System Analyst

• Jul 2023 - Present

Lead System Analyst

• Nov 2022 - Jul 2023

Product - Fintech, EMI (Electronic Money Institution) based in UK, electronic money transfers. • REST API analysis and technical specification creation for integration with payment providers; • Leading of anti-fraud and transaction monitoring system implementation project; • Leading of Telegram support bot implementation project; • Open Banking API technical and business analysis; • Business requirements gathering and analysis for EMI product; • Technical documentation… Show more Product - Fintech, EMI (Electronic Money Institution) based in UK, electronic money transfers. • REST API analysis and technical specification creation for integration with payment providers; • Leading of anti-fraud and transaction monitoring system implementation project; • Leading of Telegram support bot implementation project; • Open Banking API technical and business analysis; • Business requirements gathering and analysis for EMI product; • Technical documentation creation (technical specifications, system requirements specifications, functional requirements); • Business processes modeling and technical solution schemes creation via BPMN notation and UML sequence diagrams; • User interface specifications creation and developing visual forms together with UX/UI designer; • Consulting for developers, QA, end users and other interested parties on system functions issues and created technical documentation. Show less Product - Fintech, EMI (Electronic Money Institution) based in UK, electronic money transfers. • REST API analysis and technical specification creation for integration with payment providers; • Leading of anti-fraud and transaction monitoring system implementation project; • Leading of Telegram support bot implementation project; • Open Banking API technical and business analysis; • Business requirements gathering and analysis for EMI product; • Technical documentation… Show more Product - Fintech, EMI (Electronic Money Institution) based in UK, electronic money transfers. • REST API analysis and technical specification creation for integration with payment providers; • Leading of anti-fraud and transaction monitoring system implementation project; • Leading of Telegram support bot implementation project; • Open Banking API technical and business analysis; • Business requirements gathering and analysis for EMI product; • Technical documentation creation (technical specifications, system requirements specifications, functional requirements); • Business processes modeling and technical solution schemes creation via BPMN notation and UML sequence diagrams; • User interface specifications creation and developing visual forms together with UX/UI designer; • Consulting for developers, QA, end users and other interested parties on system functions issues and created technical documentation. Show less

Senior System Analyst

• Aug 2022 - Nov 2022

Client - one of the largest banks in country. • Business requirements gathering and analysis in Remote Banking Services project; • Technical documentation creation (technical specifications, system requirements specifications, functional requirements); • Analysis and design of integration methods via REST and MQ (Kafka), format and structure of integration requests (JSON, XML); • Business processes modeling and technical solution schemes creation via BPMN notation and data-flow… Show more Client - one of the largest banks in country. • Business requirements gathering and analysis in Remote Banking Services project; • Technical documentation creation (technical specifications, system requirements specifications, functional requirements); • Analysis and design of integration methods via REST and MQ (Kafka), format and structure of integration requests (JSON, XML); • Business processes modeling and technical solution schemes creation via BPMN notation and data-flow diagrams (DFD); • User interface specifications creation and developing visual forms together with UX/UI designer; • Test cases creation, taking part in acceptance testing of IT-systems basing on functional requirements; • Consulting for developers, testers, end users and other interested parties on system functions issues and created technical documentation. Show less Client - one of the largest banks in country. • Business requirements gathering and analysis in Remote Banking Services project; • Technical documentation creation (technical specifications, system requirements specifications, functional requirements); • Analysis and design of integration methods via REST and MQ (Kafka), format and structure of integration requests (JSON, XML); • Business processes modeling and technical solution schemes creation via BPMN notation and data-flow… Show more Client - one of the largest banks in country. • Business requirements gathering and analysis in Remote Banking Services project; • Technical documentation creation (technical specifications, system requirements specifications, functional requirements); • Analysis and design of integration methods via REST and MQ (Kafka), format and structure of integration requests (JSON, XML); • Business processes modeling and technical solution schemes creation via BPMN notation and data-flow diagrams (DFD); • User interface specifications creation and developing visual forms together with UX/UI designer; • Test cases creation, taking part in acceptance testing of IT-systems basing on functional requirements; • Consulting for developers, testers, end users and other interested parties on system functions issues and created technical documentation. Show less

System Analyst Team Lead

• Apr 2022 - Aug 2022

• Business and user requirements gathering from internal and external users (product - chatbots and voice bots platform development), business processes modeling (BPMN, flowcharts, etc.), microservice architecture schemes creation, functional requirements formulation, user stories creation, technical specifications creation, interaction with development teams (back/front), testers, technical writers and UX/UI designers, user interface mockups creation (in Figma and Balsamiq Wireframes); •… Show more • Business and user requirements gathering from internal and external users (product - chatbots and voice bots platform development), business processes modeling (BPMN, flowcharts, etc.), microservice architecture schemes creation, functional requirements formulation, user stories creation, technical specifications creation, interaction with development teams (back/front), testers, technical writers and UX/UI designers, user interface mockups creation (in Figma and Balsamiq Wireframes); • Supervision and participation in integration projects (bot platform and customer systems integration, integration between platform components): review and creation of technical specifications describing REST API, sequence diagrams (UML) creation; • Work according to Agile, Scrum methodology; • Teamleading of 4 system analysts: analysts' work organization, tasks diligation and distribution, resolving conflict issues between development and analysis teams, participating in planning development sprints, controlling timing and deadlines of analysis tasks, compiling a single user story template, consulting of project managers on the technical implementation of the product issues; • Long-term replacement of the product owner: product backlog management and prioritization; • Management of the new visual bot scenario editor project : researching the drawbacks of the current editor, questionnaires compiling for external and internal users interviewing, setting business goals for the project, organizing meetings with development teams, planning and prioritizing the development of features, working out the user interface together with UX/UI designer; • Architecture analysis and implementation of speech recognition and synthesis modules (ASR/TTS) in the product for the phone channels interaction between the client and voice bot (SIP and MRCP protocols), working out the functionality of the platform related to machine learning (ML classifier, clustering, NER).

