the clients; ▪ Follow up demands and approvals. ▪ Solving any problem related to the order process (incompatible components, faulty prices, different scenarios for different types of invoices, etc.). ▪ Creating delivery and invoicing addresses in SAP and Salesforce and linking them via a third party software; making all the research that was required in order to check the validity of the addresses. ▪ Improving processes. Show less
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Customer Advisor and Customer Advocate for Royal Caribbean International (French market)
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Apr 2015 - Aug 2017
Responsibilities as a Customer Advisor – inbound and outbound calls: - Interact with agents and direct clients and book cruises, flights, transfers and hotels using the provided professional tools (SEA software and Cruising Power); - Assist direct clients when they needed to buy online amenities and using the provided tools (professional software) or when they needed any other information related to their future cruise or their client status (SIEBEL Loyalty software); - Assist agencies with any pre-cruise problem, including level 1 financial issues (invoices, commissions, specific promotions or exceptions); Responsibilities as a Customer Advocate – back office work (occasionally inbound calls): - Evaluate and solve any post-cruise issue (except legal issues) addressed by the client (agency or direct client); - Handling complaints by issuing FCCs (Future Cruise Certificates) and making reimbursements in order to compensate different inconveniences (SIEBEL CRS software); applying FCCs (level 1); - Thorough researches in the company’s archives in order to justify any reimbursement (databases ) Show less
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Universitatea "Alexandru Ioan Cuza" din Iaşi
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Romania
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Higher Education
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200 - 300 Employee
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Teaching Associate
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Feb 2012 - Jul 2015
Teaching French to non-francophone students (face to face and on an e-learning platform).
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Research Assistant
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Jan 2012 - Jan 2013
Making researches in the field contemporary francophone literature, more precisely how space is rendered from a philosophical point of view.
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University of Foggia
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Higher Education
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200 - 300 Employee
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Assistant
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Sep 2012 - Dec 2012
Internship at the University's International Relations Department (Erasmus Placement Scholarship): Searching internship opportunities for Italian students who applied for an Erasmus Placement Scholarship. Contacting different European institutions (universities, hospitals, architecture companies) in order to describe the program and place the students in different internships. Internship at the University's International Relations Department (Erasmus Placement Scholarship): Searching internship opportunities for Italian students who applied for an Erasmus Placement Scholarship. Contacting different European institutions (universities, hospitals, architecture companies) in order to describe the program and place the students in different internships.
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Education
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Universitatea „Alexandru Ioan Cuza” din Iași
MA in French Studies (Research), Francophone literature and modern linguistics -
Universitatea de Stat din Moldova
Applied Psychoanalysis -
Université d'Avignon et des Pays de Vaucluse
English Language and Literature/Letters -
Universitatea „Alexandru Ioan Cuza” din Iași
BA in Philology (French and English literature), Humanities