Marketing And Public Relations Manager

• Jan 2023 - Present

Marketing And Public Relations Manager

• Nov 2019 - Dec 2022

Among main goals I had to create, implement and nurture the overall marketing and PR strategy of Athénée Palace Hilton with the aim of developing and maintaining the correct business mix for rooms, conference rooms and food & beverage outlets in targeted markets. Strategically planning & execution of marketing and social media activities and planning, delivering campaigns in line with business case and managing relationships both internally and externally to maximize leverage.

Recruitment & Social Media Coordinator

• Jan 2019 - Nov 2019

• Moderated the company's accounts on most popular recruitment pages creating insights on the number of viewers and applicants. • Developed a recruitment campaign for the night shift customer support agent. • Filmed a recruitment video for which I wrote the script and also handled the montage. • Edited and created employment posters and developed an action plan to increase the number of applicants. • Elaborated a Social media campaign to increase the employer’s brand.

Online Reputation

• Jan 2018 - Jan 2019

• Moderated the company's accounts on the most popular pages of reviews such as: Trustpilot, SiteJabber, Product Review. • Created social media content in the main channels-Facebook and Instagram, coordinating comments and active posts. • Developed a customer service strategy for our review websites and social media platforms that worked to safeguard the brand reputation across the internet. Managed a content strategy to maintain and consolidate the company's brand identity in the travel industry.

Quality Service Specialist

• Mar 2016 - Jan 2018

• Offered quality assistance in order to solve situations that might cause customer dissatisfaction, by treating in due time and according to the internal procedures all the incoming calls and e-mails, both in English and Spanish.• Liaising with our corporate partners in the hospitality industry was a very important task in order to make sure we offer our customers the best travel experience.• Developed a customer service strategy for our review and social media platforms that worked to safeguard the brand reputation across the internet.• Improved an ORM content strategy to mantain and consolidate the company's brand identity in the travel industry.• Owned content and strategy posting and replies on Social Media accounts (Twitter, Facebook, Instagram)

Legal Advisor

• Jun 2012 - Mar 2016

• Represented the organization in the communication with public state institutions. • Drafted of all collaborative contracts, concluding documentation necessary for general meetings, Board of Directors and Executive Board. • Developed the documentation necessary for the establishment of assessment or vocational training centers. • Conducted vocational training or professional evaluation courses. • Represented the organization in the communication with public state institutions. • Drafted of all collaborative contracts, concluding documentation necessary for general meetings, Board of Directors and Executive Board. • Developed the documentation necessary for the establishment of assessment or vocational training centers. • Conducted vocational training or professional evaluation courses.