System Analyst

• May 2021 - Apr 2022

System Analyst

• Sep 2017 - Apr 2021

Business and user requirements gathering from internal and external users, business processes modeling (BPMN, flowcharts, etc.), functional requirements formulation, creation of user stories, technical specifications creation, user interface mockups creation, close teamwork with the head office in Finland; • Work according to Agile, Scrum methodology, waterfall methodology for some projects; • Management of robotics process automation (RPA) projects (UiPath and Automation Anywhere)… Show more Business and user requirements gathering from internal and external users, business processes modeling (BPMN, flowcharts, etc.), functional requirements formulation, creation of user stories, technical specifications creation, user interface mockups creation, close teamwork with the head office in Finland; • Work according to Agile, Scrum methodology, waterfall methodology for some projects; • Management of robotics process automation (RPA) projects (UiPath and Automation Anywhere), development and technical support of created bots; • Participation in integration with 3PL-WMS project as an architect and system analyst (modeling, description of the integration architecture, functional requirements documentation, technical specifications creation for all integrated sides (ERP, WMS, integration platform (SOA)), creation of XSD-schemas for integration messages); • Participation in ERP development project for the Chinese division (requirements gathering, creating process diagrams, monitoring of the project progress and Chinese contractor work); • Participation in direct integration with automakers and end-to-end integration of B2B2C project (requirements gathering, business process modeling) ; • Participation in spare parts WMS (Maximo) implementation project (requirements gathering, process modeling, user training); • Jira administration: creation of automated workflow for service desk Jira space, creating dashboards, kanban boards; • User instructions preparation, creation of functional and technical documentation in English and Russian languages; • Planning and conducting of releases using Jira, Bitbucket and Jenkins; • IT systems support and development budget planning; • E-commerce solutions technical support (B2C, B2B) on SAP E-Commerce (Hybris) platform, electronic document management systems (EDI, Directum), Oracle e-Business Suite ERP, WMS Manhattan SCALE technical support; • Integrations QA testing using Postman; • End users training (audience ~ 70 people). Show less Business and user requirements gathering from internal and external users, business processes modeling (BPMN, flowcharts, etc.), functional requirements formulation, creation of user stories, technical specifications creation, user interface mockups creation, close teamwork with the head office in Finland; • Work according to Agile, Scrum methodology, waterfall methodology for some projects; • Management of robotics process automation (RPA) projects (UiPath and Automation Anywhere)… Show more Business and user requirements gathering from internal and external users, business processes modeling (BPMN, flowcharts, etc.), functional requirements formulation, creation of user stories, technical specifications creation, user interface mockups creation, close teamwork with the head office in Finland; • Work according to Agile, Scrum methodology, waterfall methodology for some projects; • Management of robotics process automation (RPA) projects (UiPath and Automation Anywhere), development and technical support of created bots; • Participation in integration with 3PL-WMS project as an architect and system analyst (modeling, description of the integration architecture, functional requirements documentation, technical specifications creation for all integrated sides (ERP, WMS, integration platform (SOA)), creation of XSD-schemas for integration messages); • Participation in ERP development project for the Chinese division (requirements gathering, creating process diagrams, monitoring of the project progress and Chinese contractor work); • Participation in direct integration with automakers and end-to-end integration of B2B2C project (requirements gathering, business process modeling) ; • Participation in spare parts WMS (Maximo) implementation project (requirements gathering, process modeling, user training); • Jira administration: creation of automated workflow for service desk Jira space, creating dashboards, kanban boards; • User instructions preparation, creation of functional and technical documentation in English and Russian languages; • Planning and conducting of releases using Jira, Bitbucket and Jenkins; • IT systems support and development budget planning; • E-commerce solutions technical support (B2C, B2B) on SAP E-Commerce (Hybris) platform, electronic document management systems (EDI, Directum), Oracle e-Business Suite ERP, WMS Manhattan SCALE technical support; • Integrations QA testing using Postman; • End users training (audience ~ 70 people). 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Junior SAP CRM Consultant

• Apr 2017 - Aug 2017

- Business processes modeling using UML and BPMN diagrams; - Interaction with the business customers: requirements gathering and analysis, user training, support of product testing; - SAP CRM department knowledge base creation (instructions for technical support team, internal instructions of the Department creation) - Technical specification creation; - Productive launch of developed solutions technical support; - SAP CRM interns training; - Setting up DEV and TEST… Show more - Business processes modeling using UML and BPMN diagrams; - Interaction with the business customers: requirements gathering and analysis, user training, support of product testing; - SAP CRM department knowledge base creation (instructions for technical support team, internal instructions of the Department creation) - Technical specification creation; - Productive launch of developed solutions technical support; - SAP CRM interns training; - Setting up DEV and TEST environments after a refresh; - SAP CRM bugs analysis via SAP debugger.

SAP Support Specialist

• Oct 2016 - Mar 2017

- Incidents solving, user support for SAP products: EWM, ERP, CRM, PI; - Change requests analysis, development tasks creation; - New solutions and projects acceptance for the technical support team; - User requests processing (phone, mail, ITSM systems requests); - Compliance with SLA/OLA: resolution and closure of processed incidents and problems in 16 hours from the moment of registration.

Operational Expenses Specialist

• Nov 2015 - Aug 2016